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“Great Hotel every time!”

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Embassy Suites by Hilton St. Louis St. Charles
Ranked #2 of 21 Hotels in Saint Charles
Certificate of Excellence
Reviewed July 14, 2013

I have stayed at this hotel several times and it is always fantastic. The hotel staff is always courteous and professional; the rooms are always clean and neat. The manager's special is an added bonus which most other hotels do not include. The breakfast is top notch, also better than most hotels. I would recommend this hotel to anyone coming to the area.

  • Stayed: July 2013, traveled as a couple
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Review collected in partnership with Embassy Suites Hotels
Thank John M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,039 - 1,045 of 1,294 reviews

Reviewed July 11, 2013

I'm very critical in writing reviews so please consider this while reading:
Cleanliness: 5/5 Room was very clean and meets the standard that we have for Embassy Suites.
Safety: 5/5 Property and parking area felt very safe.
Pool: 2.5/5 Pool was extremely busy the night we were there. Water was cloudy and several times we would have hair stringed around our fingers. It appeared that the filtration system was not working properly.
Breakfast: 3/5 I would have rated this lower but the breakfast staff was exceptional. As you know, Embassy prides themselves on their exceptional breakfasts that are included with the room. We have stayed at countless Embassy Suites and this was one of the worst layouts for the hot meats and omelets. They put the hot meats and cooked to order omelets in the same area with no provisions for those not wanting a custom omelet. We noticed the line took about 35 - 40 minutes to go through so our family chose not to wait and eat the limited continental options that were more readily available. If they were to move the hot items away from the cooked-to-order station, this would enable a much better flow of traffic. For an excellent example of this, please check out what the Anaheim South Embassy Suites does. It is in a resort area and they process hundreds through in the amount of time it took this hotel.
Staff: 5/5 Staff all around was very friendly.
Location: 4/5 Hotel cannot help that I-70 is under construction and difficult to get to. A small suggestion would be for them to offer a small map on how to get back to I-70 easily. (Garmin was literally no help...)

We stayed here with a family of 4, rooms were quiet, and the big atrium with 2 story waterfall was definitely fun for the kids to view.

  • Stayed: July 2013, traveled with family
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Thank musicjoshmusic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 11, 2013

We enjoyed our stay here very much. Corner room with living area was lovely. Mattress and bedding were wonderful. I haven't slept so well in a hotel for a long time. Staff was friendly and for the most part helpful. We requested extra towels from the front desk which never arrived at the room. That's the only complaint I have. Otherwise a lovely place to stay.

  • Stayed: July 2013, traveled with family
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Review collected in partnership with Embassy Suites Hotels
Thank Barbara A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 5, 2013 via mobile

What a wonderful location! The breakfast was outstanding and the rooms were very nice! Love how the room over looks the inside of the hotels eating places and beautiful waterfalls... Would def stay again and it's priced just right! Great value for the money

  • Stayed: June 2013
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Thank REB1983
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 5, 2013

We as a family had a great time staying at the Embassy in ST. Charles MO. It was clean, fun and when we needed to eat, the food was good. THe rooms were big enough for eveyone to sleep and it was quiet even if the rest of our wedding party was in the atrium till 2am we couldnt hear them through our door. A great place to host a wedding (St Chas Convention Center) and a great place to be sure everyone is safe.

  • Stayed: June 2013, traveled with family
    • Service
Review collected in partnership with Embassy Suites Hotels
Thank Amy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 3, 2013

Weekend stay was great. From the time we arrived to the time we departed, everything was great. Very nice, helpful and courteous staff. Great breakfast, reception and rooms. I will definitely stay here again.

  • Stayed: June 2013, traveled with family
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Review collected in partnership with Embassy Suites Hotels
Thank Ivy F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 1, 2013

This is the perfect place to stay in St. Louis. The property is very well maintained, and the outside grounds are gorgeous, and they have a wonderful waterfountain out by the parking lot. This was a great stay from the first minute of arrival, and the young lady had me checked in within 30 seconds. I don't know how she did that so fast, but it was amazing. All the front desk help were very friendly and helpful, including the front desk manager, who I asked about a sunday paper, and she led me right to it in the snack bar, and then rung up my purchase herself. Now that's exceptional service. The janitor staff is always cleaning and speak to everyone that passes by, and I love that. Makes you feel at home.

Room was perfect, and the maid had spent extra time fancy folding both the towels and kleenex into fancy little amuzing things which made me smile. Embassy Suites bedding always smells so fresh, and this one it was even a step better. I don't know what they put on it, but it had such a fresh smell just like they had been line dried outside. Nice touch.

Best thing though was the food. The young lady who served it was so nice and had that good old southern hospitality. Food was served very hot, very fresh, and lots of it. Good value for the money, and just what I expect at Embassy Suites. Property is extreemly quiet at night, and the parking is free.

The manager at this property is doing a super job along with a great staff. I look forward to staying there again and enjoying the good cooking one more time.

  • Stayed: July 2013, traveled on business
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1  Thank Steve S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Embassy Suites by Hilton St. Louis St. Charles

Address: 2 Convention Center Plz, Saint Charles, MO 63303-2153
Phone Number:
Location: United States > Missouri > Saint Charles
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Saint Charles
#3 Family Hotel in Saint Charles
#3 Romantic Hotel in Saint Charles
Price Range: $127 - $285 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton St. Louis St. Charles 3.5*
Number of rooms: 20
Official Description (provided by the hotel):
The Embassy Suites St. Charles Hotel is located in St. Charles, Missouri, just 20 miles from downtown St. Louis. Lambert International Airport is just ten minutes away. The hotel is connected to the expansive St. Charles Convention Center, offering large and flexible event space. ... more   less 
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Also Known As:
Embassy Suites St Charles
Embassy Suites Saint Charles
Saint Charles Embassy Suites

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