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“Best Western St. Charles”

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Best Western Plus The Charles Hotel
Ranked #5 of 21 Hotels in Saint Charles
Certificate of Excellence
GreenLeadersBronze level
Chicago, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Best Western St. Charles”
Reviewed April 18, 2014

Not a very good place for the business traveler. Internet service is suspect, at best. I would not stay at the hotel again if I have a choice. Front desk personal were nice and cooperative. Upon check out the clerk at the desk was overwhelmed with people wanting to check out at the same time. I didn't even wait for a receipt, just dropped my key and left.

  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank Jim R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kris K, General Manager at Best Western Plus The Charles Hotel, responded to this review, May 1, 2014
I apologize for the inconvenience our internet issues caused. We did experience some difficulties. Our provider and our staff worked hard and I am proud to say all issues have been resolved. We hope you give us additional opportunities to serve you better in the future.
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574 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (48)
Date | Rating
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English first
Seattle, Washington
Level 5 Contributor
51 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed April 12, 2014

Booked this hotel as we needed a place to stay for one night on our way across the country. I don't have many nice things to say. This property is dated, tired and smells like a perfumed ashtray. The walls were so thin I heard the man in the adjacent room yawn, ugh.

I booked this room looking for a budget room but that doesn't mean I wanted a spot in need of renovations and upgrades. Yes, the lobby area has seen a bit of an upgrade but that's about it. And, this is a BW Plus property... hmmmm, I don't think so.

Last, it would appear this property appeals to families as it was crawling with them. So, perhaps, if you are traveling with the kiddos, you would find the hotel more enjoyable.

Next time I find myself in St Louis, I'll find a different hotel.

  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ATL-Travelbug
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kris K, General Manager at Best Western Plus The Charles Hotel, responded to this review, April 18, 2014
I'm sorry to hear that you did not like the appearance of our hotel. We take great pride in how we look and in fact just completed a renovation of every room last August. We will use your feedback to look at ways to improve in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sturgeon
Level 5 Contributor
53 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed April 9, 2014

We reserved 2 rooms on-line, and had no trouble at check in. Rooms were clean, hotel was clean. Overall appearance of this hotel was very nice. There were suppose to be microwaves in the rooms, at least that is what we expected, but, neither of our rooms had a microwave, which ended up not being an issue. The location of this hotel is excellent and very accessible from the highway. There are a couple of shops and places to eat, also right by the hotel, so, you could eat pretty much anything and prices varied, which is also very nice. Old St. Charles was only minutes away, and that is also very benificial. Only thing I wish this hotel had was ajoining rooms. Since there were 8 of us traveling together, we would have liked and used this option a lot and not had to run back and forth across the hall. We didn't encounter any noise from any other people staying in the hotel and no noise from the highway.

  • Stayed April 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HardlyWaittoGetThere
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kris K, General Manager at Best Western Plus The Charles Hotel, responded to this review, April 18, 2014
Happy Birthday! Thank you for choosing us for your celebration. We are glad you enjoyed your stay and look forward to seeing you again next time.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auburn, IL
Level 4 Contributor
32 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed April 8, 2014

Positive: Good location right by Bass Pro and down the street from Ameristar and historic downtown. Clean lobby and pool area. Breakfast was delicious! Beds were pretty comfortable. Amber? at the front desk was very friendly at check in! Great sound proofing! In the hall you could hear the TV next door but we heard nothing in our room.

Negatives: Smoking floor windows do not open; Breakfast area didn't have enough seating for the amount of rooms in the hotel; dried toothpaste on our sink; we registered online at best western for a room rate that with taxes, etc included was $119. When we went to check out they said the room rate was $119 and added taxes and fees including a "room in safe" fee we had to ask to have removed.

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kelli_Morton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kris K, General Manager at Best Western Plus The Charles Hotel, responded to this review, April 18, 2014
Thank you for staying with us. We appreciate your feedback and will use it to help us improve in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 4 Contributor
38 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed April 7, 2014

We were in town for a soccer tournament and spent one night at this hotel. It is in a great location with several restaurants near by ( some even within walking distance). The room and hotel were clean, the beds comfortable, and the breakfast was good with plenty of choices. Sarah at the front desk granted our request to check in early, so much appreciated! We would stay here again if ever visiting in the area.

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mmhaugland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kris K, General Manager at Best Western Plus The Charles Hotel, responded to this review, April 8, 2014
Thank you for your kind words regarding our staff and hotel. We strive to provide the best possible service to each guest. Thank you for staying with us and we look forward to seeing you again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nashville, United States
Level 1 Contributor
3 reviews
3 hotel reviews
Reviewed April 6, 2014

We were traveling to other places in Missouri and spent our first night here. Great location just off the interstate and just outside the St Louis metro area. Easy parking and loved the covered walkway as it was raining when we arrived and left.

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Kenton H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kris K, General Manager at Best Western Plus The Charles Hotel, responded to this review, April 8, 2014
Thank you for staying with us. We appreciate your business. Please come back and see us again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 4, 2014

On two occasions, the staff accused my kids of actions which in fact they did not do. Also, on one occasion they went so far as going to them and threatening them to call the police for actions when in fact these actions were being done by kids down the hall. And we were never notified by hotel staff prior to these actions taking place.

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank Karyn L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kris K, General Manager at Best Western Plus The Charles Hotel, responded to this review, April 8, 2014
Please accept our apology with regards to your stay. We strive to give our guests a comfortable and quiet stay while here. If your kids did not cause the disruption we were investigating then I sincerely regret any actions that were taken. We will take steps with our staff to ensure that this type of thing does not occur in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Plus The Charles Hotel

Property: Best Western Plus The Charles Hotel
Address: 1425 S 5th St, Saint Charles, MO 63301-2435 (Formerly Quality Inn & Suites)
Phone Number:
Location: United States > Missouri > Saint Charles
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Saint Charles
#4 Family Hotel in Saint Charles
#5 Romantic Hotel in Saint Charles
#9 Business Hotel in Saint Charles
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Best Western Plus The Charles Hotel 2.5*
Number of rooms: 133
Official Description (provided by the hotel):
A St. Charles, Missouri hotel, the BEST WESTERN PLUS The Charles Hotel is situated just five blocks from the historic district and is within walking distance of the First Missouri State Capitol State Historic Site and the Foundry Art Centre. This St. Charles hotel is minutes from Ameristar Casino Resort Spa St. Charles, Katy Trail State Park and the Verizon Wireless Amphitheater St. Louis. The Lambert-St Louis International Airport is only eight miles away. The hotel is also less than one mile away from the Saint Charles Convention Center. ... more   less 
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Also Known As:
Quality Inn Saint Charles
Saint Charles Quality Inn

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