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“no customer service /bad stay”

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Harrah's North Kansas City
Certificate of Excellence
GreenLeadersBronze level
Reviewed December 5, 2011

had to use hotel due to buisness training center close to hotel,very poor service employees could care less to help out.from start to finish,construction going on but they could care less for you to get a night of rest ,. food in hotel terrible dirty old aged hotel

Room Tip: find a different place you will thank me
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  • Stayed: December 2011, traveled on business
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1  Thank Jack D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,931 - 2,937 of 3,034 reviews

Reviewed November 18, 2011

I was there on Halloween because I was going to a concert. My room was average. I wanted a king, but only 2 double beds were available. I booked on Priceline so I am used to getting what is left. I did like the bath tubs. They were huge! There were several issues with noise. My friend also had a room and there was a barking dog. Finally the owners were ask to remove him. I was woken up in the middle of the night 3 times with guys yelling in the hallways.

Room Tip: Book directly with the hotel if you want your room choices!
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  • Stayed: October 2011, traveled with friends
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1  Thank kimtravelgirl1974
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 14, 2011

We took advantage of a promotion and found it cheaper to eat elsewhere. Also played at other local casinos and were noticing that it is a better value and had more fun. Harrah's used to be one of our favorites, but it has really gone downhill. You can really tell by the unhappy employees. Sad.

  • Stayed: November 2011
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Thank Prkchp01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 8, 2011

Spent one night. Rooms are fine. Gambling fun. Dealers and servers are nice. The beds weren't too bad. Stayed to be closer to the airport to vacation the next day. The hotel itself was a little stinky. Needs to freshen the air a bit.

  • Stayed: November 2011, traveled as a couple
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Thank wofwnr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 7, 2011

Really pumped to stay at Harrahs as I was w/ a group of people in town for business and it turned out to be an underwhelming experience. Too bad as we would have come back every year and it was just not the place I would seek out again.

the good was that the GPS was dead on for directions and it was easy to find. The hotel employees were nice, easy to talk to and helpful and the casino employees appeared ill-trained and nasty. Room was clean and bed was comfortable. Breakfast buffet was very good for the $$$ and the coffee shop gave me free wifi w/ my tasty coffee.Price was right at sub $80 weekdays.

The bad were the very discourteous casino emplyees, the room decor was blah at best, the noise insulation was bad between rooms, the public areas were not that clean and nothing was walkable @ the casino for the morn run and breakfast. True, the in-house buffeg was good but I like to get out in the morn.

So nothing great w/ an undercut by the casino employees made for a hotel that was average and I would not go back.

Room Tip: Be nice to the check in lady.
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  • Stayed: November 2011, traveled on business
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Thank MysticKid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 31, 2011

i stayed at this hotel on oct. 29 and stayed in a petstay room. the room reeked with smoke and was very small. the walls also were paper thin. i stayed there once before in a normal room and everything was fine. they also messed up my reservation. the room was so stinky that my wife and daughter got ill. the staff was nice, the casino was good, the food was good and the voo doo lounge was cool. but don't expect much if you bring an animal.

Room Tip: don't get a petstay room
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  • Stayed: October 2011, traveled with family
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1  Thank chumbleyKaukauna_wi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 30, 2011

I spent the night and woke up with little bites all over me! The bed smelled and looked clean, but wasnt. HORRIBLE.

  • Stayed: October 2011, traveled with friends
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4  Thank Amy A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Harrah's North Kansas City

Address: 1 Riverboat Drive, North Kansas City, MO 64116-3267
Phone Number:
Location: United States > Missouri > North Kansas City
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant
Hotel Style:
Ranked #1 of 4 Hotels in North Kansas City
Price Range: $92 - $230 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Harrah's North Kansas City 3.5*
Number of rooms: 392
Reservation Options:
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Also Known As:
Harrah`s North Kansas City Hotel North Kansas City
Harrahs Hotel North Kansas City
North Kansas City Harrahs

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