We arrived to find no landscaping other than dead shrubs. We should have left then.
The front lobby looked good, but then we tried to check in. We had reservations and the desk person said they had the reservation. He asked for ID and then wanted a print out. As it was done via a mobile device that AM, we didn't have a print out. So then he wanted us to go into the adjacent business area to get one from their SLOW computer that didn't have any paper to print with. I finally told him this was a major inconvenience and suddenly he didn't need it.
When we finally got our room I was appalled as we walked through the halls. Filthy carpet, walls marred, and the second floor hall had a sour, almost ammonia like odor.
The window on the room was not locked and the screen looked like someone had been breaking in. Carpet stained, bathroom tile grout discolored and bottom of tub stained black.
This hotel needs a major facelift and a housecleaning staff that cleans.
- Official Description (provided by the hotel):
- Rate includes a daily full hot breakfast buffet. Complimentary internet. Complimentary parking, including buses & trucks. Hotel has outdoor seasonal swimming pool, courtyard area w/gazebo, large patio seating area and 2 bbq grills, indoor whirlpool, fitness room and coin operated laundry. Hotel is within minutes of Westport Plaza and 2 casinos. 20 mins. drive to St. Louis downtown/arch. ... more less
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- Also Known As:
- Days Inn - St. Louis/Westport Hotel Maryland Heights
- Clubhouse Hotel St Louis
- Clubhouse Hotel Saint Louis
- Days Inn - ST. Louis/Westport MO Saint Louis/Maryland Heights