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“Nice Place”

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Best Western Plus The Charles Hotel
Ranked #4 of 22 Hotels in Saint Charles
Certificate of Excellence
GreenLeadersBronze level
Reviewed November 23, 2013

Michelle at the front desk was very friendly. Great clean place to stay. Plenty of food near hotel Texas Road House is right next door, Buffalo Wild Wings, Firehouse subs, Qdoba. Pool is nice, nice complimentary breakfast, wifi, and game room. Overall great place to stay.

  • Stayed: November 2013, traveled on business
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Thank Beaver300
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mgaler, General Manager at Best Western Plus The Charles Hotel, responded to this reviewResponded November 25, 2013

Thank you so much for taking the time to review us. We appreciate your business and hope to see you again soon. I will pass on your kind words to Michelle. Thank you for choosing our hotel!!

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593 - 599 of 640 reviews

Reviewed November 22, 2013

This is a nice suburban highrise hotel in the Westplex of St. Louis. Really close to St. Louis International Airport too. The hotel staff and accommodations were very nice. No complaints. The included breakfast is very nice as well. Traffic on the freeway here is horrible during rush hours, but it isn't that hard to find.

  • Stayed: November 2013, traveled on business
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Thank td397
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mgaler, General Manager at Best Western Plus The Charles Hotel, responded to this reviewResponded November 25, 2013

Thank you so very much for taking the time to review our property. I love it when seasoned contributors such as yourself give us nice reviews and positive comments. Your insights are invaluable to us and I thank you again for sharing your experience with the Trip Advisor community. Thank you for choosing our hotel!

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Reviewed November 22, 2013

This hotel is clean and always ready for guests. Michelle at the front desk is very nice and helpful. That woman needs a raise! The music in the lobby and halls is terrible and the elevators are slow. Other than that, it is a great place to stay.

  • Stayed: November 2013
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Thank Bmosi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mgaler, General Manager at Best Western Plus The Charles Hotel, responded to this reviewResponded November 25, 2013

Thank you for taking the time to review our property. I'm so glad that you enjoy your stays with us and I will be sure to pass on your kind words to Michelle.

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Reviewed November 20, 2013 via mobile

My room was very spacious, got it on a great deal on Priceline. The location was very convenient with a Qdoba, Buffalo Wild Wings, Texas Road House and Five Guys very near by. Didn't use the pool but there was one on site, also a game room. Complimentary breakfast was just fine. Wifi was also easy to connect to. Overall a very good stay and Michelle at the front desk was very helpful at checkout.

Stayed: November 2013
Thank Jakeehan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mgaler, General Manager at Best Western Plus The Charles Hotel, responded to this reviewResponded November 21, 2013

Thnak you for your nice comments regarding your stay. I'm glad you enjoyed the soap and that Michelle was helpful at check out. Thnak you for choosing our hotel and please come see us again!

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Reviewed November 17, 2013

W got there late in the evening and was well taken care of. Check out with Michelle was a breeze and she helped out with directions to our next destination. Our accommodations fell through for the following night so we came back here. Excellent service and Michelle is just an outstanding Hostess.

Room Tip: Get a room on even numbered floors, if you want ice. No ice machines on even numbered floors
See more room tips
  • Stayed: November 2013, traveled as a couple
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1  Thank Walter M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mgaler, General Manager at Best Western Plus The Charles Hotel, responded to this reviewResponded November 19, 2013

Thank you so much for taking some time to review our property. I'm glad that you found our property and satisfied with the service as well. We strive to provide the best customer service in the area and I'm glad to hear that we hit the mark during your stay. Please come back and see us again soon!

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Reviewed November 16, 2013

First off, we were really stressed and tired when we got to the hotel and April B was wonderful and made that first impression a very good one. We were coming home from seeing our son graduate from Navy boot camp and she gave us a good rate and so good we went back down and booked the room for the following night and enjoyed us some St. Louis. The breakfast was wonderful and I loved the big room to eat in. Our room was clean and the only complaint I have is that the bathroom is in need of some remodeling and fixing. The bathtub was very slick and the bathroom has just been really mistreated. April B was the best person at the desk. Some would not even speak to you, so I was really glad that April B was the first one we met. The extras with this hotel were great, aracade room, pool, nice lobby, work out room, breakfast was great, close to the Interstate and easy to get to. Besides the bathroom needing some help, the only other problem was the dog next door. So remember if you are taking a dog with you not to let them bark and drive the neighbors crazy. I would recommend this hotel and would stay there again. Thanks April B was being such a sweetheart and going above and beyond to make our stay great.

  • Stayed: November 2013, traveled with family
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Thank Spicey H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mgaler, General Manager at Best Western Plus The Charles Hotel, responded to this reviewResponded November 20, 2013

Thank you so much for reviewing us on Trip Advisor. I am happy to hear you enjoyed your stay and that April was hospitable and was able to help. I hope you will stop by and see us again the next time you find yourself in town. Thank you for choosing our hotel!!

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Reviewed November 15, 2013

Solid BW with all the amenities needed for a comfortable stay. We used Gold Crowne points & were happy to be given a Jacuzzi suite. Everything was very clean, spacious enough, but on the first floor. We prefer upstairs to eliminate noise but the only other Jacuzzi suite was occupied. So call direct to book if you want the suite upstairs. Standard BW breakfast fare, above average and a good start to the day. .

While located in the historic area, it's not "in" the historic area. We're runners so also love walking, but to reach the historic area you need to cross a few fairly busy streets. Definitely doable but we didn't since I knew we'd have lots of packages from shopping to bring home. And we did :) We'll definitely stay here again.

  • Stayed: October 2013, traveled as a couple
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1  Thank Rocker_rep
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mgaler, General Manager at Best Western Plus The Charles Hotel, responded to this reviewResponded November 20, 2013

Thank you so much for writing a nice review on your stay with us. Reviews from top contributors like yourself are invaluable tools for myself and my team and I cannot thank you enough for taking the time to write. I hope if you find yourself in our area again that you will choose us as your home away from home. Thank you for choosing our hotel!

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Additional Information about Best Western Plus The Charles Hotel

Address: 1425 S 5th St, Saint Charles, MO 63301-2435 (Formerly Quality Inn & Suites)
Phone Number:
Location: United States > Missouri > Saint Charles
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Saint Charles
#4 Family Hotel in Saint Charles
#5 Romantic Hotel in Saint Charles
#9 Business Hotel in Saint Charles
Price Range: $95 - $147 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Plus The Charles Hotel 2.5*
Number of rooms: 133
Official Description (provided by the hotel):
A St. Charles, Missouri hotel, the BEST WESTERN PLUS The Charles Hotel is situated just five blocks from the historic district and is within walking distance of the First Missouri State Capitol State Historic Site and the Foundry Art Centre. This St. Charles hotel is minutes from Ameristar Casino Resort Spa St. Charles, Katy Trail State Park and the Verizon Wireless Amphitheater St. Louis. The Lambert-St Louis International Airport is only eight miles away. The hotel is also less than one mile away from the Saint Charles Convention Center. ... more   less 
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Also Known As:
Quality Inn Saint Charles
Saint Charles Quality Inn

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