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“Don't let the LOCATION fool you!!! Not WORTH it”

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Sheraton Westport Chalet Hotel St. Louis
Ranked #13 of 17 Hotels in Maryland Heights
Jefferson City, Missouri
Level Contributor
44 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Don't let the LOCATION fool you!!! Not WORTH it”
Reviewed September 16, 2013

First, we purchased a pkg and did not get anything until we complained. Once we got it the cheese plate had bugs and our other room didnt even get it. Luckytem. Except after checkout they were over charged. Pkg included complimentary parking which was free anyway. Asked for adjoining rooms which we did not get. The ice machine was out of services on our floor and was told by a staff member it was out of service the last three weeks. But for all our we got a free night and breakfast. REALLY!?!
Stay at your own risk

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lisangie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Connie J, Manager at Sheraton Westport Chalet Hotel St. Louis, responded to this review, September 26, 2013
Dear lisangie,

Thank you for taking the time to share your feedback for your stay at our property.

I would like to on behalf of the hotel wholeheartedly apologize that you experienced such issues while staying with us. The food and beverage and front office departments have been notified of what occurred during your stay regarding your amenity as well as your room location request. The issues you encountered during your stay are not up to our standards and rest assured that we have been taking the necessary steps to ensure that it is not a repeat occurrence.
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449 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (101)
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English first
Level Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed September 16, 2013 via mobile

Stayed one night (Saturday) and when we walked in, they were packed with a wedding party. We still got checked in quickly by friendly staff. Our room was great, quiet, good sized with a small balcony.

Only downer was the parking. Huge parking lot and had to walk quite a bit with luggage to the hotel and down the hall to the elevator.

Decided to have dinner in the complex and had a nice time with a few drinks and didn't have to worry about driving back.

Would stay here again.

Stayed September 2013, traveled as a couple
Helpful?
Thank Beach_Bum_5555
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adam G, Manager at Sheraton Westport Chalet Hotel St. Louis, responded to this review, September 26, 2013
Dear Beach_Bum_55

I would like to thank you for your positive feedback about your experience with us at the Sheraton Chalet.

I am sorry you had an issue with parking just so you are aware for next time when you stay with us you can also park in the lower parking garage, which is complimentary for our hotel guest.

We are glad you enjoyed your stay and we look forward to seeing you the next time you are in town.
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Rockford, Illinois, United States
Level Contributor
3 reviews
3 hotel reviews
Reviewed September 9, 2013

I was amazed at this hotel complex, (resort really) as it offers everything to do, indoor pool, outdoor pool, rooms very clean and I have been NOWHERE that staff has outdone the staff at this complex. The staff here went way out of their way for me to include making phone calls for me to see if gas stations were still open etc. Very nice clean complex with everything to do!!!

  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Daniel L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adam G, Manager at Sheraton Westport Chalet Hotel St. Louis, responded to this review, September 26, 2013
Dear Daniel L,

I would like to thank you for staying with us at the Sheraton Chalet.
We appreciate your positive feedback about our property.

I am glad to hear our staff took such good care of you and hope you got to enjoy the indoor and outdoor pool.

Thank you again for your feedback we look forward to seeing you for your next stay.
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Seagrove Beach, Florida
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 8, 2013

This hotel should be 2 1/2 stars. The hotel suffers from dated design and decor, small bath, poor access from parking garage with bags and long hallways. Overall stay was comfortable with clean room, nice bedding and friendly staff. Adjacent Westport Village was disappointing with several restaurants closed early on a Saturday night.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Linda C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adam G, Manager at Sheraton Westport Chalet Hotel St. Louis, responded to this review, September 26, 2013
Dear Linda C,

I would like to thank you for taking the time to leave your comments about our hotel. Your comments will be shared with the general manager and other management staff at the Sheraton Chalet. I am glad to hear that our staff was friendly and you enjoyed your stay.

Again I apologize about the issues you had and thank you for your feedback.
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Travelers are raving about these Maryland Heights hotels

New York City, New York
Level Contributor
29 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed August 19, 2013

Wow, does this hotel need an overhaul. I don't know how long it's been since they went non-smoking, but my room still smelled of stale cigarettes. When I checked in, it was pretty obvious that housekeeping had just sprayed Febreeze all over the room, and that masked it for awhile, but there's no mistaking a former smoking room. The carpets were full of stains and the furniture was beaten to a pulp. A couple of light bulbs were burnt out, and there were no outlets anywhere near the nightstand in which to plug in my phone for overnight charging.

On the up side, the bed was clean and comfortable (I did a pretty thorough mattress check, and that appeared to be relatively new) and the staff was exceptionally nice. The pool was lovely too. Really, the only complaint is that the rooms are just not worth the nightly rate.

Room Tip: Ask for a room that has been recently renovated (if there are any.)
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  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lucy1201
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonWestportPlz, Manager at Sheraton Westport Chalet Hotel St. Louis, responded to this review, August 23, 2013
Dear Lucy1201,

Thank you for taking the time to share your experience at our property. We greatly apologize that you did not have an overall positive experience at our property. The issues you experienced with conditions and cleanliness have been passed on to the management team and are focus areas for upcoming renovations. It is a pleasure to hear that you enjoyed our Sheraton Sweet Sleeper bedding and our staff was courteous, fostering an inviting environment.

