The hotel is indeed lovely. However, check-in is 3pm, and we arrived at 3:40 to be told our room was not ready (it was clean but had not been inspected yet), and to "go do something else for a while." We'd been hiking and were tired & wanted to freshen up, but no dice. The clerk printed directions to a nearby restaurant, but they were outdated as there is now a gas station there. We drove around and found another place, ate, and returned to the hotel to be told the room still was not ready. No apology or solution was offered. I had to ask that they find us a room that WAS ready because we were not going to wander around anymore. By the time we checked in it was after 5:30 pm. The room had no whirlpool tub, as I had been told when I booked. It was not properly stocked and we had to call down and request toilet paper. The complimentary newspaper never materialized. The pool looked nice, but since we could not check in until so much later, we had no time to use it. With no pool and no whirlpool, this place offered us nothing that the Embassy Suites down the road doesn't have, for a lot less $ -- and Embassy suites throws in a free breakfast and evening manager's reception. We chose to spend more on Ameristar since we were celebrating our anniversary and thought we'd splurge and feel pampered, and we ended up feeling cheated. They treated us like we just didn't matter. If I am going to spend this much on a hotel, I expect better. Heck, even at a cheap hotel, I expect to be able to check in at check-in time, and I expect management to make it right when they are unable to accommodate guests as promised.
- Official Description (provided by the hotel):
- The Ameristar Casino Resort Spa St. Charles is a 397-suite luxury hotel in the St. Louis area with many rooms containing floor-to-ceiling windows overlooking the Missouri River or the city below. This new, all-suite hotel features a 7,000-square-foot full-service spa with an indoor-outdoor pool. Have a great time at the region’s largest casino, an action-packed night club or one of seven restaurants. You’ll really get star treatment during your Ameristar vacation in St. Charles. ... more less
- Reservation Options:
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- Also Known As:
- Ameristar Casino Resort Spa St. Charles Hotel Saint Charles
- Ameristar Hotel Saint Charles