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Hollywood Casino St. Louis Hotel
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Reviews (552)
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Reviewed September 11, 2013 via mobile

Had Reservations For 9/11. We Arrived Around Noon For Lunch. Ate AT The Buffet IT Was Just Ok...Not Worth $16 After Player Discount. Then Went To See About Checking In. We Have Never Had a Problem Checking In a Little Early At Other Casino Hotels so We Didn't Think It Would Be a Problem...We Were Very Wrong. The Told Us They Were Going To Charge Us a $10 Fee Plus Tax For Early Check In...Are You Kidding Me! That Is The dumbest thing I've Every Heard Of. So Of Course We Waited. When it Was Time To Check In We Waited In Line For Over Ten Minutes And They Tools Us Or Room Wasn't Ready Yet...So, Now We Should Be Charging Them $10 Plus Tax Right? That Just Seems Fair... After Waiting Another 30 Minutes To Actually Get a Room We Played a Bit And Got Food At The Coffee/ Cafe Place. The Service Was Slow And The Employees Were Not Friendly! i Went To The Room Around Ten And The Whole Floor, Hallway, Room Wreaked Of Sewer Gas. It Was So Strong That It Was Hard To Breath And Made My Nose And Eyes Burn. i Called The Desk To Find Out What Was Going On And The Operator Tells Me That it's From The Land Fill Across The Street And There Is Nothing They Can Do About It. Then i Speak With The Front Desk And The Girl Tells Me The Manager is Working On Fixing It...Really??? Talk About a Run Around. It Smelled Like That For The Next Hour And Never Got Any Better So i Decided To Pack Up And Leave. i Went To The Front Desk To Ask For My $79.00 Plus Traxes And Fees Back And The Useless 20 Year Old Tells Me There's Nothing She Can Do About It. i Want a Manager. She Disappears For 5 Minutes And When She Returns Tells Me The Manager Can't Come Talk To Me For 20 Minutes Or So...You Have Got To Be Kidding Me!!! Unbelievable! The Room Was Also Very Dirty So i Guess i Should Be Glad i Didn't Have Far To Go Home So i Didn't Have To Sleep in The Filth. I'm Uploading The Pictures i Took. Check Then Out Before You Step Foot In That Disgusting Place. I've stayed In Many Hotels And This One Was By Far The Worst! i Don't Know How They Can Claim To Have Luxury Rooms. They Are Awfull! Small! Dirty! Old! Furthermore i Don't Know How They Can Rent Rooms Filled With Sewer/Landfill Gas Isn't That a Heath Hazard? Shouldn't They Have To Disclose That Before stealing Your Money?

  • Stayed: September 2013
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4  Thank jen2978
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 8, 2013

Went for our 10th.anniversary.Location is Good Price was Really Good 58.00 a night for a Wed & Thurs. Beds are Really Comfortable ,Great Service rooms could be cleaner but ok .Casino is being remodeled so lots of construction going on. Would go back would not want to pay any more for hotel than the deal we got..

  • Stayed: August 2013, traveled as a couple
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1  Thank SClason
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 7, 2013

We enjoy staying at the hotel. The room Is spacious and beds are comfy. The staff are very friendly and helpful and the casino is just a short walk away through the building. There are several places to eat to suit your mood. The hotel is also close to several outlet malls if u are so inclined.

  • Stayed: August 2013, traveled with friends
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Thank Cndie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 4, 2013

I enjoyed myself immensely at Hollywood Casino & Hotel in Maryland Heights Missouri excellent food service staff and I actually won at the casino. I like the fact that you can gamble and stay right on the property the food was excellent availability great. is very relaxing atmosphere.

  • Stayed: March 2013
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Thank Biggtray
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 4, 2013 via mobile

My stays at Hollywood are always star studded!! My host Stacy always rolls out the Red Carpet for all her guests. The Red Carpet treatment starts at the Hotel Valet then the bellman on to the front desk Hotel room always ready and very clean!! All Casino employees work hard to make you feel like a star!! Most always eat at Buffett very good selection the whole staff always give A plus service!! So if you want Star Red Carpet treatment this is the place!!

  • Stayed: August 2013
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1  Thank celestec524
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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