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“Not as advertised”

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Comfort Inn & Suites
Ranked #7 of 7 Hotels in O'Fallon
Northbrook, Illinois
Level 6 Contributor
256 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
“Not as advertised”
Reviewed March 31, 2013

Stayed here for 4 nights as a baseball team parent for a tournament. This hotel needs management intervention. The room had multiple burn holes in the bedspreads in our non-smoking room. The chair was stained, the t.v. came with no menu guide, and the whole place seemed very moldy. The front desk help had to check in residents, shovel snow, and plunge resident toilets. The pool filter is not fixed, the treadmill doesn't work, and there was little local information for travelers. Each day it felt like there were 3 employees running the building. The breakfast was average, with eggs as the only protein and canned fruit offered with all the breads/cereals/waffles. Others in our group had better rooms, but many also asked to be switched out of a smokey room offered. If management is marketing this to families/teams with close proximity to the baseball facilities and tournaments, then they need to do some serious maintenance & upgrades. The Quik Trip next door & promixity to 1-70 & baseball locations were good.

  • Stayed March 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kattriprevus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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96 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
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English first
Olathe, Ks
Level 5 Contributor
68 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed March 24, 2013 via mobile

We checked in for a 2 night stay. Room was clean. Wallpaper in the bathroom was peeling probably due to the humidity as bathroom fan doesn't work well. Nice newer LCD TV in the room. Shower was extremely loud through the wall. Couldn't hear yhe tv. Odd. Rooms are big. The biggest disappointment was the lack of a good breakfast. It was adequate but not fresh. The cereal was stale - waffles were okay but not much else in the offering. We skipped breakfast the second day and just stopped in to the Quik Trip next door. We stay in many Comfort Inns and this was probably the most average location. Older and outdated. Could use some attention to updating. Would look around for a different option next time.

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank justsoccer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 3 Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed March 15, 2013

Stayed in the King Suite, bedspread looks like it is from the 70's, and looks like blood or something is on the spread,sofa is ripped and nasty looking, chair at the desk is ripped also. Walls are dirty, looks like mold or dirt on the bathroom walls by the shower. Carpet smells and is old and worn. Warning do not stay here not worth the price!

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lapetina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wisconsin
Level 4 Contributor
27 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed October 23, 2012

I was a bit concerned to stay here after reading the other reviews but since I would only be there one night I decided to book it. I experience none of the issues others wrote about. I did not smell smoke, there was nothing broken or out of place in my room, no bedbugs (I looked for them), and the room was clean. The front desk was very pleasant and even called my room to tell me there was a tornado warning in the area. Overall I would consider this the standard Comfort Inn quality. Perhaps there were problems in the past but I did not see or experience any on my stay.

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Mike H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Russellville, Arkansas, United States
Level 3 Contributor
10 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed October 2, 2012

Stayed two nights, would have gone elsewhere if there were options, after the first night. Here's the positives: Convenient location, if you need to be near the West side of the Mo River area. Comfortable bed. Front desk staff was pleasant.

OK...the negs: Dirty! Hallway near room stank! Smelled like a mixture of vomit and pot. Ice machine on third floor, inoperative...had to go to first floor for ice. WiFi signal too weak to use in room. None of four possible WiFi devices would log on to hotel wireless. A call to front desk yielded: "Well, sorry, WiFi works down here, I'm on it now!" Bathroom floor was "sticky." Toilet seat was broken, or possibly just loose. We notified the front desk person, who said she would call for maintenance....but it didn't result in any maintenance during our two day stay. The "breakfast" was inadequate. Just a few items, (cold cereal, waffle iron, toast, and an open bowl of fruit cocktail..a thermos of coffee and a partially inoperative juice dispenser. More than two or three people attempting to get some kind of food made for a crowd, due to the awkward way the serving area was laid out. Nothing was convenient...ie, Styrofoam coffee cups were not next to the coffee thermos. No condiments were evident. etc.
There were soft drink vending machines on each floor, but the only source of water to drink was your sink tap water. The elevator in use was small, dirty, (sticky floors) and at checkout time, heavily utilized by the cleaning staff who filled it with their carts, making usage by guests a slow process.

Overall, this facility is in need of a face-lift, and some better attention to cleanliness.. It was full during our stay, and I think the ownership sees that as their only goal...but I wouldn't book there again...and advise anyone else who would stay there to look elsewhere if possible.

Room Tip: Not sure many choices are available.. I requested a ground floor room, and got third floor.
See more room tips
  • Stayed September 2012, traveled as a couple
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
Thank Bob E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Austin, Texas
1 review
Reviewed July 1, 2012

We had a non-smoking room but when u step off the elevator you are knocked down by the smell of smoke. So the point is if u have a non-smoking room on a smoking floor it defeats the purpose!! The staff was very nice and breakfast was ok, but will probably never stay here again. We stayed in a Comfort Inn in Little Rock that was a totally non-smoking environment! So in the future will look for hotel that is non-smoking.

  • Stayed May 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gamma60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Columbia City, Indiana
Level 5 Contributor
51 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed June 2, 2012 via mobile

Upon checkin to our nonsmoking king bed room, we noticed some sort of white substance on the bedspread, one of the lamps attached to the wall was severely bent and the lamp shade wad deformed. we called the front desk and informed them and I must say, the gentleman was very helpful and placed us in a suite at the same rate we were quoted. However, the suite was just as bad! There was mold around the tub, the drain stopper in the sink didnt work, the one lamp shade was majorly stained......this hotel is not that old and is in major need of a renovation! The breakfast wasnt bad. Waffles, hard boiled eggs, biscuits and gravy, cereal, bagels, toast. We have family in the area and sometimes need to stay in a hotel when others are staying at our family members house.....we will definitely look for another hotel!

  • Stayed June 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank cctravelers99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Comfort Inn & Suites

Property: Comfort Inn & Suites
Address: 100 Comfort Inn Ct, O'Fallon, MO 63366-2792
Phone Number:
Location: United States > Missouri > O'Fallon
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool
Hotel Style:
Ranked #7 of 7 Hotels in O'Fallon
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Inn & Suites 2.5*
Number of rooms: 78
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Also Known As:
Comfort Inn And Suites
Comfort Hotel o`Fallon
Comfort Inn O'fallon
O'fallon Comfort Inn
Comfort Inn & Suites MO

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