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“sunday night getaway” 3 of 5 bubbles
Review of Ameristar Casino Resort Spa St. Charles

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Ameristar Casino Resort Spa St. Charles
Ranked #5 of 19 Hotels in Saint Charles
Certificate of Excellence
Imperial, Missouri
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“sunday night getaway”
3 of 5 bubbles Reviewed June 10, 2013

The shine is coming off of this casino. They have a good comp and rewards program but the place is getting a little lax.The casino is not as clean as it use to be. The bathrooms and resturants seem to be worn and the hours of dining are cut way back. The check in went good and room seemed clean enough it is the little things that are not how they use to be.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank peter a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cara M, Social Media Coordinator at Ameristar Casino Resort Spa St. Charles, responded to this review, June 25, 2013
I'm so sorry you feel this way. We appreciate your feedback as we work hard to keep our property clean and well maintained. The casino deli is open all night until 6am to ensure there is always a dining option available to guests 24/7. Thank you for visiting.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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609 reviews from our community

Traveler rating
    388
    123
    44
    20
    34
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (177)
Date | Rating
  • English first
  • German first
  • Italian first
  • Russian first
  • Any
English first
Westminster, Maryland
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 bubbles Reviewed June 8, 2013

My husband, toddler son, and I just completed our second stay here and had a great time, once again.
Our room was beautiful and clean. It was great that we could put our son down to sleep on one of the beds and watch TV in the living room area without disturbing him.
We ate dinner at the buffet and it was excellent. Although we wish crab legs were still offered, we were satisfied with our choices and left with full bellies. We also got a wonderful slice of carrot cake from the bakery.
The pool is awesome and although there were a lot of people there, it was big enough to not feel crowded. I appreciated that security would kick kids out of the adults only hot tub.
Every staff member we encountered- front desk, housekeepers, restaurant staff, security, and even the guy collecting towels at the pool- was professional and friendly.
Can't wait to stay again!

  • Stayed June 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank JamieNicole
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cara M, Social Media Coordinator at Ameristar Casino Resort Spa St. Charles, responded to this review, June 12, 2013
I'm glad you had a great stay with your family and enjoyed your meal at Landmark Buffet. We do offer crab legs on Friday and Saturday nights. Thanks for visiting and for posting your review.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bangkok, Thailand
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed June 8, 2013

Thanks to Ameristar, for making my first exposure to the St. Charles tornado went without much worry. As a foreigner, it was great to be informed in a timely manner and led the way to a safer section of the hotel. The staff team was calm and trying to be as helpful as possible.

One step further in the future is to let the guests know what to expect in such a situation, e.g. possible power outage, reminder of possible flight cancellation and rebooking, etc.

  • Stayed May 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank PT K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cara M, Social Media Coordinator at Ameristar Casino Resort Spa St. Charles, responded to this review, June 12, 2013
We really appreciate your feedback. The safety of our guests and team members is always a priority for us. We’ll pass your suggestions along to our security team. Thanks for being our guest!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Springfield, Illinois
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed June 7, 2013

When we checked in at the Ameristar, probably our 40th stay, I gave the desk clerk my credit card "Sorry" she said, "we have a new policy. We can only take a credit card for the incidental hold from the person who name is on the reservation." We protested. We are married. My wife's name is on the reservation because the room was comped. I added my name to the reservation as required. Well after some debate the desk clerk finally relinquished and allowed me to give my credit card to put a hold on it since no notified us of the new policy. So if you are married please be sure to bring a credit card in the name of the person who is the first person listed on the reservation or you might not be able to check in.

We have stayed at this hotel regularly since the hotel section opened back in 2008. We have seen amenities and service deteriorate over the time. It is the little stuff. The toiletries are not the same quality as when they opened, no more newspaper delivered to your door, and frankly stuff is still getting worn around the edges. Now they have changed television services which means that if you want to check out from your room, you press a number on your phone and leave a message that you are leaving. No more online account review or delivery of your hotel account invoice to your door. The hotel has always had issues with its air conditioning. On a hot summer day be sure to choose the city (St Charles) side of the building, the river side air conditioning does not work as well.

