So.. to follow-up on my last review, I had to wait 3 months before I could add to my original review. Unfortunately I will not be staying here again... ever. After knowing about our previous stay and having the reservation clearly indicate our requirements (pets, near a door, outside ring) I again had trouble at check-in, again putting us in the back of the hotel where we would have to walk our dogs through the dome to take them outside. Needless to say I did excercise my status as platimun, and held my ground for an acceptable room near a door and on the outer ring. Wonder of wonders, they did have one that met our needs. Unfortunately, after spending the day at the RenFest in BonnerSprings, I return to the hotel and no housekeeping done on the room, nothing, nada, zippo. Seriously!?! Abosolutely couldn't comprehend it. We took the dogs with us, so there was not any excuse for the room to not be addressed by the housekeeping staff. Coupons do not make up for the lack of maid service, not what I expect from any hotel in the Holiday Inn chain. Part of the price you pay is for the maid service to do the minimum, i.e make a bed, change out towels if necessary and refresh the amenities. I usually count anything above this as a perk. If it was a Candlewood that would be different, but it is not.
So... never again, pet friendly is not something they truely care about, nor do they feel it necessary to maintain their reputation with returning guests.
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- Also Known As:
- Holiday Inn Kansas City - Ne Hotel Kansas City
- Kansas City Holiday Inn
- Holiday Inn Ne