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Super 8 Richmond
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Reviews (249)
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All reviewsseveral restaurants within walking distanceyogurtenjoyed my staydesk persondecent place to stayroom was cleanwill stay there againwould recommend this hotel to anyonethe staff was friendly and helpfulchecking outeasy accessone night staythe breakfast areamotelwalmarthomecominglobby
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206 - 211 of 249 reviews
Reviewed June 23, 2013

The room was a non-smoking room. There was cigarette burns on the carpet between the beds. The bath tub had a burn mark on the edge of the tube.
The room smelled of smoke. Perhaps a deodorizer would have helped.

  • Stayed: June 2013, traveled with family
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Review collected in partnership with Super 8
Thank John F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RichmondSuper8, Manager at Super 8 Richmond, responded to this reviewResponded July 6, 2013

When there is an unpleasant odor, we encourage you to let us know. This room is a room we converted from smoking to non-smoking in an effort to become a more non-smoking environment. We replaced many items in the room but haven't replaced the carpet or tub. We are aware that the carpet needs to be replaced but it is a huge endeavor for us to undertake at the moment. Thank you for your review, we appreciate it!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 21, 2013

My son graduated from Wentworth Academy which is located in Lexington, MO. The closest motel to the school is this motel. The staff were super friendly even after my multiple rebooking for the entire family.

The rooms were clean, super affordable and offered a cold continental breakfast. The maids were very hospitable and met our needs quickly.

After the graduation and we were all checked out, they even let us use their dining area as a mini reception area for all of my family to gather and have a light lunch.

If you are needing a place to stay for Wentworth's graduation book your room early. It was waiting list only for many wayward travelers. I would highly recommend this motel for a graduation stay. It does not have a pool but that wasn't a concern for our needs. The motel is under a 10 minute drive to the campus!

Room Tip: Book early and if you have people who have trouble with stairs ask for a room on the main floor. It will get tiresome for them to wall to and from elevator and to lobby.
  • Stayed: May 2013, traveled with family
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Thank Janet C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RichmondSuper8, Manager at Super 8 Richmond, responded to this reviewResponded July 6, 2013

Thank you for the very nice review. We appreciate your recommendation and yes please book early for events going on in our area. We are delighted you were happy with your stay and hope to see you again.

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Reviewed June 10, 2013

  • Stayed: June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Howard Johnson
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
RichmondSuper8, Manager at Super 8 Richmond, responded to this reviewResponded July 6, 2013

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed May 29, 2013

  • Stayed: May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Super 8
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
RichmondSuper8, Desk Clerk/Housekeeper at Super 8 Richmond, responded to this reviewResponded May 31, 2013

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed May 22, 2013

My fiancé and I made reservations and stayed here for one week. At the end of the week, we paid $1000.00 cash for our stay and a little extra to stay a few more nights. The lady working that night recorded this in their little notebook...The following morning they charged our credit card nearly $700. When we went to the front desk to inquire, we were told no such charge was made and it was a mistake on our banks end. Since we had proof that this charge was made on the card, we requested credit to our room and to stay a few more nights. When we went back to check in, the lady at the front desk said there was no credit and made my fiancé pay cash for the nights stay. We were told to speak to the owner...the past 3 days when we had arranged to speak to the owner the owner is suddenly sick. Today they have now changed their story. There is no record of the $1000 cash, there was the charge on the credit card because we didn't pay, there's no notebook of notes. I told the lady (the same lady who had seen the note of $1000 paid cash in that notebook) that there was a notebook I've seen them writing notes in everyday about payments and reservations and such. She then admitted that yes there is a notebook, but there are no notes in it. then she said there are notes in it, but they don't say anything about our stay or any payments we've made. She said she could do nothing and I would have to go back again tomorrow evening when the owner would be in....We'll see if the owner is there to talk to tomorrow, but I'm starting to think the owner will never be "in" to speak to us and that they just took our money.

Room Tip: If you want a good room without spending thousands of dollars, don't stay here
  • Stayed: May 2013, traveled as a couple
    • Value
    • Service
Thank KristinK22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RichmondSuper8, Owner at Super 8 Richmond, responded to this reviewResponded May 31, 2013

We regret the confusion that might have been caused by the notes in the book and are sorry to hear you are unhappy. The credit card was charged for the six nights and the information was taken out of the system so it would not authorize for the amount again. We have on record the amount of cash paid and the cash combined with the credit card charge was the total for your stay. I am sorry for the inconvience while trying to get ahold of me, I was sick the week of your inquiry. If you have any more questions or concerns, feel free to give me (Ellen- Owner/General Manager) a call at the hotel during the day.

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