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Baymont Inn & Suites Rolla
Ranked #7 of 13 Hotels in Rolla
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457 reviews from our community

Traveler rating
    175
    129
    80
    51
    22
See reviews for
216
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (43)
Date | Rating
  • English first
  • Japanese first
  • Any
English first
San Diego, California
Level Contributor
38 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 118 helpful votes
Reviewed February 27, 2013

Our group visits Rolla once a year and always books 3-4 rooms. In the past we have stayed at the Holiday Inn but decided to try something different this year. We would all regret that very soon.

We stayed for four nights and only had hot water for two of the three mornings we were there! First and foremost hot or even warm water is a basic neccessity for any hotel. Every hotel can have an issue but it is how they handle it that shows if they are good or not. In this case not good. Water was ice cold to shower with and when we all called to complain we were told every morning there were looking into it. When we called back again we were told that the repairmen wouldn't be there until late morning. No showers for us....

Shower kept backing up when we did take showers which meant you had to stand in dirty water for the entire shower. Took hours for it to drain. I told the front desk about it twice and was told it would be fixed when I returned. It wasn't.

Beds were comfortable but pillows were lumpy. As others have mentioned the rooms itself aren't clean, with dirty floors, hair on the bedspread/blankets/towels.

Walls/doors are thin so ask for a room away from the main road (gets quite noisy with the freeway). I am allergic to smoke so we had a non smoking room but the hallways stunk of smoke.

Our entire group couldn't wait to leave. Then when we checked out and told the front desk of all of our issues the guy said "sorry hope you had a good stay". I just told you how bad it was and all you could say was hope you had a good stay? Also wouldn't provide us a statement upon check out so we could see what we paid but were told since we booked on the Baymont website we would have to print it off from there. Weeks later there still is no statement on the there.

Room Tip: Best tip: don't stay here. If you do ask for a room away from the freeway (very noisy) and check...
See more room tips
  • Stayed February 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank KnowingThisKnow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rollagm, General Manager at Baymont Inn & Suites Rolla, responded to this review, March 7, 2013
Thank you for leaving feedback for us to share with staff. Its unfortunate your staff was less then satisfactory. We received no other complaints of no hot water at the time of your stay and we have checked the rooms for any faults and have found none. I apologize you didnt have it in your rooms during your stay.
Your rooms were on our 3rd floor and we do aloow smoking in 8 of the rooms on this floor. This tends to make our hallway have an odor of smoke at times but I assure you that all your rooms were non smoking.
Thank you for bringing these issues to my attention and I will make sure they are addressed right away. Hope the rest of your travel was well and have a wonderful weekend.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Baymont Inn & Suites Rolla

Property: Baymont Inn & Suites Rolla
Address: 1801 Martin Springs Dr, Rolla, MO 65401-2954 (Formerly AmeriHost Inn & Suites)
Phone Number:
Location: United States > Missouri > Rolla
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Rolla
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Baymont Inn & Suites Rolla 2.5*
Number of rooms: 69
Official Description (provided by the hotel):
The Baymont Inn & Suites On The Lake in Rolla, MO is a beautiful hotel located on Historic Route 66! We feature 69 guest rooms from our two luxurious Executive Suites, whirlpool suites, king and double bedded rooms. New plush bedding, in-room microwave, mini-fridge, coffeemaker, iron, ironing board. Gorgeous heated indoor pool and spa, fitness room. Complimentary continental breakfast. Interior corridors, three floors, elevator. Smoking and non-smoking rooms available. Pet friendly. ... more   less 
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Also Known As:
Baymont Inn Rolla
Rolla Baymont Inn

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