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“Outstanding Location and Service”

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Comfort Inn Westport
Ranked #4 of 17 Hotels in Maryland Heights
GreenLeadersBronze level
Burke, Virginia
Level Contributor
138 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
“Outstanding Location and Service”
Reviewed May 1, 2013

The Comfort Inn Wesport is close to Westport Plaza.....activities and restaurants...with free Hotel shuttle to and from the area. The staff is professional and friendly who go that extra mile to make sure your needs are met....Example: The Guest Laundry Washing Machine was broken. They went out of their way to wash my clothes in the Hotel Laundry.....now that is Service with a Smile! The Wednesday Managers Reception (pasta' salad, and beverages) is a welcome way to relax after a hard day on the road or business meetings. The Comforn Inn Morning Breakfast is a great way to start the busy day.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dick H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager H, General Manager at Comfort Inn Westport, responded to this review, May 3, 2013
Thank you for the kind words. We are delighted to hear you had a great time while staying with us. I am pleased that our team members took care of your laundry for you. We strive to provide first class service to every guest who visits’s our property. Our Wednesday Manager “Meet and Greet” reception provides us a chance to get to know, interact and thank our Choice Privilege Rewards Members.

We thank you for making us your hotel of choice and look forward to having you stay with us again when traveling through the St. Louis area.

Regards
Joe Bryson GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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473 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (104)
Date | Rating
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English first
Circle Pines, Minnesota
Level Contributor
25 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed April 23, 2013

We stayed here in July '12 for a week and Aug '12 for almost two weeks because of a family/hospital situation. The staff is absolutely WONDERFUL and so friendly ! The shuttle service was there everytime we needed. Breakfast every morning well stocked. Room attendands extremely accomodating with our unusual schedule with our room and handicap room. Some restaurants deliver-others well within short driving distance as we found out from the great front desk staff ! Would not hesitate to stay here again even when just visiting the St Louis area for it is very accessible and would love to see the "friends" we acquired (aka staff) while staying here.

  • Stayed August 2012, traveled with family
    • Value
    • Location
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Helpful?
Thank WilmaBP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager H, General Manager at Comfort Inn Westport, responded to this review, April 24, 2013
On behalf of our hotel staff, I am writing to let you know how delighted we were
to receive your kind words of praise and will share this with my staff, AKA "Your Friends".

Given the very nature of the hotel business, the hours are long and demanding.
Day or night, good service depends upon people willing to give their very
best at all times. That's why it's truly rewarding when a guest recognizes our
staff’s efforts, and takes the time to say thank you

Again, let me thank you for your kind words. We're committed to total guest satisfaction, and we look forward to your next visit.

Sincerely
Your Friends &
Joe Bryson GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Granite City, Illinois
1 review
Reviewed April 21, 2013

We were coming in for a wedding and stayed at this hotel. The price was good and the staff was welcoming. The location was close to where we needed to be and the free breakfast was a plus with two kids. I will choose the hotel when in the area again. They also have a shuttle which was a plus for our family. Over all a great stay.

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hailey H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager H, General Manager at Comfort Inn Westport, responded to this review, April 22, 2013
Were glad your family had a great stay while in St.Louis. Many of our guests enjoy the Complementary breakfast and local shuttle service.We look forward to having you back as our guest when in St. Louis

Warm Regards
Joe Bryson
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Austin, texas
Level Contributor
259 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 113 helpful votes
Reviewed April 9, 2013

Recent visit to the St. Louis area had us staying at the Comfort Inn. The location is great with easy access to major highways. However, the hotel, which could rate very good to excellent was only average due to its dated appearance. This hotel is badly in need of updating. Front desk and housekeeping staff were quite pleasant and helpful, but I would choose other hotels if undate is not forthcoming.

  • Stayed March 2013, traveled as a couple
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    • Cleanliness
    • Service
Helpful?
1 Thank Jerald M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager H, General Manager at Comfort Inn Westport, responded to this review, April 11, 2013
We strive to provide first class sevice to every guest and I would like to thank you for your feedback. We will be upgrading our room product in the near furture and hope you will be back to experience the improvements first hand.

