I made the reservation for my birthday last Friday. We came in and I had several pieces of luggage. A valet asked if I needed help I said yes and then he walked away. I waited around 4 minutes while my girlfriend parked the car. She made it back and I decided to haul my luggage inside. As I was doing so the valet said he should be here right away told him not to worry about it. No cars were on the drive at the time. We went inside and was helped by the attendant asked her if I could get help with luggage and she called the bell stand. We had checked in waited a couple of minutes and gave up and preceded to take our own luggage to the room. Upon entering the room it was apparent that we got the luxery room instead of the premium room I ordered and paid for. I called to the front desk waiting on hold for at least 5 minutes and she told me that I was in a premium room. I told her that this room didn't look anything like the picture. Then she said that there was no more premium rooms available. I told her I wanted to speak to a manager she said that no one was available. I told her that I either wanted a premium room or I wanted to cancel my reservation. She told me that she would try to get a hold of manager and to come downstairs. Upon arrival they gave me a key to the appropriate room "There wasn't any available" and I again hauled all my luggage through the hotel. The whole time nobody apologized for anything. Harrah's response to my email was that they were thankful for my email and that they talked to the management about my experience. Again no apology no remedy.........no repeat customer or hotel guest
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- Also Known As:
- Harrah`s North Kansas City Hotel North Kansas City
- Harrahs Hotel North Kansas City
- North Kansas City Harrahs