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Residence Inn St. Louis Galleria
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Reviews (250)
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All reviewsgalleria mallfull kitchenlonger termloft bedroomconvenient locationmain buildingeasy accessoutdoor pooloatmealfloor roomsitting areaminute driveupon checktwo blocksfree internetup to datecity museum
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116 - 121 of 250 reviews
Reviewed June 23, 2014 via mobile

Disappointing
Smelly rooms
Small room
Noisy
Rude Managenent
The guest services manager Tamara is so so rude. This hotel needs to think of good customer service
Will never recommend and never stay again

  • Stayed: June 2014
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2  Thank kabir M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RI_Marriott_GM, General Manager at Residence Inn St. Louis Galleria, responded to this reviewResponded July 17, 2014

Hello Mr. Kabir,

We are very sorry that you did not enjoy your stay. Please contact me at the hotel at your convenience so we can discuss further. Thank you again for staying with Marriott.


Sincerely,

Adam P.
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 17, 2014

One of the older style RI's which means pods of rooms in a two story chalet style. Upstairs are better than down. Very clean and upkeep is good.There's a train stop in walking distance which makes for an excellent location when attending Cardinals games or heading downtown for work. This location has a particularly good breakfast-they never seemed to run out of anything at a very busy breakfast. Short drive or long walk to grocery. Large shopping mall across the street. There are plenty of dining options near. Internet speed could use a boost- even the enhanced was slow. Removed a star for that reason only. Normally, a good value- this trip was kind of pricey, even after planning weeks ahead. Overall, a nice stay and I would return.

Room Tip: Eastern buildings further from gatehouse are more quite. West buildings are undesirable due to expressway noise. Select upstairs if possible.
  • Stayed: June 2014, traveled with family
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2  Thank Richard B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RI_Marriott_GM, General Manager at Residence Inn St. Louis Galleria, responded to this reviewResponded June 18, 2014

Thank you for taking the time to review our hotel. We are thrilled that you enjoyed the breakfast and the location, and you found the room very clean. We hope to see you again soon.


Sincerely,
Adam Plous
General Manager

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Reviewed June 16, 2014

Just a note to say how pleasant and responsive front desk man Adam is! I stayed at this hotel a week ago and needed to amend a future reservation. I called the hotel requesting to modify my upcoming reservation. Adam was so pleasant over the phone and was able to handle my change efficiently and enthusiastically. He went out of his way to help me. Although not in the centre of the city. the location of this hotel can't be beat as far as restaurants and shopping.

  • Stayed: June 2014, traveled solo
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1  Thank TravelwFlair
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RI_Marriott_GM, General Manager at Residence Inn St. Louis Galleria, responded to this reviewResponded June 18, 2014

Thank you for taking the time to review our hotel. We are thrilled that you were very happy with your service and we can't wait to see you again soon.




Sincerely,
Adam Plous
General Manager

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Reviewed June 7, 2014

Stayed here on a three day trip with my fiance to visit some local attractions in St. Louis. It is conveniently close to he galleria mall, practically walking distance if you like to walk (4 blocks). The swimming pool is outdoors and is very small but the three times I was down there only once was there someone else or a family of four. The other times I was by myself with peace and quiet. The hotel is right off the parkway but there was no traffic noise or anything to disrupt our peaceful stay. Overall loved the location it was about a 20 minute drive to the arch but easy to navigate...traffic is what made it slow. The hotel staff were very friendly and answered all my questions and requests. My favorite part of our stay was the bed. One of the most comfortable beds I have slept in at a hotel. We will be staying here again!

  • Stayed: June 2014
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1  Thank Adjohns
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RI_Marriott_GM, General Manager at Residence Inn St. Louis Galleria, responded to this reviewResponded June 9, 2014

Thank you for taking the time to revew our hotel. We are thrilled that you loved the location, the staff, and the bed. We hope to see you next time you are in St Louis!


Sincerely,
Adam Plous
General Manager

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Reviewed April 29, 2014

I spend a lot of time on the road and stay in hotels for months at a time.

The Residence Inn Galleria has a convenient location for people from out of town. It is close to the metro which takes you to and from the main attractions of the city as well as the airport. Close to a few main highways (170 & 64). Close to every store known to man, more than enough resturaunts and a mall.

They also offer a snack (or meal), that changes daily, Mon-Wed evenings for a few hours. It's just something nice if you don't feel like going out but want a burger and beer or tacos and soda.

The staff is always helpful and is always available to help, even if you just need milk at 11pm.

They offer some food and drinks for purchase. The selection isn't huge but it has the basics. Price is a little above average but not crazy.

The rooms are a little dated looking but clean and good size.

Overall, a convenient safe place to stay with friendly staff.

Room Tip: 2nd floor means no one walking above you but does mean stairs. They have site maps at the check-in desk so pick a spot close to where you want to park. They offer free food a lot so stay close to the lobby, if possible. The pools has a sitting area with a grill and fire pit so again stay close to the lobby, if possible.
  • Stayed: April 2014, traveled on business
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1  Thank muer7osunavez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RI_Marriott_GM, General Manager at Residence Inn St. Louis Galleria, responded to this reviewResponded June 1, 2014

Thank you so much for taking the time to review our hotel. We are thrilled that you enjoyed your stay and hope to see you again in the future!


Sincerely,

Adam Plous
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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