We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Well kept & great service”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Hawthorn Suites by Wyndham St. Louis Westport Plaza
Ranked #2 of 18 Hotels in Maryland Heights
Certificate of Excellence
Reviewed February 15, 2014

This is an older Residence Inn nestled among the offices at Westport Plaza in St. Louis. I found it very well maintained with outstanding service. The night I arrived, many guests were enjoying the complimentary evening meal in the lobby. My room was very clean and comfortable - excellent bed and shower, many channels to choose from on the large flat screen TV, and a full kitchen with a full size range, microwave, and refrigerator. When I checked out, the front desk agent made me feel appreciated as a guest and asked if there was anything else they could do for me before I left. They also offer the standard Residence Inn breakfast, complimentary local newspaper, USA Today, and Wall Street Journal. Breakfast was excellent in the warm and inviting lobby area. This property has an excellent staff, including the general manager who was greeting guests the evening I arrived.

Room Tip: To avoid traffic noise from I-270, ask for a room away from the highway.
See more room tips
  • Stayed: February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank LoveCarmel42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chuck s, General Manager at Hawthorn Suites by Wyndham St. Louis Westport Plaza, responded to this reviewResponded February 16, 2014

Dear LoveCarmel42 ,

Thank you for taking the time to let us know about your most recent stay. We are delighted that your stay with the Residence Inn St. Louis Westport Plaza was enjoyable.

Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future.

Sincerely,
Chuck Schoene
General Manager
St. Louis / Westport Residence Inn
chuck.schoene@marriott.com
314-469-0060

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a ReviewReviews (895)
Traveler rating
Traveler type
Time of year
Language

810 - 816 of 895 reviews

Reviewed January 9, 2014

This Residence Inn is the worst I've ever stayed. They are cheaper than the other Marriotts, but they sure make you feel, "you get what you pay for". I stayed at the hotel a numerious times and the room were always dirty with dust and hair. The heat didn't work properly a few times, that they had to bring me an electrical heater to warm a studio room. The most disturbing complaint is the staff! The general manager was rude, disrespectful and arrogant. The front desk staff were fake with their approach to me and became less welcoming and helpful. I heard about other guesst leaving the Residence Inn to go stay at a near by hotels. After a few months, I just decided to stop going to the hotel, because there was always an issue that the staff wouldn't accommodate.

Room Tip: They do have some nice rooms that the furniture is messed up, that doesn't smell, and the heat o...
See more room tips
  • Stayed: February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank OSilerio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chuck s, General Manager at Hawthorn Suites by Wyndham St. Louis Westport Plaza, responded to this reviewResponded January 14, 2014

Dear Mrs. Silerio,



Thank you for taking time out and sending your review on our hotel. I am deeply troubled to learn of your history of issues with our hotel and your decision to stay somewhere else. I have shared your comments regarding cleanliness with our executive housekeeper and together we are doubling our efforts to make sure nothing slips through the cracks going forward. In addition I have asked our engineer to review heating complaints and see if there is a trend or a common thread that we can address. Lastly, I want to apologize for any rudeness or arrogance on the part of myself or any other staff member here at the hotel. Anything of that sort is obviously unacceptable. We will certainly try harder to impress our guests going forward.


Sincerest Apologies,

Chuck Schoene
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 21, 2013

The staff was very friendly and extremely helpful during our small family reunion. Katie from the front desk went out of her way and helped us salvage a dinner disaster and saved the day. Housekeeping did a great job keeping us supplied while we were moving around. The rooms had plenty of space and were very well maintained. We'd definitely go back if in St Louis again.

Stayed: December 2013, traveled with family
Thank Mike A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chuck s, General Manager at Hawthorn Suites by Wyndham St. Louis Westport Plaza, responded to this reviewResponded December 24, 2013

Mike A,

Thank you for taking the time to send in your review of the The Residence Inn by Marriott St. Louis / Westport. It is great to hear how Katie worked with you to create such a memorable moment. Also, housekeeping keeping your room clean and supplied.

We look forward to your next visit,

Chuck Schoene
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 14, 2013

This place has villas, which are very nice, and clean; the staff is friendly, and the breakfast is nice too. But no pool or whirlpool, which we found a bit disappointing for a Residence Inn. There are other places nearby which do have that, if it's what you're looking for.

Room Tip: You might want to ask for a villa closer to the breakfast area.
See more room tips
  • Stayed: October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank BFE26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chuck s, General Manager at Hawthorn Suites by Wyndham St. Louis Westport Plaza, responded to this reviewResponded December 16, 2013

BFE26,

Thank you for staying with us at the Residence Inn. St. Louis / Westport. We appreciate your review on TripAdvisor.

Our pool and whirlpool are outdoor which in turn, does make it seasonal. Please join us again in the summer when the pool is open, as well as our fire-pit and BBQ.

Thank you,

Chuck Schoene
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 21, 2013

We stayed in this Residence Inn for 4-5 months and we enjoyed every single day. The staff is very good and friendly. They cater to many requests that you make and are extremely hospitable. Very good breakfast every day and Supper on weekdays too. I loved the cookies and brownies they bake so fresh.Nice, clean hotel and wonderful location..you can actually enjoy staying here.
The studio apartments are also well maintained and comfortable.

