We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Attitude plus Lies - Great Combo”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Residence Inn St. Louis Galleria
Delaware
Level 3 Contributor
15 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Attitude plus Lies - Great Combo”
Reviewed October 10, 2009

I've stayed here before and it was ok, but the front desk ladies reek of attitude. On this trip, at about 10:00 pm at night I noticed that my floor was soaking wet. Obviously a pipe had burst somewhere. I called the front desk for them to move me to another room. Their response "we are full and have no rooms available." I said ok, get me a room at another property. Their response, "I'll have to call the head of maintenance." After waiting an hour the front desk calls and says he can't make it tonight. So they will have to move me to another room and someone will help me move. WHAT?????? After waiting an hour for "someone" to help me move, I marched to the front desk and read the riot act. Their response? Here is the key to the other room.

After getting back home, I spoke with everyone I could reach up the chain and let them know in no uncertain terms how I felt. I wound up with no charge plus points, but I'll never go back to a place where the default answer to any problem is to LIE

  • Stayed September 2008, traveled solo
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Don-in-Delaware
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

235 reviews from our community

Traveler rating
    70
    87
    34
    26
    18
See reviews for
86
44
15
58
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (46)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
Iowa City
Level 6 Contributor
152 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
Reviewed October 3, 2009

Had a conference downtown Saint Louis and decided to stay here instead of downtown. The hotel was a great deal, and offered free parking, free high speed internet and free breakfast (standard), which is something you do not get downtown. One of the perks was having it so close to the metro. I could walk to the train in less than five minutes, and the train took me to any number of the downtown locations someone would visit, including the convention hall I was attending.
The staff was friendly and helpful. There is a mall across the street (looked nice though I didn't go), and some shopping. There are some decent restaurants pretty close by too (walking distance), and some more within a couple miles of the hotel.
I would stay there again if I had the chance.

  • Stayed September 2009, traveled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ICNiT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
White Lake, Michigan
Level 6 Contributor
161 reviews
157 hotel reviews
common_n_hotel_reviews_1bd8 134 helpful votes
Reviewed September 15, 2009

Stayed here with my girlfriend for one night in July while visiting my sister in St. Louis. Only stayed one night, got it for $45 plus tax bid on Priceline.com.

This Residence Inn is laid out more like an apartment complex - there are no interior corridors or anything like that, its like apartment style buildings with four units on each floor. There are volleyball/tennis/basketball courts around them as well. The area is near a lot of mall and restaurant action but is set behind all of that so its pretty quiet. Parking was a little inconvenient for where our room was related to where we parked our car but that wasn't too big of a deal. The room was quite spacious and the bed was comfortable.

My biggest complaint was the breakfast area was way too overcrowded - we had to wait in line to get a table and the families with lots of small children were ravaging the food quicker than the breakfast attendant could put it out there. The breakfast was very good, however, not up to the level of say a Hampton Inn but close to that. Eggs, sausage, the works. Housekeeping was very aggressive in trying to get us to vacate our room on Sunday morning - check out time was 12 Noon but at 10 they started pestering us every 20-30 mins which also got to be annoying.

I wouldn't mind staying here again but by no means would I go out of my way to try to stay here. But for my first experience at a Residence Inn I wouldn't hesitate to stay at one again, since I know that most have interior corridors and are much newer than this one.

  • Stayed July 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank fjnovak1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, IL
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed September 5, 2009

I thought this Residence Inn was a great value (low Priceline rate) conisdering the good location, close to lot's of fun activities / restaurants / shopping and major roads.

The unit was clean, had free internet (wired not wireless) and appeared to be modern in decor. Typical for Residence Inn's there was lots of room.

The hotel had a nice, small workout room with new machines and a good size pool. The breakfast was very nice, a good selection of hot food including eggs, sausage, waffles and oatmeal.

The location was this properties biggest asset, walking distance to the Saint Louis Galleria Mall which has several good restaurants including a Cheesecake Factory and another small shopping center with a PF Changs and Magianos. The Metro train stop (Richmond Heights) is one block away and the entrance to 1-70 is also one block.

If I was in this area and could get Priceline rate again, I would stay at this hotel.

  • Stayed August 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TrentinChicago
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kansas City, MO
1 review
Reviewed August 4, 2009

I do not recommend this hotel, and I hope that priceline.com does not have this represent their 3 star rating hotel selection moving forward. The hotel is a motel. The rooms are very old, and the beds are very uncomfortable. The rooms are outdated and we had someone else’s hair in the sink. We came back to the hotel after dinner and there was a security guard walking around...trust me they needed a couple more. Please think twice before staying at this hotel. If you are looking for a place to stay that reminds you of the backwoods of Alabama with a city feeling then this is your place.

  • Stayed August 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tlinde
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Richmond Heights hotels

Oklahoma
Level 3 Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed April 9, 2009

Shared the unit with friends, It had an upstairs loft, and the downstairs had a murphy bed, the mattress was very uncomfortable as was the furniture, all seem to be just worn out. The unit was clean & the staff was excellent, the grounds were well kept. It is in easy walking distance to the city transit system. The area is a very nice part of St.Louis. Close to great shopping.

  • Stayed April 2009, traveled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank magicsmom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Antonio, Texas
Level 6 Contributor
96 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed April 3, 2009

Stayed here with my husband and step-daughter for vacation. The room was VERY much in need of updating. Our room was quite run-down with old carpet (I wore flipflops when walking on it) and outdated furniture and furnishings. There was lots of room, but NO privacy at all unless you went into the little room with the shower and toilet. This wasn't convenient at all. The people staying above us had a dog that kept jumping on and off of the bed, and we could hear every step they took on the floor. Our room was also very close to the highway and traffic noise was loud.

The two positives I can think of are the location right next to the Galleria mall, and the free hot breakfast buffet. The buffet is a good exercise in patience when the hotel is busy - like it was when we were there.

We won't be staying here again unless I learn that they've done a major renovation. Too many other nice places to stay in this area for the price.

  • Stayed March 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank EvieDTX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Richmond Heights
0.3 mi away
Homewood Suites St. Louis - Galleria
Homewood Suites St. Louis - Gall...
#1 of 2 in Richmond Heights
738 reviews
0.4 mi away
Drury Inn & Suites St. Louis Brentwood
0.8 mi away
SpringHill Suites St. Louis Brentwood
Show Prices
Show Prices
Show Prices
1.5 mi away
Hampton Inn and Suites Clayton / St Louis - Galleria Area
1.1 mi away
Clayton Plaza Hotel
Clayton Plaza Hotel
#3 of 5 in Clayton
958 reviews
3.4 mi away
Hampton Inn & Suites St. Louis at Forest Park
Show Prices
Show Prices
Show Prices

Been to Residence Inn St. Louis Galleria? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Residence Inn St. Louis Galleria

Property: Residence Inn St. Louis Galleria
Address: 8011 Galleria Pkwy, Richmond Heights, Saint Louis, MO 63117-1311
Phone Number:
Location: United States > Missouri > Saint Louis > Richmond Heights
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 2 Hotels in Richmond Heights
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn St. Louis Galleria 3*
Number of rooms: 152
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Expedia, Marriott, Travelocity, TripOnline SA, Hotwire, Cancelon, HotelQuickly and Evoline ltd so you can book your Residence Inn St. Louis Galleria reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Residence Inn St. Louis Galleria Hotel Richmond Heights
Residence Inn Saint Louis
Saint Louis Residence Inn
Residence Inn St. Louis Galleria Saint Louis, MO - Richmond Heights

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing