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All reviewsholiday innbreakfast buffetindoor poolthe room was nicenice staymo
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Reviewed February 3, 2013

what a great place to stay the staff is very friendly the rooms are all ways clean if you need a ride to a resteraunt drew is happy to take ya Karen at the bar is wonderfull even when shes covered up with customers shes chearfull and you never have to wait for service. i highly recommend this hotel.

  • Stayed: March 2012, traveled on business
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Thank bigjim6033
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DerekSommerville, General Manager at SureStay Plus Hotel by Best Western Kansas City Northeast, responded to this reviewResponded February 4, 2013

Hello Jim!

Thanks for the kind words about Drew and Karen, they are a great team at night and provide excellent customer service! Thank you for all of your business as we truly appreciate it and hope to see you back soon!

Derek

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 2, 2013

I would like to expecially commend the professional service Denise afforded Steve Hernandez and me during our stay at your hotel. We are from Garden City, Kansas, and travelled to K.C., Mo. to participate in the Groundhog Race. We did well in the race, I came out third in my age catagory, and there were 2617 total runners. So, we are looking foreward to next year, to run there and utilize your excellent Hotel.
Sincerely,
Edward Durr

  • Stayed: January 2013, traveled with friends
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Thank Edward D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DerekSommerville, General Manager at SureStay Plus Hotel by Best Western Kansas City Northeast, responded to this reviewResponded February 4, 2013

Hello Edward!

Great job on finishing in third place, that is quite an accomplishment! Thanks for the kind words about Denise as she is a great teammate we have her and does a great job in providing excellent customer service! Thank you for your continued loyalty to our hotel and hope to see you back soon!

Derek

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 31, 2013

From the time I walked in the door and greeted by Pat or Abby at the front, to enjoying dinner and drinks at the bar with lovely Karen. The hotel manager Marvin Is always mingling with the guests and will do anything for you. Wonderful breakfast buffet that I am always greeted with smiles and Patty treats me like family.

I look forward to coming here and who could ever pass up a "cookie" lady... Wonderfully people!

Thank you!!

  • Stayed: January 2013
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Thank Matt1123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DerekSommerville, General Manager at SureStay Plus Hotel by Best Western Kansas City Northeast, responded to this reviewResponded February 1, 2013

Hello Matt!

Thank you for the kind words about all of our staff! They work hard and take pride in the level of service they provide and I want to Thank You for recognizing that! Thank you for your business and we hope to see you back soon!

Derek

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Reviewed January 31, 2013

I was most impressed with karen the bartender, she really knows how to keep everyone happy and has a great attitude even when she is slamed with customers, I also enjoy the cookie lady she adds to the atmosphere of the Holiday inn

Room Tip: karen the bartender was really great
  • Stayed: January 2013, traveled solo
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Thank don h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DerekSommerville, General Manager at SureStay Plus Hotel by Best Western Kansas City Northeast, responded to this reviewResponded February 1, 2013

Hello Don!

Thank you for your feedback on your recent stay with us and glad you enjoy our bar area and service that Karen provides! Letitia does a wonderful job with ending everyone's day with cookies and milk....glad you enjoy that too! Thank you for your continued business as we certainly appreciate it! Hope to see you back soon!

Derek

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Reviewed January 21, 2013

We have visitors from out of state come and we always meet here so we can visit and Karen is always good to us we love her. Always treated great, love the cookie's. Food's good atmosphere is great. I live in Kansas City but we like to stay here on New Year's eve.

Beverly Allen

  • Stayed: January 2013, traveled with friends
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Thank John A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DerekSommerville, General Manager at SureStay Plus Hotel by Best Western Kansas City Northeast, responded to this reviewResponded January 22, 2013

Hello Beverly!

Thank You for all of the great things you said about our staff and glad you love the cookies! Thank You for giving us the opportunity to serve you and we hope to see you back soon!

Derek

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