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Traveler rating
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Reviewed December 15, 2017 via mobile

My husband and I stayed here on our way to Texas. Kelly and Haley were very friendly and helpful about were to enjoy good food. The room was nice and had the best pillows we have ever had at hotel. In the morning we were greeted by Teresa who was very friendly and made sure we had wonderful food. We would back again

Date of stay: December 2017
Trip type: Traveled as a couple
Thank Sandy4738
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 10, 2017

We drove a distance and were early for our check in and discovered this hotel does not really have a lounge area for comfortable waiting. When our family arrived, they waited fifteen minutes for someone to check them in!!! There was no bell and another staff member could not locate the desk attendant.

On the positive side, the breakfast bar had some good items: Canadian bacon and pineapple, which were very welcome. Our rooms were clean and good.

Date of stay: October 2017
  • Trip type: Traveled with family
    • Location
    • Sleep Quality
    • Service
Thank 13joni
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 3, 2017

Friendly check in. Rooms have been updated. Great shopping is one exit down on 470- Macy's, DSW, etc. Good location for restaurants as well. Across from the hospital but easy to get to. The bed is great- quiet and safe location. I will stay here again when in town for business.

Date of stay: October 2017
  • Trip type: Traveled on business
    • Value
    • Location
    • Service
Thank Roitz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 29, 2017 via mobile

The Good
Clean

The Not So Good
The desk clerk gave me a room facing
the road despite the fact that I asked
him twice for a rear facing room. When I
back down to the front desk to get the
room I asked for... no desk clerk. The
phone was ringing... no clerk, no one
anywhere. After several additional
unanswered incoming calls, the desk
clerk came in the front door of the hotel
reeking of cigarette smoke. Now, get
this, he answered the phone and
continued with that customer while I,
stood there waiting for service.

The beds are terribly uncomfortable
like concrete.

No newspaper!

Date of stay: September 2017
Trip type: Traveled with family
1  Thank Beth B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TMIHospitality, Manager at Fairfield Inn & Suites Kansas City Lee's Summit, responded to this reviewResponded September 30, 2017

Dear Beth B,

Thank you for your review of our Fairfield Inn & Suites Kansas City Lee's Summit. We are so happy to hear that you found our hotel to be clean. Our apologies for any disappointment with our service and your room assignment. This service is unacceptable for our hotel and will be immediately addressed to ensure that yours was an isolated incident. We would be happy to make sure that you get the room you desire on a future visit to our hotel. We hope you will give a chance to host you again soon.

Sincerely,
Francie T.
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 9, 2017 via mobile

Our family stayed here while having a two-day trip to Kansas City to enjoy the Kansas City Zoo and Worlds of Fun park. It was convenient to both, and we enjoyed a quiet night. The rooms were comfortable and clean. We enjoyed a good breakfast the next day.

Date of stay: July 2017
Trip type: Traveled with family
Thank Karen O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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