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“Excellent Hotel and Service”

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Embassy Suites by Hilton St. Louis St. Charles
Ranked #2 of 21 Hotels in Saint Charles
Certificate of Excellence
Reviewed October 6, 2013

Loved the hotel, excellent service, wonderful happy hour - Enjoyed staying here. I would and have stayed here over and over again. This is the best place to stay in St Louis. Excellent everything. Thanks Loved the hotel, excellent service, wonderful happy hour - Enjoyed staying here. I would and have stayed here over and over again. This is the best place to stay in St Louis. Excellent everything. Thanks

  • Stayed: October 2013, traveled on business
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Review collected in partnership with Embassy Suites Hotels
Thank Sandra Christen... R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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953 - 959 of 1,255 reviews

Reviewed October 2, 2013

The room and accommodations were very good. My only complaint was that I did experience a lot of light in from the windows at night. It was only a minor distraction. Breakfast was great, as was the social in the early evening.

  • Stayed: September 2013, traveled on business
    • Value
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Review collected in partnership with Embassy Suites Hotels
Thank Bill D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 27, 2013

The staff members are great, they treat you like family, are profressioal, and very responsive to your needs, but Embassy Suites corporate is taking cost cutting short cuts with quality like food service which increases the profit margin and lowers overall quality. Overall it tarnishes the Conrad brand name.

  • Stayed: September 2013, traveled on business
    • Value
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Review collected in partnership with Embassy Suites Hotels
Thank Douglas E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
1
Reviewed September 27, 2013

Excellent facility: Great experience, this hotel is clean and service driven. I have been in the Hotel business for thirty years and this property is well managed as you can see by the service driven team. Kudos to the management staff. Housekeeping great job, one area of a hotel that lacks recognition very clean and detailed!

  • Stayed: September 2013, traveled with family
    • Value
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Review collected in partnership with Embassy Suites Hotels
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 26, 2013

This hotel is one of the best Embassy Suites I have stayed in. It is located in beautiful, historic St. Charles connected to the convention center. Easy to find right on I-70--and close to Lambert Field. Access to fine shopping, casinos, and variety of restaurants. Great for business or leisure travel.

  • Stayed: September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with Embassy Suites Hotels
Thank Ben B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 22, 2013

For our family of four this was a great place to stay on our way to St. Louis. The pool is small but we were usually the only ones in there on a week day. The evening reception was nice to sit and play some card games with our kids and have some snacks and drinks together. For breakfast, the kids loved the chocolate chip pancakes and my husband and I enjoyed the omelettes. We really like having a separate bedroom with a door so the kids can go to sleep first and have a quiet and dark room while my husband and I can talk or watch some TV before we head to bed. Great place! Very clean and the kids love the water fountains and glass elevators.

  • Stayed: September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Embassy Suites Hotels
Thank Jeff R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 15, 2013

Stayed on a Friday night as a date night. Room was nice and comfy. Enjoyed the shuttle to dinner at trailhead (which was a delicious meal) and a timely pick up. Room was nicely furnished and comfortable.
Only complaint was the ac was loud when it turned on/off so I had an interrupted night of sleep.
Additionally, I called the hotel to check the rate vs what I found online. I was told they don't price match with kayak. When I asked if they price match with anyone, I was told no and to get the rate I found on their website I would have to book online. (In general, the person I spoke to was rude.)

Everyone I encountered at the hotel was nice. I was pleasantly surprised that I could not hear foot traffic in the hallway even though we were directly across from the elevators.

  • Stayed: September 2013, traveled as a couple
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Thank Erin M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Embassy Suites by Hilton St. Louis St. Charles

Address: 2 Convention Center Plz, Saint Charles, MO 63303-2153
Phone Number:
Location: United States > Missouri > Saint Charles
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Saint Charles
#3 Romantic Hotel in Saint Charles
#3 Family Hotel in Saint Charles
Price Range: $154 - $288 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton St. Louis St. Charles 3.5*
Number of rooms: 20
Official Description (provided by the hotel):
The Embassy Suites St. Charles Hotel is located in St. Charles, Missouri, just 20 miles from downtown St. Louis. Lambert International Airport is just ten minutes away. The hotel is connected to the expansive St. Charles Convention Center, offering large and flexible event space. ... more   less 
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Also Known As:
Embassy Suites St Charles
Embassy Suites Saint Charles
Saint Charles Embassy Suites

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