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“Definitely worth the stay”

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Sheraton Westport Plaza Hotel St. Louis
Ranked #8 of 17 Hotels in Maryland Heights
Level 3 Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Definitely worth the stay”
Reviewed May 9, 2013 via mobile

Called the day before to make a reservation, resv agent very pleasant and helpful. Hotel was very easy to get to. If you are an SPG member of their properties the hotel provides you with evening drinks and hors d'oeuvres and continental breakfast in their SPG guest lounge. Our room was clean and the bed very comfy. My only suggestion to the hotel is that they put a more comfortable couch in the sitting area of their suite, aside from that our stay was great

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Michele3199
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonWestportPlz, Manager at Sheraton Westport Plaza Hotel St. Louis, responded to this review, May 24, 2013
Dear Michele3199,

We greatly appreciate you taking the time out to provide us with your feedback and are happy to hear that you found the hotel easy to find. We hope that you enjoyed the Sheraton Club which offers a higher level of comfort. You can catch up friends or even help yourself to a snack throughout the day. You are also able to purchase the Sweet sleeper bed specifically designed for Sheraton on our website at Sheraton.com. I will be taking your suggestion of getting a more comfortable couch for our suites to upper management.
Again thank you for your feed back and we look forward to having you again in the future.
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434 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (80)
Date | Rating
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English first
Washington DC, District of Columbia
Level 4 Contributor
40 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed May 7, 2013

We have stayed at this hotel for the past three years in April for an annual convention.

The hotel is a bit older and has been renovated nicely. However, vestiges from the older building still remain: an absurdly slow elevator, somewhat shabby walls, etc, in comparison with other hotels in this hotel class.

The staff is generally quite pleasant and helpful, although I had one negative experience with a staff member who questioned my husband's and my club access, which we have received for the several times we have stayed in the hotel.

However, this hotel is excellent for groups and conventions. Because the hotel is situated within a larger shopping/restaurant complex, there are plenty of options for food, drink and entertainment without one getting "cabin fever" inside a hotel for several nights. Club access is adequate, if standard, with breakfast and appetizer/snacks served every day. Nice beds; the room itself is a bit pricey.

Room Tip: 12th floor is on the same level as the club lounge.
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  • Stayed April 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Yael M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonWestportPlz, Manager at Sheraton Westport Plaza Hotel St. Louis, responded to this review, May 24, 2013
Dear Yael M

Thank you for your recommendation. We are happy that you continue to come back and allow us to serve you. Since our recent renovation, we are working to update other parts of the hotel like the elevators. Thank you for your patience and understanding during this process. Our Sweet Sleeper Beds are specifically designed for Sheraton and are available for purchase on our website at Sheraton.com. Again we thank you for taking the time to leave your comments and we look forward to serving you again in the future.

Thank you
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dusseldorf, Germany
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 29, 2013

I stayed at this hotel and it was wonderful. Great pool to relax, excellent breakfast and very friendly staff! i would stay again without doubt! great choice!

Rooms are really spacious with great views and there are a lot of good restaurants close by less than 5 min. walking. Also the internet works fantastic. Lot of tv programs to choose from! The bathroom was very well disposed and the minibar had a lot of different drinks. The restaurant looks very nice at the service was very good.

I had very good room service with a great choice of international meals like italian pasta, fish, omelettes, sandwiches, soups, steaks or good salads as well as a lot of different desserts. The beds are very comfortable and big sized. Everything was very clean and quiet in the area and certainly going to the pool to relax was one of the greatest things and it is open till really late in the night. I would say is one of the best hotels i have stayed and i am sure is a great choice if you are giong to spend a couple of days in the St Louis area close to the airport. enjoy!

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Rafael A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonWestportPlz, Manager at Sheraton Westport Plaza Hotel St. Louis, responded to this review, May 5, 2013
Dear Rafael A,
I would first like to thank you for your positive feedback.
I’m delighted to hear that you had such a fantastic stay with us. We are happy to hear that you were able to enjoy some of the different amenities we offer at our hotel. The Sheraton Suite Sleeper beds are made specifically for Sheraton and if you would like you can go on Sheraton.com and purchase one of your very own!
Once again thank you for taking the time to tell us about your stay, we hope that you come back and stay with us again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Illinois
Level 5 Contributor
81 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed April 28, 2013

My wife and I stayed here with our son and his family for 2 nights, they got a double room and we got a suite. Their room was in another wing which was old and smelly, in a room that should never had 2 beds stuck in it. Their bathroom was very small barely room for one person. It was clean enough but not big enough for 4 people.
Our room was in another part and the suite was very big and nice with 2 flat screens and a nice comfy bed. It was very clean and up to date and had a fireplace and nice furniture.
Like our sons room the bathroom was very small especially for a room as spacious as ours. The staff was very friendly and the food at the restaurant was really tasty. We had breakfast included and it was very good and the lady over it was very helpful So if you stay here get a suite and stay away from the Chalet part.

