I visited with a group on a tour. When we arrived, clearly they were not prepared to check us in. And were pretty "snippy" about it. The following morning they were supposed to open the breakfast a half hour early for us. Again, they had an attitude. I am not sure if the breakfast staff had been told or not, but they caused us to be late all day. And they were not very friendly with us. Fast forward two days.... our group's charter bus was involved in an accident and none of us got back to the hotel until 1:30 am and some of us not until 3:30-4:00. This after we called the hotel from the hospital that was literally 5 miles away to see if the hotel shuttle could pick us up because no taxi service would. We were told no. So after a long night, yes we were a little on the late side getting downstairs to breakfast. The lady said, " you all need to get here earlier". We tried to explain the situation, but again, attitude. They did serve us. But overall I have to say, if the attitude and willingness to assist had been better it would have been a pretty good stay. Housekeeping was somewhat not up to par also.
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- Also Known As:
- Courtyard Kansas City South Hotel Kansas City
- Kansas City Marriott
- Kansas City Courtyard