We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Casino being remodeled, hotel mostly unaffected”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Hollywood Casino St. Louis Hotel
Ranked #14 of 18 Hotels in Maryland Heights
Reviewed October 14, 2013

We stayed here from 10/9-10/12. Upon attempting to check in at around 2:00, we were told that check-in is at 3:00, but we could check in early for $10.00. I have never heard of this, but it does make sense to charge a premium for this. The only issue is that when we went to check in at 3:10, we were told the room was not ready yet, and would not be until after 4:00. When we finally got checked in, they told us the wrong room number, so our keys did not work. We had to go back to get this straightened out. Overall a poor check-in experience.

There was a lot of construction going on in the casino area as this property transitions from Harrahs to Hollywood. The hotel room with king size bed was large and comfortable with a loveseat and sitting chair. Our room had a refrigerator located in the cabinet under the TV. The bed was very comfy and housekeeping did a great job. The bathroom was also quite large with an oversized tub. Midway thru the trip, both of our keys were deactivated and had to be replaced.

The casino had all the usual games with 10X odds on craps and a double deck blackjack game for $15 minimum. There are large TVs throughout to watch the big game (Cardinals NLCS game was on almost every TV giving an awesome atmosphere). They have one of the larger poker rooms in St Louis with 2 tournaments each day with buy-ins starting at $60.

While we did not eat on property, there are several options available, and all looked nice.

I would have rated this hotel as very good, but the check-in experience knocked it down to average.

  • Stayed: October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank DisneyWorldFan75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a ReviewReviews (535)
Traveler rating
Traveler type
Time of year
Language

290 - 296 of 535 reviews

Reviewed October 11, 2013

Gambling is dumb and stupid and even moreso when you go to a casino that is under construction. They are changing their look from a Harrahs to a Hollywood and they have been doing it for a while. I'm not sure the new look will help us win or even breaking even but at least when the construction is done there will be more machines on the gaming floor that will hopefully improve our chances. The room was clean and comfortable but tv channel selections were limited to news, sports, and car repair which pretty much guarantees you will be downstairs gambling and eating. Although it is labeled a steakhouse, we ate fish at Kelly English and it was very good. Club Aroma was open for coffee, bakery items and the same food choices of Harrahs but now the sandwiches have clever movie names. The Cool Hand Luke was delicious. There is no way to avoid the scaffolding, construction crews and the noise that comes with remodeling unless you avoid this hotel until it is completed. If youre still willing to gamble that the work will be done by the time you arrive you also need to know that they now charge for early check in.

  • Stayed: October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank driverandnapigator
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 29, 2013

Never again...The room was clean, but was very worn. However, it smelled of stale smoke and mildew (I had requested a non-smoking room and even added that I had allergies in the requests). The smell was so bad that the clothes in our suitcase even picked up the smell, so we continued to smell of this room for days after our trip.

  • Stayed: September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank sadiep2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 18, 2013

It's a descent stay, staff was friendly; however, there were food stains on the sofa, chair, as well as the desk chair. The carpet was dirty too, but at least the bathroom was very clean as well as the bed and bedding which is most important for me. The room service is always fast and efficient. There are quite a few restaurant options within the hotel/casino too. With the close proximity of the airport and highway, this is more of a flip of the coin kind of stay.

  • Stayed: September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank EWBrown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 11, 2013 via mobile