We still miss the place..and want to stay here again whenever we are back to St Louis...

Enjoy your stay.

  • Stayed: June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Erasmi3456
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chuck s, General Manager at Hawthorn Suites by Wyndham St. Louis Westport Plaza, responded to this reviewResponded November 25, 2013

Erasmi3456,

Thank you very much for taking a moment and sharing with us and TripAdvisor about your most recent extended visit. We are very pleased to hear how much you enjoyed your stay and look forward to your next visit.

Thank you again,

Chuck Schoene
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 12, 2013

I stayed here for 3 nights in one of the penthouse suites with my friend, and it was a real luxury for each of us to have a separate bedroom and bathroom. We asked for a quiet room and got one away from the entrance drive, and it was super quiet. It was more like living in a condo than staying in a hotel - super spacious and the layout is beautiful with one bedroom above the other and the high-ceilinged living room. The breakfast was good, but what really surprised me was how good the dinner was on the one night that we ate there - meatloaf, potatoes, vegetables, salad, cookies, and even beer and wine - lots of things and very tasty. If you fly into St. Louis and call upon arrival, they will even send a taxi to pick you up free. I loved it here and did not want to leave.

Room Tip: There are several different buildings, and I got one away from the entrance so it would be quieter.
See more room tips
  • Stayed: November 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank rmore9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chuck s, General Manager at Hawthorn Suites by Wyndham St. Louis Westport Plaza, responded to this reviewResponded November 14, 2013

rmore9,

Thank you for taking the time to post your review on TripAdvisor of your most recent stay. I am so happy to see you enjoyed your stay. We strive to deliver Service So Memorable for every guest, and it looks like we succeeded!

Thank you
Chuck Schoene
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 31, 2013

Stayed here for 4 months no one can match hospitality of this Residence Inn. Its not a hotel, it is actually a residence.. We checked in to a studio suite, Although there 2 Bedroom Pent house are amazing but costly. Great Supper in the evening, I loved cookies..

  • Stayed: June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank AMIT2106
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chuck s, General Manager at Hawthorn Suites by Wyndham St. Louis Westport Plaza, responded to this reviewResponded November 4, 2013

AMIT2106,

Thank you so much for your kind words, regarding your most recent stay with us at the Residence Inn St. Louis/Westport. We appreciate you taking the time to let TripAdvisor and other people know of your great experience.

We look forward to your next visit,

Chuck Schoene
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Maryland Heights
0.9 mi away
La Quinta Inn & Suites St. Louis Westport
La Quinta Inn & Suites St. Louis...
#1 of 18 in Maryland Heights
709 reviews
0.6 mi away
Days Inn - ST. Louis/Westport MO
Days Inn - ST. Louis/Westport MO
#9 of 18 in Maryland Heights
902 reviews
16.4 mi away
Best Western St. Louis Inn
Best Western St. Louis Inn
#1 of 1 in Tesson Ferry
861 reviews
Show Prices
Show Prices
Show Prices
0.5 mi away
Comfort Inn St Louis - Westport
Comfort Inn St Louis - Westport
#6 of 18 in Maryland Heights
506 reviews
15.3 mi away
Hampton Inn & Suites St. Louis/South I-55
1.5 mi away
Courtyard St. Louis Creve Coeur
Show Prices
Show Prices
Show Prices

Been to Hawthorn Suites by Wyndham St. Louis Westport Plaza? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hawthorn Suites by Wyndham St. Louis Westport Plaza

Address: 1881 Craigshire Road, Maryland Heights, Saint Louis, MO 63146 (Formerly Residence Inn St. Louis Westport Plaza)
Phone Number:
Location: United States > Missouri > Saint Louis > Maryland Heights
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Best Value Hotel in Maryland Heights
#1 Family Hotel in Maryland Heights
#4 Romantic Hotel in Maryland Heights
#8 Business Hotel in Maryland Heights
Price Range: $92 - $126 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hawthorn Suites by Wyndham St. Louis Westport Plaza 3*
Number of rooms: 111
Official Description (provided by the hotel):
Keep your routine intact when you travel to St. Louis for extended periods of time. Our Hawthorn Suites by Wyndham St. Louis Westport Plaza hotel is the ideal hotel choice in St. Louis, Missouri for business travel, relocation, and family vacation. With an on-site fitness center, seasonal heated outdoor pool, breakfast area, sundry shop, business center, complimentary area shuttle and guest laundry facility, our St. Louis hotel is your home away from home. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Expedia, Priceline, Travelocity, Orbitz, Hotwire and getaroom.com so you can book your Hawthorn Suites by Wyndham St. Louis Westport Plaza reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Residence Inn St. Louis Westport Plaza Hotel Creve Coeur
Residence Inn Saint Louis
Saint Louis Residence Inn
Hawthorn Suites By Wyndham St. Louis Westport Plaza Saint Louis/Maryland Heights, MO

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing