Watch your bills.... I reserved my room for a two night stay online a week in advance. When we arrived, I checked in and the amount on my bill was more than I had been quoted online. Luckily I had my receipt from my reservation. I showed it to the front desk and she quickly corrected it. After this our stay was without incident until we went to checkout. Terry was at the front desk when I checked out. She has NO customer service skills whatsoever. My bill was incorrect again! She did nothing to remedy the situation. Luckily, I had my receipt in hand again to prove the price I was quoted. I should have not had to due this once, but twice is totally unacceptable. Even after she read the note from the person who checked me in. She was rude and totally unprofessional. I was very disappointed. I left what should have been a relaxing weekend even more stressed because of the situation.
The property is run down but is suitable for the quoted price and the size of the room. I just should not have had to deal with upcharges. We will not be staying here again all because of the service received!
- Official Description (provided by the hotel):
- Large rooms, onsite Spa and Restaurant, indoor & outdoor pools, and gorgeous scenic views. Just minutes from several state parks, beaches and local attractions. We are the ideal venue for your Lake of the Ozarks business meeting, wedding, banquet or special event. Our skilled staff of professional event planners will make it an event to remember! We can host small groups or groups as large as 1,000! ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Hotwire, Orbitz, Odigeo and Travelocity so you can book your Country Club Hotel & Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Country Club Hotel And Spa
- Country Club Hotel Lake Ozark
- Country Hotel Lake Ozark
- Country Club Hotel & Spa Lake Of The Ozarks, MO - Lake Ozark