Room Tip: Definitely get a suite.
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  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank bluesfanillinois
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonWestportPlz, Manager at Sheraton Westport Plaza Hotel St. Louis, responded to this review, May 5, 2013
Dear Bluesfanillinois,
Thank you for providing us with your feedback.
I am delighted to hear that you enjoyed the accommodations in your suite and that our staff was able to provide you with great customer service.
I have addressed your concerns with upper management and once again thank you for your feedback.
We look forward to seeing you again in the near future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tacoma, Washington
Level 6 Contributor
218 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
Reviewed April 25, 2013

I go here every year for a convention and the hotel is very nice. The rooms are comfortable (especially the beds), the staff are all helpful and friendly. Breakfast in the hotel is very good and reasonably priced. And they have a nice bar area. Plenty of choices for food within walking distance and they offer shuttle to one of the area casinos if you want to go out and play.

  • Stayed April 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank gabspa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonWestportPlz, Manager at Sheraton Westport Plaza Hotel St. Louis, responded to this review, May 5, 2013
Dear Gabspa,
Thank you for your feedback and welcome back to the Sheratons at Westport.
I am happy to hear that you have had yet another successful conference and enjoyable stay with us. The variety of food options within walking distance is one of many amenities our guests enjoy about the hotel.
We are looking forward to seeing you again in the near future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saint James, Missouri, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 24, 2013

This hotel was a great experience for a conference. The staff was very helpful and friendly, especially John Gholston at the front desk of the conference center. He smiled and spoke every time he saw me. He's a good people person and willing to help in any way he was needed. Also, I had some minor problems in my room (air conditioner, TV remote, and small spider on ceiling) and the maintenance man who came was very polite and helpful. I could not have asked for better staff at this hotel. Even with the small problems I had it all turned out perfect!

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Connie T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonWestportPlz, Manager at Sheraton Westport Plaza Hotel St. Louis, responded to this review, May 5, 2013
Dear Connie T,
I would first like to thank you for providing us with your feedback.
I am delighted to hear that our staff took such great care of you. I have personally thanked John for providing you with excellent customer and hospitality.
We hope that you come and stay with us again in the near future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
St Louis
Level 1 Contributor
4 reviews
4 hotel reviews
Reviewed April 22, 2013

After our 20th annual club meeting and show at the Sheraton West Port we are once again very happy with the way the weekend went. The hotel is very easy to work with and accomodating to special requests of some of our members. Our Board recently voted to have the next 2 shows here.

Room Tip: The even number rooms look over the Westport complex. Probably not the hotel for a view but the even...
See more room tips
  • Stayed April 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 462BillB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonWestportPlz, Manager at Sheraton Westport Plaza Hotel St. Louis, responded to this review, April 28, 2013
Dear Bill B,

Thank you for your feedback and welcome back to the Sheraton Westport Hotels

We are delighted that you have another successful conference at the Sheraton Westport and our staff was accomodated your requests.

We look forward to having you back in the near future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Westport Plaza Hotel St. Louis

Property: Sheraton Westport Plaza Hotel St. Louis
Address: 900 Westport Plaza, Maryland Heights, Saint Louis, MO 63146-3104
Location: United States > Missouri > Saint Louis > Maryland Heights
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Business Hotel in Maryland Heights
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Westport Plaza Hotel St. Louis 3.5*
Number of rooms: 210
Official Description (provided by the hotel):
Seeing is believing! Sheraton Westport Hotels now boasts the completion of a multi million dollar renovation, featuring stylish new guest rooms with impressive functionality, the ultra-comfortable Sheraton Sweet Sleeper™ Bed, and flat screen TVs. Ideally situated for business, leisure, or weekend getaways T he Sheraton Westport Plaza Tower Hotel St. Louis is close to corporate headquarters, restaurants, exclusive shops, and entertainment. And we’re across the street from our sister hotel, the Sheraton Westport Lakeside Chalet Hotel. Created to be mini-retreats, our amply sized guest rooms, have room to spread out in. Tap into the High Speed Internet Access (Wi-Fi is also available in the lobby), take in the view from the balcony, enjoy in-room movies, and get the best sleep yet in The Sheraton Sweet Sleeper™ Bed. There’s also fresh coffee on hand to help greet the day ahead. Splash around in the pool with family or work up a sweat in our fitness facility or jogging path. Try your hand at something new like at the golf courses nearby or simply relax with live entertainment. Bring a group of just about any size together. Dinner for 8? For 18? For several hundred? With combined meeting space of over 42,000 square feet and our state of the art conference center, our planning staff and audio/visual technicians are ready to help plan and create a memorable meeting, conference, or celebration. Immerse yourself in the excitement our city has to offer. We look forward to welcoming you to the Sheraton Westport Plaza Hotel St. Louis. ... more   less 
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Also Known As:
Sheraton Saint Louis
Saint Louis Sheraton
Sheraton Westport Plaza Hotel St. Louis Saint Louis/Maryland Heights, MO

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