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“very nice stay” 4 of 5 bubbles
Review of Comfort Suites Rolla

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Comfort Suites Rolla
Ranked #5 of 13 Hotels in Rolla
Auburn, New York
Level Contributor
244 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
“very nice stay”
4 of 5 bubbles Reviewed January 19, 2014

I was in Rolla one night for business. This hotel is easy to find, just off Highway 44. It is new and looks clean.My room was comfortable and quiet. I could not hear any highway noise even during the night. The room had small high-efficiency reading lamps on each side of the bed. They served cookies in the evening.
The room also had a quiet running mimi frig and microwave.
Although I didn't have a chance to use them, there was a pool and hot tub.
In the morning they offered bagged breakfast items if needed for quick exits.
All-in-all it was a very nice stay. I hope I get a chance to return.

  • Stayed September 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank dese2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alissa M, General Manager at Comfort Suites Rolla, responded to this review, January 21, 2014
Thank you for the review. We know you have options when coming to Rolla, and we are so happy you choose to stay with us at the Comfort Suites. We look forward to your next stay and thank you again! We love having you here!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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213 reviews from our community

Traveler rating
    128
    57
    13
    8
    7
See reviews for
81
59
10
34
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (53)
Date | Rating
  • English first
  • Any
English first
Rolla, Missouri
Level Contributor
55 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed December 6, 2013

stayed last night and very impressed as soon i got there! the property was well maintained outside. although snow was covering the ground you could tell the trees and plants are beautiful during the summer and fall times. got into the hotel and place looked great. in the evening they had snacks like fresh cookies, cheese cubes and crackers, and lemon water. the swimming area was nice and they had a sauna that helped my aching muscles! the room was not only roomy but very clean and the bed provided me with a great sleep. they provided grab and go bags in the morning for ppl leaving before breakfast starts so that was a nice added touch. thanks for a great stay last night Comfort Suites in Rolla ;)

Room Tip: new comfy bed and pillows. i have stayed at few other hotels in rolla this one is by far the best!
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  • Stayed December 2013, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank jj1342
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alissa M, General Manager at Comfort Suites Rolla, responded to this review, December 9, 2013
Thank you for the review. We know you have options when coming to Rolla, and we are so happy you choose to stay with us at the Comfort Suites. We look forward to your next stay and thank you again! We love having you here!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gold Canyon, Arizona
1 review
2 of 5 bubbles Reviewed November 9, 2013

We have stayed at Comfort Suites before and most are pretty good. This was an exception. Four days after the time change they had not reset their master clock. We got awakened at five am by our six o'clock wake up call. Behind a night table were two condoms. And just to add insult we were billed an extra amount for a security safe. I guess they hope people will not look at their bill and they can rip off an extra dollar. The managers answer was words like "Sorry. We will get the room cleaned"

Room Tip: Get a room away from the highway side.
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  • Stayed November 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Doug147
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alissa M, General Manager at Comfort Suites Rolla, responded to this review, November 11, 2013
Thank you for the review. We know you have options when coming to Rolla, and we are so happy you choose to stay with us at the Comfort Suites. I am very sorry for the inaccuracies with your stay. We have put steps into place to ensure these situations will not happen again. We do hope you will give us another try. We love having you here!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Urbana, Illinois
Level Contributor
86 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 bubbles Reviewed October 23, 2013

We recently stayed one night here. Our room was recently renovated and very nice with an exceptionally comfortable bed. Our room was on the top floor and quiet. The breakfast was good with typical choices of egg, cereal, bagels, and waffles. We will plan to stay here again.

Room Tip: A room on the second floor is usually quieter.
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  • Stayed October 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank NancyM45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alissa M, General Manager at Comfort Suites Rolla, responded to this review, October 24, 2013
Thank you for the review. We know you have options when coming to Rolla, and we are so happy you choose to stay with us at the Comfort Suites. We look forward to your next stay and thank you again! We love having you here!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Springfield, Illinois
Level Contributor
76 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
2 of 5 bubbles Reviewed September 2, 2013

Having just spent a week at a Comfort Inn in Fort Smith, AR, that was spacious, clean, tastefully decorated and extremely comfortable, we were very disappointed to check into this Comfort Suites on our way home and find it so far beneath our prior experience with this chain.

First we were given a room on the 3rd floor that clearly was being worked on by maintenance, as evidenced by the multiple plastic wrappings on the floor and bed, screw laying on nightstand, white stuff all over carpet and rumpled bedding. We were then redirected to a room on the first floor and given keys that did not work. Once we got into the room, the only positive is that it was fairly clean. The room clearly showed the hotel's age both in decor and quality of furnishings. The couch sagged so bad that you could only really sit in the very middle without leaning terribly. The beds and pillows were terribly uncomfortable. There was no TV in the 'suite' area where the couch and table/chairs was located so you had to angle the TV in the bedroom area sideways so that it could be seen from the couch. The bathroom was so small that the door missed opening into the toilet by only about an inch and none of the electrical outlets in the bathroom worked.

On the positive, the front desk clerk was friendly, the hotel offered evening snacks that were good and their breakfast options were sufficient and the food was good.