Had Reservations For 9/11. We Arrived Around Noon For Lunch. Ate AT The Buffet IT Was Just Ok...Not Worth $16 After Player Discount. Then Went To See About Checking In. We Have Never Had a Problem Checking In a Little Early At Other Casino Hotels so We Didn't Think It Would Be a Problem...We Were Very Wrong. The Told Us They Were Going To Charge Us a $10 Fee Plus Tax For Early Check In...Are You Kidding Me! That Is The dumbest thing I've Every Heard Of. So Of Course We Waited. When it Was Time To Check In We Waited In Line For Over Ten Minutes And They Tools Us Or Room Wasn't Ready Yet...So, Now We Should Be Charging Them $10 Plus Tax Right? That Just Seems Fair... After Waiting Another 30 Minutes To Actually Get a Room We Played a Bit And Got Food At The Coffee/ Cafe Place. The Service Was Slow And The Employees Were Not Friendly! i Went To The Room Around Ten And The Whole Floor, Hallway, Room Wreaked Of Sewer Gas. It Was So Strong That It Was Hard To Breath And Made My Nose And Eyes Burn. i Called The Desk To Find Out What Was Going On And The Operator Tells Me That it's From The Land Fill Across The Street And There Is Nothing They Can Do About It. Then i Speak With The Front Desk And The Girl Tells Me The Manager is Working On Fixing It...Really??? Talk About a Run Around. It Smelled Like That For The Next Hour And Never Got Any Better So i Decided To Pack Up And Leave. i Went To The Front Desk To Ask For My $79.00 Plus Traxes And Fees Back And The Useless 20 Year Old Tells Me There's Nothing She Can Do About It. i Want a Manager. She Disappears For 5 Minutes And When She Returns Tells Me The Manager Can't Come Talk To Me For 20 Minutes Or So...You Have Got To Be Kidding Me!!! Unbelievable! The Room Was Also Very Dirty So i Guess i Should Be Glad i Didn't Have Far To Go Home So i Didn't Have To Sleep in The Filth. I'm Uploading The Pictures i Took. Check Then Out Before You Step Foot In That Disgusting Place. I've stayed In Many Hotels And This One Was By Far The Worst! i Don't Know How They Can Claim To Have Luxury Rooms. They Are Awfull! Small! Dirty! Old! Furthermore i Don't Know How They Can Rent Rooms Filled With Sewer/Landfill Gas Isn't That a Heath Hazard? Shouldn't They Have To Disclose That Before stealing Your Money?

  • Stayed: September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
4  Thank jen2978
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 8, 2013

Went for our 10th.anniversary.Location is Good Price was Really Good 58.00 a night for a Wed & Thurs. Beds are Really Comfortable ,Great Service rooms could be cleaner but ok .Casino is being remodeled so lots of construction going on. Would go back would not want to pay any more for hotel than the deal we got..

  • Stayed: August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank SClason
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 7, 2013

We enjoy staying at the hotel. The room Is spacious and beds are comfy. The staff are very friendly and helpful and the casino is just a short walk away through the building. There are several places to eat to suit your mood. The hotel is also close to several outlet malls if u are so inclined.

  • Stayed: August 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Cndie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Maryland Heights
River City Casino & Hotel
#18 of 123 in Saint Louis
573 reviews
Downtown
Hilton St. Louis at the Ballpark
Hawthorn Suites by Wyndham St. L...
#2 of 18 in Maryland Heights
882 reviews
Show Prices
Show Prices
Show Prices
DoubleTree by Hilton Hotel St. L...
#3 of 18 in Maryland Heights
1,035 reviews
La Quinta Inn & Suites St. Louis...
#1 of 18 in Maryland Heights
701 reviews
Show Prices
Show Prices
Show Prices

Been to Hollywood Casino St. Louis Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hollywood Casino St. Louis Hotel

Address: 777 Casino Center Drive, Maryland Heights, Saint Louis, MO 63043
Location: United States > Missouri > Saint Louis > Maryland Heights
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #14 of 18 Hotels in Maryland Heights
Price Range: $104 - $205 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hollywood Casino St. Louis Hotel 3.5*
Number of rooms: 502
Official Description (provided by the hotel):
While you are here, we invite you to discover exciting gaming with non-stop entertainment and gourmet dining. Test your luck on our extensive selection of over 2,100 slot machines plus over 57 table games. We also have a number of dining options from fast, delicious burgers at Celebrity Grill to a more upscale experience at Final Cut Steakhouse. There is something to settle everyone at our seven dining venues. The excitement doesn't stop there! Don't forget about Boogie Nights. Dance the night away with the Ultimate 70s & 80s dance club open every Friday and Saturday from 9pm - 3am. Experience fun and excitement all under one roof. If there is anything we can to enhance your stay, please do not hesitate to call us at 1.855.STL.GAME. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Expedia, Travelocity, Priceline, Orbitz, getaroom.com, HotelQuickly, Cancelon and Evoline ltd so you can book your Hollywood Casino St. Louis Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Harrahs Hotel Maryland Heights
Harrah's Maryland Heights
Harrah's Saint Louis
Harrahs St Louis Casino Hotel
Hollywood Casino St. Louis Hotel Saint Louis/Maryland Heights, MO

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing