I was not upset with this hotel, however, somewhat disappointed. When I made my reservation 2 days before check-in, they did not inform me that the lobby was going under major renovation. There wasn't even a front door to the hotel because of construction. At check-in, I was immediately given a $10 discount and voucher for a free stay on return visit without me even saying anything to them. That was very nice. However, I would have appreciated the heads up about the renovation prior to my arrival. The ammenities that my kids and I used (room and pool) were not affected tremendously and really didn't dampen our stay. However, I felt like Hampton was not giving me the option by disclosing all information during the reservation process. If you plan to stay there soon, ask how the remodling is going... the fitness center, coffee area, and complimentary breakfast was all in former guest rooms. The service was still great, and I can tell that this is a great hotel under normal circumstances. I had called the Fairfield down the street and they fully disclosed their renovation during the reservation. Why can't the Hampton do that, too?
- Official Description (provided by the hotel):
- Here at the Hampton Inn St. Louis/St. Charles, we're passionate about taking good care of you. That's why we offer a broad range of services and amenities to make your stay exceptional. Whether you're planning a corporate meeting or need accommodations for a family reunion or your child's sporting group, we're delighted to offer you easy planning and booking tools to make the process quick and organized. ... more less
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- Also Known As:
- Hampton Inn St. Louis/St. Charles Hotel Saint Charles
- Hampton Inn Saint Charles
- Saint Charles Hampton Inn