Thank you again for taking the time to share with us.

Warm Regards
Joe Bryson GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
25 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed April 5, 2013

We've stayed here for 4 yrs in a row and this time the night desk service was not helpful with requests for room items. The biscuits and gravy on Thursday were excellent, but were sorely missed Fri-Sunday. Close location for other places to visit in the area.

  • Stayed March 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank OmahaGal52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager H, General Manager at Comfort Inn Westport, responded to this review, April 16, 2013
My apology for service you recieved with your request for room items. We strive to provide first class service to every guest and I was disappointed to hear we failed to meet that standard with your room item request. I am glad that the breakfast was excellent. The biscuts and gravy are always one of our guest's favorite breakfast selections.

I will share your comments with our team members. We look forward to having you back for a 5th year.

Warm Regards
Joe Bryson GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Normal
Level Contributor
39 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed March 27, 2013

I chose this motel because I was working at various locations in St. Louis county and its' central location near major roadways was very helpful. The room was clean and the furnishings were in good repair. The bed was comfortable and there were more than 2 pillows on each bed, which is always nice, IMHO. Our room came with all the standard amenities - alarm clock, hair dryer, iron and ironing board, as well as the ubiquitous coffee maker. There was a nice new flat-screen TV. The free breakfast was above average, featuring both hot and cold items. The on-site restaurant was undergoing renovations, and was therefore closed, which could be problematic since there are no dining establishments within easy walking distance, however the motel shuttle is available to take guests to nearby restaurants. There is a well appointed fitness center and an outdoor pool (which was closed for the winter, of course). They also offer a managers reception on Wed. evening which features free food and beverages.
What makes this motel stand out in my eyes is the staff. Every member of the team greeted me with a smile, and made me feel welcome. They were extremely helpful, professional, and made every effort to ensure my stay was as enjoyable as possible. As a person who is on the road for business 40 weeks out of the year, I can say without reservation (no pun intended) that this level of professionalism and service to the customer is rarely matched.
My only negative observations are 1) The walls of this building are not very effective as sound barriers; normal TV volumes bleed through as well as loud hallway noises, and 2) the satellite TV reception was sub-par.
Very few motels are "perfect", and this one is no exception, however the quality of the staff, central location in west St. Louis county, and reasonable prices make up for the small foibles. I do not hesitate to recommend it.

Room Tip: Ground floor rooms are quieter.
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  • Stayed March 2013, traveled on business
    • Value
    • Location
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Helpful?
1 Thank squiddguy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager H, Front Office Manager at Comfort Inn Westport, responded to this review, March 28, 2013
Thank you so much for the kind words! I am going to share your review with the staff in the morning during our daily meeting. We look forward to seeing you again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Madrid, Spain
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 21, 2013

I stayed here a few weeks ago for a quick business trip - Loved the location of this hotel. Staff was very friendly and amenities were excellent. I would definitely recommend this place to friends + colleagues.

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank RG22_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager H, General Manager at Comfort Inn Westport, responded to this review, April 15, 2013
Thank you for the wonderful feedback. It was our pleasure to have you stay with us. I will share the kind works with our team members. We look forward to having you stay with us again when traveling throught the St. Louis area.

Warm Regards
Joe Bryson
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Inn Westport

Property: Comfort Inn Westport
Address: 12031 Lackland Rd, Maryland Heights, Saint Louis, MO 63146-4001
Phone Number:
Location: United States > Missouri > Saint Louis > Maryland Heights
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Green Hotel in Maryland Heights
#3 Business Hotel in Maryland Heights
#3 Family Hotel in Maryland Heights
Price Range (Based on Average Rates): $
Hotel Class:3 star — Comfort Inn Westport 3*
Number of rooms: 169
Reservation Options:
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Also Known As:
Comfort Inn Westport Hotel Maryland Heights
Comfort Inn Saint Louis
Westport Comfort Inn
Saint Louis Comfort Inn
Comfort Inn Westport Saint Louis/Maryland Heights, MO

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