Our group visits Rolla once a year and always books 3-4 rooms. In the past we have stayed at the Holiday Inn but decided to try something different this year. We would all regret that very soon.
We stayed for four nights and only had hot water for two of the three mornings we were there! First and foremost hot or even warm water is a basic neccessity for any hotel. Every hotel can have an issue but it is how they handle it that shows if they are good or not. In this case not good. Water was ice cold to shower with and when we all called to complain we were told every morning there were looking into it. When we called back again we were told that the repairmen wouldn't be there until late morning. No showers for us....
Shower kept backing up when we did take showers which meant you had to stand in dirty water for the entire shower. Took hours for it to drain. I told the front desk about it twice and was told it would be fixed when I returned. It wasn't.
Beds were comfortable but pillows were lumpy. As others have mentioned the rooms itself aren't clean, with dirty floors, hair on the bedspread/blankets/towels.
Walls/doors are thin so ask for a room away from the main road (gets quite noisy with the freeway). I am allergic to smoke so we had a non smoking room but the hallways stunk of smoke.
Our entire group couldn't wait to leave. Then when we checked out and told the front desk of all of our issues the guy said "sorry hope you had a good stay". I just told you how bad it was and all you could say was hope you had a good stay? Also wouldn't provide us a statement upon check out so we could see what we paid but were told since we booked on the Baymont website we would have to print it off from there. Weeks later there still is no statement on the there.
- Official Description (provided by the hotel):
- The Baymont Inn & Suites On The Lake in Rolla, MO is a beautiful hotel located on Historic Route 66! We feature 69 guest rooms from our two luxurious Executive Suites, whirlpool suites, king and double bedded rooms. New plush bedding, in-room microwave, mini-fridge, coffeemaker, iron, ironing board. Gorgeous heated indoor pool and spa, fitness room. Complimentary continental breakfast. Interior corridors, three floors, elevator. Smoking and non-smoking rooms available. Pet friendly. ... more less
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- Also Known As:
- Baymont Inn Rolla
- Rolla Baymont Inn