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“They steal your money”
Review of Super 8 Richmond

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Super 8 Richmond
Ranked #1 of 2 Hotels in Richmond
Reviewed May 22, 2013

My fiancé and I made reservations and stayed here for one week. At the end of the week, we paid $1000.00 cash for our stay and a little extra to stay a few more nights. The lady working that night recorded this in their little notebook...The following morning they charged our credit card nearly $700. When we went to the front desk to inquire, we were told no such charge was made and it was a mistake on our banks end. Since we had proof that this charge was made on the card, we requested credit to our room and to stay a few more nights. When we went back to check in, the lady at the front desk said there was no credit and made my fiancé pay cash for the nights stay. We were told to speak to the owner...the past 3 days when we had arranged to speak to the owner the owner is suddenly sick. Today they have now changed their story. There is no record of the $1000 cash, there was the charge on the credit card because we didn't pay, there's no notebook of notes. I told the lady (the same lady who had seen the note of $1000 paid cash in that notebook) that there was a notebook I've seen them writing notes in everyday about payments and reservations and such. She then admitted that yes there is a notebook, but there are no notes in it. then she said there are notes in it, but they don't say anything about our stay or any payments we've made. She said she could do nothing and I would have to go back again tomorrow evening when the owner would be in....We'll see if the owner is there to talk to tomorrow, but I'm starting to think the owner will never be "in" to speak to us and that they just took our money.

Room Tip: If you want a good room without spending thousands of dollars, don't stay here
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  • Stayed: May 2013, traveled as a couple
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Thank KristinK22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RichmondSuper8, Owner at Super 8 Richmond, responded to this reviewResponded May 31, 2013

We regret the confusion that might have been caused by the notes in the book and are sorry to hear you are unhappy. The credit card was charged for the six nights and the information was taken out of the system so it would not authorize for the amount again. We have on record the amount of cash paid and the cash combined with the credit card charge was the total for your stay. I am sorry for the inconvience while trying to get ahold of me, I was sick the week of your inquiry. If you have any more questions or concerns, feel free to give me (Ellen- Owner/General Manager) a call at the hotel during the day.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviews (239)
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201 - 207 of 239 reviews

Reviewed May 22, 2013

  • Stayed: May 2013, traveled with family
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Review collected in partnership with Super 8
Thank Shannon L
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
RichmondSuper8, Desk Clerk/Housekeeper at Super 8 Richmond, responded to this reviewResponded May 31, 2013

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed May 1, 2013

  • Stayed: March 2013, traveled as a couple
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Review collected in partnership with Super 8
Thank sarahjane85
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
RichmondSuper8, Desk Clerk/Housekeeper at Super 8 Richmond, responded to this reviewResponded May 14, 2013

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed April 17, 2013

  • Stayed: April 2013, traveled with family
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Review collected in partnership with Super 8
Thank Brad D
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
RichmondSuper8, Desk Clerk/Housekeeper at Super 8 Richmond, responded to this reviewResponded April 19, 2013

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed April 15, 2013

  • Stayed: April 2013, traveled with friends
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Review collected in partnership with Super 8
Thank Rosa S
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
RichmondSuper8, Desk Clerk/Housekeeper at Super 8 Richmond, responded to this reviewResponded April 19, 2013

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed April 5, 2013

  • Stayed: March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with Super 8
Thank Steve L
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
RichmondSuper8, Desk Clerk/Housekeeper at Super 8 Richmond, responded to this reviewResponded April 19, 2013

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed March 25, 2013

  • Stayed: March 2013, traveled on business
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    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Super 8
Thank Dale R
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
RichmondSuper8, Desk Clerk/Houskeeper at Super 8 Richmond, responded to this reviewResponded April 19, 2013

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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Additional Information about Super 8 Richmond

Address: 888 Slumber Ln, Hwy 13 & Hwy 210, Richmond, MO 64085-2614
Phone Number:
Location: United States > Missouri > Richmond
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Richmond
Price Range: $67 - $90 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Super 8 Richmond 2*
Number of rooms: 41
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Priceline, Booking.com, TripOnline SA, Evoline ltd and Hotwire so you can book your Super 8 Richmond reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Super Eight Richmond
Richmond Super Eight
Richmond Super 8

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