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“Great Accommodation!” 5 of 5 bubbles
Review of Embassy Suites by Hilton St. Louis St. Charles

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Embassy Suites by Hilton St. Louis St. Charles
Ranked #2 of 19 Hotels in Saint Charles
Certificate of Excellence
Murphysboro, Illinois
Level Contributor
54 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Great Accommodation!”
5 of 5 bubbles Reviewed May 6, 2014

The Embassy offered great accommodations during our St. Charles destinations as well as convenient access to downtown St. Louis attractions. The facility was clean, the food was good, and the amenities were luxurious. We will definitely stay again.

Room Tip: One of the rooms on the upper floors offers the best view of the atrium. Be sure not to miss the ma...
See more room tips
  • Stayed May 2014, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Heather L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,075 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (118)
Date | Rating
  • English first
  • Any
English first
Lynnwood, Washington
Level Contributor
78 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 bubbles Reviewed May 4, 2014

Very new, clean, and comfortable. The only issues were that their shop that sold coffee, ice cream and sundries didn't open before we had to leave for work. They had 120 kids from a choir staying there and at 5:30 am, the alarm went off and we were all evacuated to the lower level. Since there had been tornado's and lightning in the area, it wasn't unreasonable to think something might be real. Turned out it was some kid setting it off. Also, for some reason all of us heard the constant flow of water or air in a duct somewhere in the walls. It never sped up or slowed down. Just constant. I didn't have much trouble sleeping with it, but others in the group did.

  • Stayed May 2014, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank onustack
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vandalia, Illinois
Level Contributor
58 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 bubbles Reviewed May 1, 2014

We have stayed at this motel several times in the past and everytime had have a great experience with a good tasting breakfast buffet and great coffee, but this time the breakfast buffet was horrible and the coffee was really nasty. We stayed there for two nights and I don't know what they have changed with the breakfast if its a change in staff or cutting back on the quality of food to cut on cost, but what ever they done the breakfast is worth skipping. Also they are charging for parking now which makes no sense because they are not in a downtown area or place like that where hotels usally charge for parking. They never gave us a card for parking nor did our room key work in the parking thing, so luckly the parking lot next to it right behind Embassy Suites as well didn't have paid parking, which made no sense since it was on the same property.

Other than the horrible breakfast and bad parking arrangement the rest of our stay was great as it always is, the managers reception was very good and the drinks were made great. The pool and hot tub was very nice and the staff was excellent as always!

Room Tip: Aviod the breakfast
See more room tips
  • Stayed March 2014, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank TSP1973
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago
Level Contributor
82 reviews
76 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
4 of 5 bubbles Reviewed April 29, 2014

Great rooms, loved the layout. The furniture, fixtures, bathroom, all very good quality and room was well decorated. Refrigerator, bar/sink, work desk with three chairs and two tv's with hi def feed. The property is very nice, with full service restaurant and bar. Breakfast is done buffet style only which was a bit over crowded and the systems seemed a little bit stressed during the rush. This and the quirky parking lot are the only minor things I can even bring up. Staff friendly and helpful. I reserve 5 stars for impeccable hotels, this was almost 5 star for me. With the reasonable price I paid, it was an exceptional value.

Stayed April 2014, traveled on business
Helpful?
Thank Fusebuddy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dayton, Ohio
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed April 25, 2014

Spent 4 nights here on a family vacation. The prpoerty and interior of the hotel was very clean. The breakfast was great, crowded, but we never had to wait long. The omlett guy took good care of us every morning. Will say here again next time I am in St Louis.

  • Stayed April 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank wfm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
portland,or
1 review
1 of 5 bubbles Reviewed April 21, 2014

I have stayed at this hotel multiple times. On Feb 20th, while checking out, I gave my credit card and gave the room number. The agent heard the room number wrong, but did not make any further verification, just swiped my card and gave me the bill. Noticed immediately that it was for a different person, different room and charge $370.71. The agent said she will credit this back and charge correctly for $410. Gave one full month for the credit to appear in the card. Since the charge stayed on my credit card, I have been calling the hotel directly and the customer service for the last month to get this resolved. Several emails to the customer service dept and I have left messages to the accounting department. Issue still not taken care of.

  • Stayed February 2014, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank sri533
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tim L, General Manager at Embassy Suites by Hilton St. Louis St. Charles, responded to this review, April 22, 2014
I appreciate your patience with us. It should never take this much time for us to resolve a billing error. I have followed up with our accounting department today, and we have resolved this issue for you. I am so sorry that it has taken this long to make it right.

We will retrain the front desk staff on procedures for situations similar to the one that caused the mistake that impacted you. Additionally, I will personally review our telephone procedures and the procedures to identify and respond to Hilton brand customer service requests. We obviously have an issue to correct. It is imperative we have the appropriate methods in place to ensure we do not miss a single request or fail to respond to a single telephone inquiry.

I am glad we were able to make it right for you today. I am so sorry it took so long to rectify the situation.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bettendorf, Iowa
Level Contributor
200 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
5 of 5 bubbles Reviewed April 20, 2014 via mobile

This was exactly what you expect from Embassy Suites. The 2 room suites, made to order breakfast, manager's reception, and atrium architecture. I stayed here while attending a trade show at the adjoining convention center. Staff was very friendly. I paid $20 more per night to stay on the premium floor. This included wifi, a Keurig coffee maker in the room, and an access code for the vending machine for complimentary snacks and drinks. There is an on site coffee shop / cafe / gift shop as well as a restaurant. The rooms were clean. This property is located outside the city in suburban St. Charles but is right off the interstate and near lots of retail and dining options.

Stayed March 2014, traveled on business
Helpful?
Thank Kris H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Embassy Suites by Hilton St. Louis St. Charles

Property: Embassy Suites by Hilton St. Louis St. Charles
Address: 2 Convention Center Plaza, Saint Charles, MO 63303
Phone Number:
Location: United States > Missouri > Saint Charles
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Saint Charles
#3 Family Hotel in Saint Charles
#3 Romantic Hotel in Saint Charles
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites by Hilton St. Louis St. Charles 3.5*
Number of rooms: 20
Official Description (provided by the hotel):
The Embassy Suites St. Charles Hotel is located in St. Charles, Missouri, just 20 miles from downtown St. Louis. Lambert International Airport is just ten minutes away. The hotel is connected to the expansive St. Charles Convention Center, offering large and flexible event space. ... more   less 
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Also Known As:
Embassy Suites St Charles
Embassy Suites Saint Charles
Saint Charles Embassy Suites

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