Although I generally like the Comfort Inn & Suites chain, I would definitely NOT stay at this hotel again. I would go next door and try the Holiday Inn Express!

Room Tip: Stay at a different hotel!
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  • Stayed August 2013, traveled with family
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank tlawrick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alissa M, General Manager at Comfort Suites Rolla, responded to this review, September 3, 2013
Thank you for the review. We know you have options when coming to Rolla, and we are so happy you choose to stay with us at the Comfort Suites. Our hotel has been in the middle of renovations and I am very sorry you were given a room showing that work going on. Very soon, we will be switching out our bedding and pillows, have new desk chairs and some new sofas. I do hope you will consider giving us another try and thank you again. We love having you here!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed August 17, 2013

I was amazed by the wonderful customer service my family received at this hotel. Brett was very welcoming and knowledgeable while checking in. Our room was very clean and spacious. The breakfast was tasty and had several options to choose from. I would definitely stay here again and recommend it to all who are planning a trip to Rolla Missouri.

  • Stayed August 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Smanda13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alissa M, General Manager at Comfort Suites Rolla, responded to this review, August 18, 2013
Thank you for the review. We know you have options when coming to Rolla, and we are so happy you choose to stay with us at the Comfort Suites. Brett is a great addition to our team and excells in customer service. We look forward to your next stay and thank you again! We love having you here!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Virginia
Level Contributor
30 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 bubbles Reviewed August 13, 2013

PROS:
--Room on the 3rd floor was quiet and clean
--Beyond just a "microwave & refrigerator" there is also countertop/cabinet and a kitchen sink
--Flat screen TV, good a/c, comfortable bed
--Good shower with adjustable Waterpik shower head that actually adjusted
--Hot decaf and a few leftover breakfast "snacks" available adjacent to lobby at evening check in
--No wifi problems
--Nice outdoor seating area with water feature off of breakfast room
--Seemed like a good selection of breakfast items, although there were no gluten-free cereals and no grits
--Piping hot coffee at breakfast
--Pleasant view of undeveloped land beyond the motel out my window
--Somebody was thinking! Ice machine and vending machines are in the same "nook" as the elevator, so all the noise-makers are in one place instead of up and down the hall. AND they installed a shield over the wall a/c vents in the room so the air doesn't go up the draperies instead of into the room.
CONS:
--The young man at check in could be replaced by a kiosk. Although he did deliver the required service and information, he clearly had no personal interest in genuinely welcoming a traveler who was exhausted from a long day of driving that had chosen to spend hard-earned dollars at this motel. He rattled off his script, got distracted looking at other people in the lobby, never made eye contact. Pretty irritating - a kiosk would have been less so.
--Bathroom was small with very little clearance between door and toilet.
--Bathroom sink drained very slowly (reported at desk on departure)
--Half-size pillows on bed - would prefer full size.
--TV blasting at high volume in breakfast room. Who needs that before coffee??
--Strong smells in hallway and room. I don't know if they just remodeled or something, but the hallway on the third floor smelled like industrial glue. And the room smelled strongly of scented something - cleaning products, air "freshener"? I don't know. But for someone like myself who has allergies to much of that scented stuff, it was most unpleasant and caused an intense headache. It's always nice when someone understands what "allergy-free" means when you request it, but that wasn't my experience here.

Overall a decent experience, but I felt it was a bit overpriced for the quality of the property and the lack of hospitality. Might stay again if I got a better rate.

  • Stayed August 2013, traveled solo
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank roadripper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alissa M, General Manager at Comfort Suites Rolla, responded to this review, August 16, 2013
Thank you for the review. We know you have options when coming to Rolla, and we are so happy you choose to stay with us at the Comfort Suites. With that said, I am very sorry you experienced what you did with my guest services agent. We do have new team members, and although I appreciate he was knowledgeable, I apologize for the disconnect. We strive to do our best when it comes to making our guests feel welcome. I do hope you will consider giving us another try and thank you again! We love having you here!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Suites Rolla

Property: Comfort Suites Rolla
Address: 1650 Old Wire Outer Rd, Rolla, MO 65401
Phone Number:
Location: United States > Missouri > Rolla
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Rolla
#3 Business Hotel in Rolla
#4 Family Hotel in Rolla
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Comfort Suites Rolla 2.5*
Number of rooms: 73
Official Description (provided by the hotel):
The Comfort Suites hotel is ideally located off I-44 at Exit 184. It is centrally located between St Louis, Jefferson City, and Springfield Missouri. Our newly updated hotel is close to a variety of local points of interest, including Missouri University of Science and Technology, Mark Twain National Forest, St. James Winery, Maramec Spring Park and Fort Leonard Wood military base. Guests of the Rolla, Missouri hotel will appreciate additional amenities and features like:- Indoor Salt Water Heated Pool - Conference Center & Meeting Space - Fitness Center - Business Center - and Marketplace near the Lobby. Every room features a separate sitting area (with a sofa sleeper or lounge chair and ottomans), a wet bar with a microwave and refrigerator, and a desk with ergonomic seating. Everything you need to get Rested, get Set, and get Going! ... more   less 
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Also Known As:
Comfort Hotel Rolla
Rolla Comfort Suites

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