Restaurants at the casino have staggered operating times. The Falcon diner is only open for breakfast and lunch. That is a shame since the casino is missing a huge marketing opportunity to attract additional patrons with gamblers specials. Apparently following a trend among many casinos that the 24 hour coffee shop restaurant is a dinosaur. We have eaten at the buffet....smaller food selection after their recent remodeling and quality of the food is uneven. Their steakhouse/Italian restaurant....excellent service, large "steak-house" portions. The sports bar....bring back the Cobb salad.

More than likely the continued gambling revenue drop for the Ameristar is related proportionally to the short sighted belief that tighter slots and less comps equal better earnings for the company. Yes the slots are very tight. So beware. Lots of expense cutting going on.

  • Stayed June 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Planetravel79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cara M, Social Media Coordinator at Ameristar Casino Resort Spa St. Charles, responded to this review, June 14, 2013
Thank you for being our guest and for sharing your feedback. I’m sorry for any confusion during check in. Our coupons are non-transferable, so the person checking in must also be the person whose name is on the comp. However, now a spouse is also able to use their credit card to check in with ID if the person with the coupon is also present. The Falcon is open for breakfast and lunch during the week and does serve dinner on the weekends as well. We do have various operating hours among our dining outlets to ensure there is always an option for our guests. We did recently remodel the floor of our buffet kitchen, so you won't see much of a change to our buffet menu, but we are switching it up just a bit with some new locally grown options as well as a new BBQ section. We do our best to offer a quality experience and great service each time guests visit and we hope to see you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
48 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
3 of 5 bubbles Reviewed June 6, 2013 via mobile

Yes the hotel room was great..bed comfy, room clean, updated, and view of river..but my husband and i came to gamble and the slots machines werent paying..ANYBODY...ANYTHING. We did not c one or hear a sungle person with a win! And we were all over that place for 8 hours. So if ur coming to gamble..be prepared..only machines paying out any $ r the atm machines!

  • Stayed June 2013
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank shannon_welch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mt Prospect
Level Contributor
99 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
4 of 5 bubbles Reviewed June 4, 2013

We visit casinos, especially when their comp offers are too good to pass up. The Ameristar in St. Charles is our all time favorite. It is conveniently located right off the interstate. Under one roof you will find accommodations that are first class, two floors of gaming entertainment and several good places to eat. The charming town of St. Charles is minutes away.

Room Tip: Rooms on the river side have a nice view.
See more room tips
  • Stayed April 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank driverandnapigator
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed June 2, 2013 via mobile

Stopped at several casinos while in St. Louis
Ameristar was nicest by far
Large, clean, bright
Everyone was friendly
Very much like any nice Vegas casino
Didn't come home a winner, but had a lot of fun

  • Stayed June 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Tauplu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Ameristar Casino Resort Spa St. Charles

Property: Ameristar Casino Resort Spa St. Charles
Address: 1 Ameristar Boulevard, Saint Charles, MO 63301
Location: United States > Missouri > Saint Charles
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Romantic Hotel in Saint Charles
#5 Family Hotel in Saint Charles
#6 Business Hotel in Saint Charles
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Ameristar Casino Resort Spa St. Charles 4.5*
Number of rooms: 397
Official Description (provided by the hotel):
The Ameristar Casino Resort Spa St. Charles is a 397-suite luxury hotel in the St. Louis area with many rooms containing floor-to-ceiling windows overlooking the Missouri River or the city below. This new, all-suite hotel features a 7,000-square-foot full-service spa with an indoor-outdoor pool. Have a great time at the region’s largest casino, an action-packed night club or one of seven restaurants. You’ll really get star treatment during your Ameristar vacation in St. Charles. ... more   less 
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Also Known As:
Ameristar Casino Resort Spa St. Charles Hotel Saint Charles
Ameristar Hotel Saint Charles

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