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“Birthday disappointment”

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Harrah's North Kansas City
Certificate of Excellence
GreenLeadersBronze level
Lee's Summit, Missouri
1 review
“Birthday disappointment”
Reviewed November 12, 2012

All staff was very nice. Twice had to go down to replace nonworking keys upon checkin.
Didn't go into Casino because the hall before entry was so smokey that we decided not to go in. Our cloths smelled of smoke just being in hall when we returned to the room. We ate at the buffet. Food was good but way over priced. ($22.00 each with rewards card discount) Also, we weren't very comfortable in there. Half the tables were sectioned off for "special" people,and had to take a table packed in with a lot of other people. (NOT a special bday dinner!, but pricey like one.) Also, the clientel seemed like homeless people in look. Back to room, good movies on tv were$12 - $18 each. We were wishing we were home to watch any movie we wanted for $5. The king bed took up most of the room. Nice sized bathroom.
We were very disappointed and never plan on going there again.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Patty J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,715 reviews from our community

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Rating summary
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Traveler tips help you choose the right room.   Room tips (630)
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English first
Omaha, Nebraska
Level 2 Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed November 9, 2012

We took a trip to KC with a group of about 8 other couples last month. The experience itself was fine, and we had a good time.

The hotel room itself was OK - but outdated. It looks like the last time they renovated was some time in the late 90's - so just don't expect a modern room when you arrive (the rooms don't really match the public spaces.. those are pretty modern).

The Casino is fun, and the sports bar was great for watching College Football games on Saturday. The food was also very good.

The biggest negative (and it was a VERY BIG ONE) was that they were having plumbing issues the weekend we were there. Around 7am on Saturday morning we were trying to sleep in, and kept hearing a loud gurggling sound from the bathroom. Finally after about 30 minutes we went in to investigate, only to find sewage filling up into the sink, then slowly draining out. Then it was happening in the toilet as well. It seemed like they were using a plunger in a different room, and every time they plunged, the sewage would back up into our sink and toilet.

I called the front desk to tell them about it - and they said they'd have someone look into it. No follow up, no promise to have the bathroom disinfected from top to bottom, no discount for having to deal with the noise & smell the rest of the day and no offer to move us to another room.

Another negative is that there is no swimming pool or hot tub. We didn't realize this when we booked - we just assumed most full service hotels have these amenities - but this property does not. And it's not spelled out on the website, you have to call and ask.

If you get a very discounted rate, and want to go gamble for the weekend, it's probably an OK place to stay. Just be a bit wary... this isn't the same Harrah's you'd find in Vegas.

Room Tip: There are two towers.. ask for a room in the new one.
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  • Stayed October 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank ekkloke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Florida
Level 5 Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed November 3, 2012

We spent four days at the Harrah's Resort & Convention Center in North Kansas City and overall, we had a great experience. We stayed in the VIP room, #504 and had a lot of contact with Harrah's personnel.

Everyone was very polite, friendly and courteous and we had the Buffet three times and each time, it was prepared in an excellent manner. The room was top-notch and one of our best times was when we spent 90 minutes during a welcome reception in their VooDoo lounge, although the music was a little too loud for my liking.

I skipped any gambling during this trip, but my wife played Roulette and the Black Jack/3 Card Poker tables and ended up leaving with an extra $600. The rooms, casino and overall entire property was well maintained and everyone treated us very professionally. It was a great experience for us and we would recommend this facility to all of our friends.

  • Stayed October 2012, traveled on business
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RedRiderSoftail
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
daniel c, Front Office Manager at Harrah's North Kansas City, responded to this review, November 16, 2012
Thank you for a great feedback. We hope you come visit us again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Clive, Iowa
Level 5 Contributor
57 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 143 helpful votes
Reviewed October 28, 2012

Visiting an ill relative but had to leave the hospital early. Arrived at Harrah’s North KC and

1.) Informed of a early registration charge; 2.) Did not have my king bed reserved. Cleet was rude saying “We don’t guarantee that. You’ll have to take what we have”; But you can’t go elsewhere because they’ll charge you for the night. 3.) Room key didn’t work. Went back down and got another. Didn’t work. Called from the elevator lobby. Sent up two more. Didn’t work. Sent more. Finally got a couple to work. 4.) And that “luxury room”? More like what I would expect of a poorly placed Super8. 5.) Next morning called to have car at front door. Didn’t happen. Had to ask again.