Once again, we appreciate your feedback and recognize it as an opportunity for improvement.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Illinois
Level Contributor
44 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed August 1, 2013

I have not stayed at this hotel for a couple of years but recently purchased a room through Priceline. The lobby has been updated from time I previously stayed there.There was fresh Starbuck's coffee available in the lobby and there is a restuarant and lounge featuring 90+ rated wines according to their advertisement, So far so good.
My room had a nice little balcony overlooking the swimming pool and little creek which feeds a lake. The room had Starbuck's coffee for the coffee maker, but only 2 enough creamers (the coffee brews very strong and I would have liked more cream). This room was spacious enough.and the bathroom was quite nice. However, I was disappointed with the cleanliness. As entered the room there was a dirty shoe print on the marble floor and the carpeting was very old; full of stains and generally dirty in appearance. The room smelled musty. They really need to replace the carpet, do a better job of mopping and address the odor.
Another unfortunate issue was the sliding glass door to the balcony which was not locked, and, as I discovered, would not lock. The balcony is shared with the neighboring room, with a center divider portioning off a section of the balcony for each room. I could not help but notice that it would be relatively easy to access the neighboring balcony. With no functioning lock on the balcony door, I was somewhat disturbed by the lack of security. Hopefully not all the rooms have sliding glass doors that do not lock.
Even though I purchased the room through Priceline, I was surprised at how much I had to pay. for a room of this quality. My rating for the room was a 6.5 on a scale of 10 and not really worth the price I paid.
.

Room Tip: Before accepting the room, check the balcony door if you have an outside room. My breakfast in th...
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  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AnneBoelyn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonWestportPlz, Manager at Sheraton Westport Chalet Hotel St. Louis, responded to this review, August 9, 2013
Dear AnneBoelyn,

Thank you for staying with us at the Sheraton Lakeside Chalet!

We are happy that you chose to return to the Sheraton Lakeside Chalet property. Our recently renovated lobby areas and Lucerne Lounge allow guests the opportunity to relax and meet with friends, family, and coworkers in a comfortable and modern atmosphere. We are happy to hear that you enjoyed the setup and amenities within the room such as our Starbucks coffee carafe which allows you to brew coffee at your convenience.

The issues with cleanliness and conditions you encountered are definitely not up to the Sheraton standards. The management team has been notified of the issues you experienced with cleanliness as well maintenance and are presently being addressed. The security of our guests is of the utmost importance to us. We sincerely apologize that you had the aforementioned issues at our property. Please know that we are using your feedback as an opportunity for improvement.

Have a wonderful day and once again we appreciate your feedback.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Minnesota
Level Contributor
35 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed July 23, 2013

The hotel looks like a Swiss Chalet, very cute. The rooms were very large with a balcony. Granddaughter loved the pool. Staff was very friendly and helpful. It was close to airport but a distance from downtown. I would stay here again.

  • Stayed July 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank meema59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonWestportPlz, Manager at Sheraton Westport Chalet Hotel St. Louis, responded to this review, July 27, 2013
Dear meema59,

Thank you for choosing to stay with us at the Sheraton Lakeside Chalet!

We are glad that you enjoyed the unique design of our property and appreciated your spacious room accompanied with a balcony. The outdoor pool is very popular over the summer months so it is good to hear that your granddaughter was able to take advantage of it! We are happy to hear as well that our staff contributed to making your stay so successful.

Thank you for sharing your experiences with us and we hope you stay with us again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Westport Chalet Hotel St. Louis

Property: Sheraton Westport Chalet Hotel St. Louis
Address: 191 Westport Plaza, Maryland Heights, Saint Louis, MO 63146-3001
Location: United States > Missouri > Saint Louis > Maryland Heights
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #13 of 17 Hotels in Maryland Heights
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Westport Chalet Hotel St. Louis 3.5*
Number of rooms: 300
Official Description (provided by the hotel):
Seeing is believing! Sheraton Westport Hotels now boasts the completion of a multi-million dollar renovation, featuring stylish new guest rooms with impressive functionality, the ultra-comfortable Sheraton Sweet Sleeper™ Bed, and flat screen TVs. Our hotel is also conveniently located next to our sister hotel, Sheraton Westport Plaza Hotel St. Louis, and offers access to more than 20 restaurants, exclusive shops, and entertainment. We are also just minutes away from several Forbes and Fortune 500 headquarters. Meeting planners will appreciate the combined total of 42,000 square feet of meeting space and our state-of-the-art conference center.Come stay in the heart of St. Louis at the Sheraton Westport Chalet Hotel St. Louis and surround yourself with everything our exciting city has to offer. ... more   less 
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Also Known As:
Saint Louis Sheraton
Sheraton Saint Louis
Sheraton Westport Chalet Hotel St. Louis Saint Louis/Maryland Heights, MO

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