We traveled to Wilderness Club with our two young children, my parents and my aunt and uncle for a 6 day, 5 night stay using my in-laws timeshare points. We had a 2 bedroom unit (which is a studio connected to a 1 bedroom condo) and a 1 bedroom unit to accomodate the 3 families. I had requested when making the reservation that they place us next to each other, this didn't happen, we were inthe same building but on opposite ends of the building and on different floors (Level 2 & level 3). The grounds are amazing, we took the scenic entry when we came in instead of following the signs which pointed us to Wilderness Club as we wantes to check out the grounds. Everything is well cared for and immaculate! Upon check-in at 3:45 PM we were told one of the units was not ready as of yet so we had to wait until 4:00 PM to go into that unit so we took the kids and played on the playgorund for a little while. There was no pressure at all at any time of our stay to go through a sales presentation. Even when we were directed to the parking pass desk to get the parking passes they did not even mention it. They asked if we were visiting for an occasion and we told them we were just on Spring vacation but it was my husband's birthday, later that day they sent up balloons and a nice mug with some chocolates and hot chocolate as a Birthday gift from the staff, which had all signed the card. Nice! We we got to our units we were plesanctly surprised at the space and how clean everything was (except the kitchen in the studio needed to be dusted as there was quite a bit of dust on the cabinets). The washer and dryer was nice and the kitchen was well stocked with tableware and serveware. We were in 2900 building on the second floor and had a very nice view of the lake. My aunt and uncle stayed on the 3rd floor and didn't have a view of the lake but a view of the building in front of ours. The outdoor kiddie pool was great and seemed to be heated appropriately for the 65 degree weather, however, the adult pool at this location was not warm at all and was said to be "heated". Pool towels are provided which was nice. We never heard any noise while staying it was super quiet! We attempted to get a shuttle to go down the playground on the second evening of our stay but a shuttle never camae to pick us up so we decided to walk as we had already waited about 20 minutes with no signs of one. We had a nice walk down to the playground but we attempted to catch a shuttle to go back as it was up hill. A Wilderness shuttle was dropping some people off at Brushey Creek Clubhouse so my husband rana nd attempted to stop the shuttle so we could get a lift back to our room, he was waving his arms and came about 1 foot away from the shuttle but the driver would not stop. We went on our way as it was starting to get dark and several shuttles past us on our uphill walk along the road to get back the the unit and even waving our arms and motioning for them to stop did not get the near empty shuttles to stop for a pregnant woman, two very young children and my husband walking uphill at dusk. We were very disgusted with this. They just completely ignored us as if we were not even there! We did call for a shuttle the next evening to take us to Brushey Creek Clubhouse to the indoor pool and it came very quickly but would not wait for my aunt and uncle to get down to the shuttle from the 3 rd floor. He said. "Slow pokes get left behind!" and drove off so they had to call for another shuttle to come get them. We took a shuttle in the AM of our 4th day to Truman House to get breakfast and the shuttle driver was so very pleasant! Nothing like the evening drivers we encountered. Truman house is awesome and we had meals there 3 times during our stay, they have great soup bowls and very reasonable prices! On our fourth day we arrived back at our room to find that there was no running water so we called th front and they told us they were working on it-rudely. About an hour later I was in the kitchen and heard running water coming out of the closet with the washer and dryer so I opened the door but found no water. So I went into the master bedroom bathroom and there was water puring out of the ceiling above the toilet and when I opened the furnace room closet there was more water pouring from the ceiling. We called the front desk immediately and someone arrived in less than 5 minutes. They checked it out and went upstairs to see where the water was coming from. Apparently someone left the bath tub plugged and running on the third floor and it had overflowed and was causing this issue. We took all the towels we had to help clean up the mess and catch some of the water. It started to come through the ceiling in the master bath by the jacuzzi tub and then in the master bedroom. We had towels all over the place as water just kept dripping from the ceiling. The maintence man said the front desk would be contacting us about our options to move to another unit as they were going to have water coming through this unit for awhile. By the time we left this unit waste had started to drip in the living room. About an hour later the desk called to see if we would like to move. YES! They wanted us to move to unit 2700 but only had one unit available and we wanted our entire family to at least be in the same building. So a half an hour later they called back and asked us to move to building 2400 with a 2 bedroom unit on level 3 and a 1 bedroom on level 4. So my husband and I with our 2 small children had to move all of our stuff, including my parents (as they were at a show) belongings to the other unit and then when my aunt and uncle arrived we had to move all of their things from their unit also. We spent over 5 hours cleaning up water and moving our belongings and nobody once apologized or offered us any compensation, such as a gift certificate, for our troubles and all of our wasted time. We left 2 days later and when we checked out they charged us the $5/day incidental fee on 3 units instead of 2 units as they still had us checked into the water-filled unit. I even explained to the man at check out about our "room change" so he would know what had happened but he still charged us for the 3 units knowing this info and again, no apology for the trouble we went through. I called back two days later when we arrived home and the woman that answered the phone told me we were charged for 3 units as we were checked into 3 units. I, again, explained everything and she still wasn't getting it so she transfered me to someone else who looked into the overcharge and he credited us back for the extra amount, again no apology. Even though we had some major issues we would return if we were in the area again as this is a beautiful place and nothing in the area even comes close to Wilderness clubs accommodations. We just hope next time would will get better service.
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- Also Known As:
- Big Cedar Wilderness Club Hotel Ridgedale
- Big Cedar Wilderness Hotel
- Big Cedar Wilderness Ridgedale
- Big Cedar Wilderness Club Ridgedale