The hotel service was poor, the room overpriced and treated badly by staff. Harrah’s has millions of customers. But there are lots of options in the KC area. BTW, this isn’t what I’ve seen at other Harrah’s locations.

On the bright side I had a VERY nice steak/lobster combination dinner in the Range Restaurant provided by an attentive and pleasant server named Ashton.

  • Stayed October 2012, traveled with family
    • Value
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Helpful?
6 Thank Dennis J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
daniel c, Front Office Manager at Harrah's North Kansas City, responded to this review, November 7, 2012
I am very sorry for your bad stay at Harrah's. We always try to accomadate bed types as well as special request but sometimes we fall short. We will for sure check with the agent as being "rude" is never allowed. Our focus is to always offer other options when you stay here. Please call me directly on your next visit, I would be happy to get you the room to your request.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ankeny
Level 5 Contributor
80 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed October 26, 2012

The front desk staff were very friendly, and made sure we had everything we needed. Asked for upgrade, and gave us a great room. Room was large with flat screen T.V. Room was very neat and clean. Bathroom had a shower with the tub on the side.The only negative was the charge for WI-FI. Will stay here again

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AnkenyDavey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
daniel c, Front Office Manager at Harrah's North Kansas City, responded to this review, November 7, 2012
Thank you for your five star rating, please come again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wichita, Kansas
Level 4 Contributor
38 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed October 22, 2012

We have stayed here numerous times over the years. The latest being this last weekend for a concert at the Voodoo lounge in Harrahs. The rooms are always clean and convenient to the casino. The Las Vegas tower rooms are newer and nicer and with a little play can always get a comped room.

We used to be Diamond with Harrahs but the casino has become tighter and tighter the past few years so now we settle for Platinum which still gets us comped Junior Suites but no longer the nice large Boulevard Suites. Oh well, times are tough so I guess they have to make their money too. Still always a good time and you can't beat a free hotel room even if you lose in the casino!

  • Stayed October 2012, traveled as a couple
    • Value
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    • Cleanliness
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Helpful?
Thank kchall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
daniel c, Manager at Harrah's North Kansas City, responded to this review, October 27, 2012
Thank you for your feedback and we are glad you enjoyed your stay.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mustang, Oklahoma
Level 5 Contributor
49 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed October 19, 2012

My wife and I stayed in a Junior King Suite in the Las Vegas Tower this week, and our immediate impression was that this room is better than the rooms at the Rio and Paris hotels in Las Vegas. The bathroom is large with twin sinks and has double doors which close off the light from the bed, which is a great feature. The bed was on the firm side but was passable.
We spent some time in the Harrahs casino, and while in town also went to visit Isle of Capri and the Argosy casinos. I have to say that while the Argosy is decorated equal or better than most of the casinos on the Las Vegas strip, the Harrahs wins my vote based on the simple fact that the Harrahs does not have the strong smell of cigarette smoke like the other two casinos.
I've seen the other complaints about the slots at Harrahs, and almost shared their concerns except for the very nice win I had on an old Reelin and Boppin machine in the back of the room.
We will stay here again on our next visit to KC.

Room Tip: Las Vegas tower - Junior suites are large and quiet.
See more room tips
  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rporter8555
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
daniel c, Front Office Manager at Harrah's North Kansas City, responded to this review, October 23, 2012
Thank you for your feedback and we are glad you enjoyed your stay. Come back and visit again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Harrah's North Kansas City

Property: Harrah's North Kansas City
Address: 1 Riverboat Dr, North Kansas City, MO 64116-3267
Phone Number:
Location: United States > Missouri > North Kansas City
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant
Hotel Style:
Ranked #1 of 4 Hotels in North Kansas City
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Harrah's North Kansas City 3.5*
Number of rooms: 392
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Also Known As:
Harrah`s North Kansas City Hotel North Kansas City
Harrahs Hotel North Kansas City
North Kansas City Harrahs

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