We had an AWFUL experience at this Holiday Inn. Some of the various issues we encountered: price upon check-in was $40 higher than what we had reserved online (and the front desk was not willing to honor the on-line/reservation price), only ice machine on our floor broken for entire 4 days we were there, burned out light in room, poor quality in the breakfast food (stale, hard biscuits, store-bought donuts- no waffles, omelets, pancakes. Not what I expect when I pay $11 a person for breakfast!), there was also MOLD in bathroom (and lots of it). The 3rd day we were there we happened to check our bank account & noticed we were DOUBLE charged for the room (almost $1000 in total charges). When we brought this to the front desk attendant's attention she told us that we were only charged once. We pulled up our account on our Ipad (so she could CLEARLY see there were two pending transactions...just minutes apart too). After she was incredibly rude to my husband about the situation, a manager walked up & agreed to comp our stay for our trouble. The manager was a bit more helpful but wasn't willing to do anything about the front desk attendant's attitude (and this was not the first time we had dealt with her...she was rude every time we needed something or asked a question). Not the customer service I expect at a Holiday Inn. We will definetly NEVER stay at this hotel EVER again...and possibly never at a Holiday Inn again. We were severly disappointed!!!! I would suggest one of the other 5 or 6 hotels on this same intersection if you're wanting something close to Oceans of Fun or Worlds of Fun.
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- Also Known As:
- Holiday Inn Kansas City - Ne Hotel Kansas City
- Kansas City Holiday Inn
- Holiday Inn Ne