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“Pitiful”

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Argosy Casino Hotel & Spa Kansas City
Ranked #1 of 3 Hotels in Riverside
Fort Smith, Arkansas
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Pitiful”
Reviewed November 24, 2013

This hotel has a casino attached to it. I've played at the casino before but the hotel is lacking. I stayed here just before Thanksgiving in 2013. My room smelled like ammonia. It was nasty. The hotel staff was rude, the restaurants were overpriced, and every amenity had an extra charge with it. Hotel management seemed that they did everything they could possibly do to stop customer loyalty, such as charging for drinks in the casino and then when you leave the casino and immediately try to return with the drink that you just purchased, you were not permitted to bring the drink back in. I do not recommend this hotel or casino to anyone and I will not return. Not only are the rooms here expensive but they charge for every single amenity. If I could give this hotel a zero rating, I would do so!

Room Tip: Find Another Place to Stay
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  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Chipster58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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311 reviews from our community

Traveler rating
    122
    98
    40
    22
    29
See reviews for
53
135
16
68
Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (66)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Any
English first
Kansas City, Kansas
Level Contributor
53 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed November 9, 2013 via mobile

Upon arrival the smell if tobacco smoke was awful. The ventilation was poor. The customer service desk had moved and it took forever to find it. It was my husbands birthday and unfortunately this casino does nothing special for birthdays. Very disappointing . The buffet was average at best and over priced.

Stayed November 2013, traveled as a couple
Helpful?
2 Thank Alissa G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lakeland, Florida
Level Contributor
56 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed November 6, 2013

Some friends and I went to Kansas City for a Chief's game and decided to stay here. It's really nice and I had a lot of fun at the casino. The dealers and staff were very friendly and I never felt dirty or out of place. It does smell smokey, but that's what happens when you stay i a hotel that permits smoking. I would definitely stay here again.

  • Stayed September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ogarthegreat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hollister, Missouri
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed November 6, 2013 via mobile

Check in was simple and check in staff was efficient. But that's where it all went down hill.
This hotel offers a beautiful room, and incredible shower. The bedding was soft, but never completely tucked in, so we could always see the mattress.
The bed was very hard, and I had a lot of pain every morning. My husband and I stayed for 3 nights and both feel best up and exhausted!
Wifi is not free, in fact its quite expensive.
Being that I personally work within the hotel industry may make me more critical, however I know how things should be.

When a guest requests extra coffee with a note and a tip, give them the coffee! She took the tip attached to the note but ignored the request.

I won't be back to stay here, and would discourage my friends from staying here.

Stayed November 2013, traveled with family
Helpful?
1 Thank CindyC3046
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gladstone, MO
Level Contributor
54 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed October 20, 2013

We stayed for our honeymoon. We arrived late and had a long walk to the front desk. My wife had to walk in her wedding dress. The room was very nice and have no complaints. We didn't stay long, we left as soon as we woke up in the morning.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Helpful?
Thank David S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cave Creek, Arizona
Level Contributor
44 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed October 19, 2013

I'm not a gambler so I don't stay at that many casinos. I was in Kansas City on business and we were having meetings at the hotel, so that is where most of us stayed. We paid the same rate that we've paid staying at hotels right in downtown Kansas City, but the rooms were ten times nicer. Large bathrooms, walk-in showers, separate toilet rooms. Very nice lobby and several onsite restaurants were an added perk. The only thing holding me back from a 5 star review is they allowed smoking in the restaurants and didn't seem to even try to segregate smokers from non-smokers.

Room Tip: South rooms give you a view of the river and downtown.
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  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Monty E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
Reviewed October 10, 2013 via mobile

Very large and luxury rooms. Super wide and nice bathroom. 4 restaurants, the best thing is the buffet, everyday. I just tried today the Lobster buffet, 4 lobster tails and other excellent meal choices on Thursday for $30USD !!!! All days like 20 dessert choices,,, outstanding. I really loved it. I will try to come with my family in the future.

Stayed October 2013, traveled on business
Helpful?
Thank Sergio T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Argosy Casino Hotel & Spa Kansas City

Property: Argosy Casino Hotel & Spa Kansas City
Address: 777 NW Argosy Pkwy, Riverside, MO 64150-1512
Location: United States > Missouri > Riverside
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Riverside
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Argosy Casino Hotel & Spa Kansas City 4*
Number of rooms: 258
Official Description (provided by the hotel):
Argosy Casino Hotel & Spa features a gaming floor that rivals all the fun and excitement of Las Vegas, an award winning hotel offering the most luxurious amenities in the city, an indulgently rejuvenating spa, and five exceptional dining choices. Whether your appetite is for a Certified Angus Beef steak at The Journey, a choice of 99 Crafts & Drafts at 99 Hops House or an action packed table game on the Casino floor, we've got the winning combination ready for you. ... more   less 
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Also Known As:
Argosy Hotel Riverside
Argosy Hotel Kansas City

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