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“Great hotel and location”

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Country Inn & Suites By Carlson, St. Charles
Ranked #1 of 21 Hotels in Saint Charles
Certificate of Excellence
Reviewed January 2, 2013

Actually the second time I stayed here, but did not review first time and since it was because of my great first visit that I thought of them again, I wanted to share my experience.
Very friendly and efficient staff. The property itself is very clean and well maintained. This time I used the exercise room. It is small, but the bicycle, elliptical and two treadmills are modern and in great shape. It overlooks the pool so you can either watch TV or the poolside activity. I like the fact that they had a cooler of water and towels available in the room as a nice extra touch.
The location is great, you can walk down to historical Old St Charles for shopping and/or dining and we stayed Dec. 30th so all the Christmas lights and decorations were still up, so just strolling along the cobblestone street was nice.
They always have fresh cookies and coffee available in the lobby. The free breakfast is a step above many others I have had at comparably rated hotels and has something for everyone.
Will definitely stay there again.

  • Stayed: December 2012, traveled with friends
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4  Thank ecolu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tgreeno, General Manager at Country Inn & Suites By Carlson, St. Charles, responded to this reviewResponded January 4, 2013

Dear Guest,

We are thrilled you enjoyed your stay at the Country Inn and Suites in St Charles. We kindly appreciate your kind words about our hotel and thank you for helping us spread the word about us to other travelers.

We hope to see you again soon.

Trent Greeno
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviews (983)
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865 - 871 of 983 reviews

Reviewed December 31, 2012

This hotel is in a great location, at a nice price. The staff are very friendly and accommodating. Because of the weather, I had to change our reservations 3 times! and they were great! They have chocolate chip cookies and coffee 24 hours, free breakfast, fast free wi-fi, nice sitting area with fireplace, and covered free parking. Also nice pool area and fitness center for a quick workout. Room was clean and up to date. Gave you a newspaper, instead of telling you that it was available online, I like to sit an read, nice break from always working on the computer. I was to meet our family at a restaurant downtown, and I was not certain which restaurant, the fella at the front desk called a few places to find out where the reservations were, NIce!!! We will be back next year! Thanks Country Inn, St Charles, for a great stay! Oh... the only thing is any noise in the hallways comes right under your door, so if you are a light sleeper, ask for a room on a quiet floor, I was on the first floor near the pool entrance, so to be expected..

Room Tip: Ask for a room on a quiet floor, first floor can be noisy, and noise comes right under the door to y...
  • Stayed: December 2012, traveled with family
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2  Thank phd90
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 31, 2012

This was an excellent choice for affordable romance. It was a great balance for price, amenities, and location. The room was was somewhat elegant. The whirlpool suite was large and comfortable. the bathroom showed a little age, but everything was well kept and spotless. Staff was knowledgeable and helpful. We would stay here again for a couple night away as a couple.

  • Stayed: December 2012, traveled as a couple
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1  Thank drouillard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tgreeno, General Manager at Country Inn & Suites By Carlson, St. Charles, responded to this reviewResponded January 29, 2013

Dear Guests,

We are happy you enjoyed our hotel so much. On behalf of our staff, we appreciate your kind words about our hotel, and we thank you for giving us a positive review. Please visit us again if your travels bring you to St Charles.

Trent Greeno
General Manager

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Reviewed December 22, 2012

Fresh cookies always in the lobby and a great location next to the Ameristar Casino and downtown St Charles. The rooms are nice and well appointed, and the staff is very good as well. I have stayed here many times and never really had any complaints.

  • Stayed: January 2012, traveled on business
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Thank rlev13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tgreeno, General Manager at Country Inn & Suites By Carlson, St. Charles, responded to this reviewResponded December 24, 2012

Dear Guest,

We are thrilled you enjoyed your stay at the Country Inn and Suites in St Charles. We kindly appreciate your kind words about our hotel and thank you for helping us spread the word about us to other travelers.

We hope to see you again soon.

Trent Greeno
GM

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 15, 2012

We were suckered in by non-refundable, online "discount" pricing. DON'T DO IT. Upon arrival, the hotel turned out to be filthy, the rooms poorly cleaned, dusty, walls scarred and marked up, the bathroom floors nasty, caulking pulled away from the tub and gimy, etc. Breakfast was uninspiring with rubbery eggs and mystery meat bacon. Then when my business plans changed and I didn't need the second day as originally planned, the manager refused to give credit for the unused day or even allow me to use it for a future stay. My advice to you...find another place. Even at the discounted price, this hotel is sub-standard by anyone's standards, unless you use truck stop hotels as a reference point.

Room Tip: find another hotel.
  • Stayed: December 2012, traveled on business
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1  Thank imnotbob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tgreeno, General Manager at Country Inn & Suites By Carlson, St. Charles, responded to this reviewResponded December 22, 2012

Dear Guest,
We are extremely sorry to hear you did not enjoy your stay with us. We pride ourselves on the quality of our hotel and service to guests such as yourself.
If your travels bring you back to the St Charles area we hope that you will give us another try.
Thank you for comments.

Trent Greeno
GM

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Reviewed November 20, 2012

My husband and I stayed here two nights last December, 2011 and as always, the Country Inn & Suites lived up to our expectations. We loved our room, nice and modern, well supplied. We loved being able just to walk out the hotel there and walk to downtown, which is only a block away from where all the festivities begin. We liked being able just to walk back and rest in our room when we wanted and then to walk back down to eat.
Breakfast was supberb! Nice facility!

Room Tip: If you are planning for a Christmas trip to St. Charles and would like to stay here, make your reser...
  • Stayed: December 2011, traveled as a couple
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Thank VondaV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 11, 2012

We stayed here for one night for the MO Cowbell Half Marathon. It was located close to the starting line, which is the main reason we picked it. The City of St. Charles was working on the streets while we were there. This wasn't the hotel's fault, but it made it extremely difficult to get to the hotel. The front desk clerk was very helpful in directing us around the construction. Check in went very smoothly, and we were in our room in less than 10 minutes. The room was very clean and spacious with incredibly comfortable beds. We never had a problem with the noise level, and we were able to get a really good night's sleep before the race. The hotel is perfect for enjoying downtown St. Charles. Everything is within walking distance. I would definitely stay here again, if I were to come back to St. Charles. Only gave it 4 stars due to the high price of the room.

  • Stayed: October 2012, traveled with friends
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Thank habner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Country Inn & Suites By Carlson, St. Charles

Address: 1190 S Main St, Saint Charles, MO 63301-3523
Phone Number:
Location: United States > Missouri > Saint Charles
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Saint Charles
#1 Romantic Hotel in Saint Charles
#2 Family Hotel in Saint Charles
Price Range: $114 - $198 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Country Inn & Suites By Carlson, St. Charles 2.5*
Number of rooms: 86
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Also Known As:
Country Inn And Suites St Charles Hotel Saint Charles
Saint Charles Country Inn
Country Inn Saint Charles

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