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“Surprised & Not In A Good Way”

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Harrah's North Kansas City
Certificate of Excellence
GreenLeadersBronze level
Athens, Alabama
Level 6 Contributor
471 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 156 helpful votes
“Surprised & Not In A Good Way”
Reviewed October 22, 2013

I'm not usually a gambler, I booked this room on a price basis as it was close to my destination and a great deal was offered online, or so I thought. My first surprise was on check-in when I discovered W-Fi was not included in the price and was another $12.00 per day and didn't work very well. My second surprise came when I went to the room and discovered it was very dated with old and cheap furnishings and a well worn bed and carpeting. Also, no meal vouchers included, you have to pay full bore or leave the reservation. In short, a $55-$60. value that I paid $80.00 per night at a huge discount. I suggest a stay somewhere else if you're looking for quality or luxury as I was.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gary G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
daniel c, Front Office Manager at Harrah's North Kansas City, responded to this review, October 24, 2013
Thank you for your review. I am sorry but unless you purchase a internet package, we do charge for internet, media, and all other food options. Also, being a casino hotel, you always have the option to use your player points for all these extra services.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,647 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
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Amarillo
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed October 9, 2013

First room in older tower had no closet, filthy carpet. Second room was called by check in clerk a "puppy room." First floor (which we normally do not mind) but hall carpets horribly stained as were carpets in our room. We do not travel with a pet and would not accept a "puppy room" in the future. This is our third stay at a Total Rewards property in 3 months but we will look elsewhere in Kansas City next time. Normally we are impressed with friendliness of front desk personnel. When I remarked that I had never seen a hotel room without a closet I was told by the front desk that she had once stayed in a room with no window. I thought a reply of sorry for the inconvenience to change rooms would have been a better reply.

Room Tip: Do not accept a "puppy room."
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  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Barbara C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denver, North Carolina
Level 5 Contributor
43 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed October 9, 2013

The hotel was clean with good housekeeping service. The staff was kind and helpful.
The casino was not very good and quite a trek from the rooms. Even the new penny machines were not cheap and did not pay out.
Overall, I would not stay here again. Would go down the road to Ameristar. Much nicer place.

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank Sabrenshaw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Benbrook, Texas, United States
Level 5 Contributor
43 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed October 3, 2013

A trip to Kansas City, Missouri, is not complete if you fail to spend at least one night at Harrah's Hotel & Casino. The staff will welcome you with "miles of smiles" and make you feel as though you are the only guest in the hotel. Offers of assistance and multiple acknowledgements of "welcome" are bestowed upon the guests at each meeting.

The hotel accommodations are all suites with very comfortable furnishings. A mini refrigerator is in each suite.

Room Tip: All rooms are suites and each has an excellent view. Guests may want so request a riverside room fo...
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Green Features: The hotel is very "green" conscious and encourages guests to be aware of he effort to conserve water and reduced laundry.
  • Stayed September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank R0nR812
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lawrence, Kansas
Level 6 Contributor
138 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed October 1, 2013

Very poor customer relations- treats you like peons unless you are "diamond club" members, will never, never go back, cashing out your chips takes forever because they let diamond club members go to the head of YOUR line , making you wait. Infuriating ,

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank labamba8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
daniel c, Front Office Manager at Harrah's North Kansas City, responded to this review, October 3, 2013
Thank you for your feedback. We prioritize our wait times based on tier status just like the airlines do with pre boarding. We value all customers with great service and when it comes to friendly and helpful, we think each person receives the same level of service.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sebastian
Level 6 Contributor
214 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
Reviewed September 17, 2013

This was out first trip to KC and we started out at a different casino/hotel, not realizing Harrah's was close by. After one night we checked out of that place and moved to Harrah's for 3 more nights. It was a big improvement. At the time the online rate was $67; offline it was $75, which was still HALF of the other place's rate and Harrah's was nicer. We found it odd that neither place had a pool until we learned that people would leave their kids there all day and go gamble!!! Can you say lawsuit?!? People were friendly, room was clean and smoke-free and overall the place was well-kept, but the comps here are lousy. Vegas, here I come.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RichC32958
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Louisville, Kentucky
Level 6 Contributor
129 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed September 15, 2013

After riding over 500 miles on a Harley, my room looked like Heaven. The room was huge and inviting. Bathroom was almost as big as the room. Bed was was very comfortable and i slept like a baby. Everything about Harrah's was excellent and spotless.

Room Tip: If you are a member of Total Rewards you really get a good deal on the rooms.
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Green Features: All Harrah's properties have a green policy. They encourage water saving.
  • Stayed August 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Larry H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Harrah's North Kansas City

Property: Harrah's North Kansas City
Address: 1 Riverboat Dr, North Kansas City, MO 64116-3267
Phone Number:
Location: United States > Missouri > North Kansas City
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant
Hotel Style:
Ranked #1 of 4 Hotels in North Kansas City
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Harrah's North Kansas City 3.5*
Number of rooms: 392
Reservation Options:
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Also Known As:
Harrah`s North Kansas City Hotel North Kansas City
Harrahs Hotel North Kansas City
North Kansas City Harrahs

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