We stayed here the night before the graduation for MST. I booked my reservation months in advanced and had 3 rooms for Friday night and 2 rooms for Saturday all with double beds. I called the hotel directly and did the booking.
First off, when we arrived about 3:30pm, they put us into kings beds. Some of us had to sleep on the sofa bed. That mattress is so terrible, you can't sleep. We even tried putting it on the floor, no help. The king bed was good. They tried to get us into at least one double bed room but couldn't. So they were going to have us pack up and check out then re-check in later that afternoon. Was not happy with the arrangement but we had no other choice.
When we walked into the rooms, it had a very strong paint odor. One room was so bad it was making you dizzy. They said they just painted the rooms a week ago. I can't imagine anyone sleeping in these rooms. They did get our grandparents moved to a room that wasn't painted recently and the rest of us sleep in paint smelling rooms. I have no issue with them keeping the rooms looking clean and nicely painted but they need to use paint that has no or little odor in this type of business even if that paint cost more. The rooms were clean and moving one room was very helpful.
In the morning it got worse. There was absolutely no hot water. The water was as cold as it gets without ice. I couldn't shave nor barely take a shower. Most of us didn't even take a shower and just dressed in our suit and ties and dresses being dirty. It was a joke being talked about amongst other guest in the dining room, everyone was complaining. I understand that the hotel was full and because of that, that all the hot water could be gone. But this is a hotel, they need to design their hot water supply for a full hotel. If my own house kept running out of hot water, I would purchase a bigger water heater. On top of that our sink wouldn't drain or finally drained very slowly.
Breakfast was average for this type of hotel. It had the common items including biscuits and gravy, eggs and sausage. They didn't have enough staff to keep things stocked though. Out of some coffee, eggs and sausage and the biscuits were hard (put enough pre-made gravy on them, they did finally soften up).
We reported all of this to the front desk. They did discount the rooms a little bit more but I wouldn't of gone through this experience if it was free. I would gladly rather paid more than what we went through. They said it was all due to the hotel being full. The manager wasn't even there on one of their busiest days and she knew that in advanced. We ended up cancelling the two rooms for the following day.
I had another bad experience at a comfort suites so apparently they might not have good management overall and poor construction design for full capacity This will probably be my last stay in a comfort suites.
- Official Description (provided by the hotel):
- The Comfort Suites hotel is ideally located off I-44 at Exit 184. It is centrally located between St Louis, Jefferson City, and Springfield Missouri. Our newly updated hotel is close to a variety of local points of interest, including Missouri University of Science and Technology, Mark Twain National Forest, St. James Winery, Maramec Spring Park and Fort Leonard Wood military base. Guests of the Rolla, Missouri hotel will appreciate additional amenities and features like:- Indoor Salt Water Heated Pool - Conference Center & Meeting Space - Fitness Center - Business Center - and Marketplace near the Lobby. Every room features a separate sitting area (with a sofa sleeper or lounge chair and ottomans), a wet bar with a microwave and refrigerator, and a desk with ergonomic seating. Everything you need to get Rested, get Set, and get Going! ... more less
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- Also Known As:
- Comfort Hotel Rolla
- Rolla Comfort Suites