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“Great, except for the pool”

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Homewood Suites St. Louis-Riverport
Ranked #11 of 18 Hotels in Maryland Heights
Reviewed February 19, 2014

We stayed in a suite with a king bed. Everything was great, the bed was comfortable, the bathrooms were very clean and the room was quite roomy! The only problem was the pool. It was a little green when we visited.

  • Stayed: February 2014, traveled as a couple
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Review collected in partnership with Homewood Suites by Hilton
Thank Sharon S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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391 - 397 of 539 reviews

Reviewed February 16, 2014

Poor housekeeping (no fresh linens; room not cleaned), old TVs with intermittent remotes, loud heater fan, mixed up reservations during arrival. I would not recommend this hotel unless everything else is booked. Gives the appearance of a struggling property with no intent to upgrade.

  • Stayed: February 2014, traveled on business
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Review collected in partnership with Homewood Suites by Hilton
Thank Branford M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 14, 2014

Business trip, overnight stay. Nice to have a larger room w/ large work desk and couch. Didn't use, but they have a full size refrigerator and small cooktop and microwave. I just like the larger room to spread out and relax and get some work done on the road. Nice little evening reception, nothing fancy, but very welcome. Standard complimentary breakfast like other Hilton brands, no better or worse. Rooms are a little older and dated, but very clean and well maintained. Quiet stay, which is the top of my list. Very well priced and was in the right area for my trip, and close to interstate but far enough off to be quiet. Not a lot of choices for dining in the immediate area. Very friendly, helpful staff. I would stay there again.

  • Stayed: February 2014, traveled on business
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Thank Midwestbiztraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 9, 2014

If you aren't planning on swimming, this hotel is perfect. Friendly excellent staff, rooms are huge, kitchen is totally equipped. I needed a plug in for my iphone to charge and the front desk had this for me. They brought warm towels and extra pillows to the room. First floor handicapped room was perfect for my elderly grandma w/accessible bathroom.

  • Stayed: February 2014, traveled with family
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Review collected in partnership with Homewood Suites by Hilton
Thank Sarah M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 29, 2014

We have stayed at this hotel for years with the kids and one of the main reasons is the pool. Over the past weekend the pool was green and must of had too many chemicals. Our son broke out from it. I sure hope they get this problem fixed as soon as possible. When traveling with children on of the main reason we pick and choose a hotel is because of the pool

  • Stayed: January 2014, traveled with family
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Review collected in partnership with Homewood Suites by Hilton
Thank Joshua C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JHack73, General Manager at Homewood Suites St. Louis-Riverport, responded to this reviewResponded February 4, 2014

Dear Joshua C.

We appreciate you taking the time to share your disappointment of your most recent stay. Our team members want to ensure our guests the best experience and that we exceed their expectations. I would like to personally apologize that we failed to provide that service to you and your family. You can be confident that we will follow-up on your concern to rectify this issue. We would like the opportunity to demonstrate our commitment to your comfort by inviting you back to the Homewood Suites by Hilton Riverport.

Sincerely,
John Hackett

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 28, 2014

This Hotel is dated and needs an update. I had a non-smoking room - but was placed in a smoking room- smell not bad but hall was smokey.
TVs are old rear projection and remotes are difficult to work- with poor screen images.
Breakfast is OK and nightly dinner is only average.
For the same rate- stay at a Hampton or a Courtyard.
Internet didn't work the final day
People working there are very friendly and helpful- just working in a older property that needs an update.

  • Stayed: January 2014, traveled on business
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Thank matt m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 20, 2014

Great stay, friendly staff. They setup breakfast early for or softball players. They did this for us on both Saturday and Sunday. It was a nice touch. If we play in St Louis again we will definitely stay there.

  • Stayed: January 2014, traveled with friends
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Review collected in partnership with Homewood Suites by Hilton
Thank Mark A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Homewood Suites St. Louis-Riverport

Address: 13639 Riverport Dr, Maryland Heights, Saint Louis, MO 63043-4812
Phone Number:
Location: United States > Missouri > Saint Louis > Maryland Heights
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #11 of 18 Hotels in Maryland Heights
Price Range: $99 - $239 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Homewood Suites St. Louis-Riverport 3*
Number of rooms: 104
Reservation Options:
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Also Known As:
Homewood Suites St. Louis-Riverport Hotel Maryland Heights
Homewood Suites Maryland Heights
Homewood Maryland Heights
Maryland Heights Homewood Suites
Homewood Suites St. Louis-Riverport Saint Louis/Maryland Heights, MO

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