We had a horrible experience, and won't be back.
We arrived to our resorts complex condo at approximately 9PM. We tried to park in our assigned spot for room number 7005, and a car was already parked there. There were other spots for rooms 7000,7001,7002,7003,7004, etc.. those were all taken as well. We could hear and see a large party in the complex of approximately 10-15 people. We called guest services, and guest services told us they would send security out. We waited 30 minutes, with a 5 year old daughter that needed sleep. Security finally arrived, and basically told us we should just switch our room. As we were waiting for security, I saw several party complex vistors come and go.
1) You coin this resort as a family resort, but seem to cater of parties that violate rules and assigned parking.
2) The situation was handled poorly. A professional security department would have immediately went up to the room, told them not to have a party in a hotel room and be respectful of other guests, I believe the state has an occupancy limit on hotel rooms, just my guess.. and had the offending parkers move.
3) As I went up to the front desk to check out. I told the front desk agent how unpleased. He went on about although they are a family resort, they have a responsibility to keep the occupant that is in the room happy as well. He stated that 'People come here to have a good time.' I'm sorry, but my five year old daughter is not going to be subjected to a party.
4) I reserved my room through hotwire, at a decent rate. I paid an upgrade fee to get into a better room, well I thought it was a better room. I was only refunded my upgrade fee for the second night, and they told me that I had to deal with hotwire to get a refund. Great, I'm sure that will be a pleasure to deal with. This place put a big negative on my family vacation and can't even make things right.
We checked out and went to a competing hotel. I am very displeased.
- Official Description (provided by the hotel):
- At Tan-Tar-A Resort, we provide guests endless excitement with an abundance of year round recreational activities in a casual and relaxed resort setting with an experienced team of friendly staff. Conveniently located on the shores of the Lake of the Ozarks in Central Missouri,Tan-Tar-A Resort offers a great value for families, couples, and conference attendees with:- Exciting water adventures including wave runners, and ski, pontoon & paddle boat rentals- Wet, wild indoor family fun at Timber Falls Indoor Waterpark- 27 holes of championship golf with tree-lined fairways, rolling hills and breathtaking vistas of the Lake of the Ozarks- The "Bears Den" Arcade, guided horseback trail rides, miniature golf, a bowling alley and two outdoor tennis courts provide guests of all ages a variety of fun experiences- Seasonal supervised fun for kids ages 4-12 at "Kids Kabin" and "Camp Tan-Tar-A". While the adults are golfing or enjoying a romantic day at the spa, the kids can have the times of their lives with a variety of affordable fun activities2- Windjammer Spa and Salon is the place to spend a day nourishing your body and soul in an intimate, relaxed setting- 9 restaurants & lounges available to suit every palate and pocketbook, from hardy casual Ozark favorites to lakeside dining- Over 90,000 square feet of customizable indoor meeting space with 30 meeting rooms,as well as multiple scenic outdoor venues- Experienced, down-to-earth conference planning team offering solutions to unique group events- Personalized, custom wedding services, down to the last detail ... more less
- Reservation Options:
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- Also Known As:
- Tan-Tar-a Resort, Golf Club, Marina And Indoor Waterpark
- Tan-Tar-a Resort, Golf Club, Marina & Indoor Waterpark Hotel Osage Beach
- Osage Beach Tan Tar a Resort
- Tan Tara Resort
- Tan Tar Hotel Osage Beach
- Tan Tar Resort Osage Beach
- Tan-Tar-A Resort, Golf Club, Marina & Indoor Waterpark Lake Of The Ozarks/Osage Beach, MO