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“Kansas City's Best” 5 of 5 bubbles
Review of The Westin Crown Center

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The Westin Crown Center
Ranked #10 of 109 Hotels in Kansas City
Certificate of Excellence
Kansas City
Level Contributor
4 reviews
4 hotel reviews
“Kansas City's Best”
5 of 5 bubbles Reviewed March 10, 2014

I have been staying at the Westin Crown Center for years. Great location, Superior Service and good people. My wife and i were married there 3 years ago and our friends are still talking about how great the hotel was. The Westin Crown Center gives Kansas City a Great Name, maybe that is why so many NFL teams stay there when they are in town. I recently attended the 101 banquet which is always at the Westin, stayed the night.

Room Tip: Make sure to get a room with a view of downtown...
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  • Stayed March 2014, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Pyromike
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve_ShalitKC, General Manager at The Westin Crown Center, responded to this review, March 11, 2014
Pyromike- Thank you for taking your time to share your feedback on your recent stay at The Westin Crown Center. It means a lot to our team to hear our staff is able to consistently go above and beyond to create a top notch experience for you. Knowing we were able to help make such a special memory for you, your wife and friends is amazing. We value your loyalty to The Westin and look forward to having you back in the near future! Thank you again for sharing your refreshing comments.
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2,091 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (604)
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English first
Atlanta, Georgia
Level Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 bubbles Reviewed March 9, 2014

For convenience and location, the Westin works very well. Had a nice view of downtown up on the 13th floor. Central location and the staff was friendly and courteous especially the folks at the front desk and the valet guys.

Room Tip: Choose a high floor and get a corner room with a downtown view if possible.
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  • Stayed March 2014, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Gerard M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve_ShalitKC, General Manager at The Westin Crown Center, responded to this review, March 10, 2014
Gerard M- Thank you for taking your time to share your feedback on your stay at The Westin Crown Center. It is great to hear you enjoyed your overall stay with us and were able to relax and unwind with the breathtaking view from your room. It is our goal as a Westin to create as refreshing and inviting a stay as possible. It means a lot to know we were able to create this for you. We value your business and hope to have you back as our guest in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rio de Janeiro, RJ
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed March 9, 2014

It was my first time ever in the US, I went to Kansas on a business trip and was amazed by the quality of the room, location, and good service I received there.
I spent two weeks there in a room were I could see downtown (Sprint Arena), a beautiful view. Heating worked very well for me, and this was a very important factor for a good sleep since I faced a very cold weather during my stay.
The Crown Center Shopping that is in fact an annex to the hotel have a plenty of great places to eat. I can recommend the Einstein Bros Bagels for a quick breakfast and the Milano if you want a nice meal with a group of friends. Don't forget to check the Hallmarks store there for nice gifts.
I really loved my stay there and definitely will come back someday.

Room Tip: Ask for a room facing downtown, it is quite a view in the morning.
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  • Stayed February 2014, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Leonardo_Acquarone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve_ShalitKC, General Manager at The Westin Crown Center, responded to this review, March 13, 2014
Leonardo- Thank you very much for sharing your feedback on your stay at The Westin Crown Center. It means a lot to our team to hear what a top notch experience you had at our hotel! We take great pride in being located in the heart of Crown Center with many great shops and restaurants right outside our front doors and I am happy you were able to indulge in all the area has at your convenience! It means a lot to our team to know we were able to create such a positive impression as your first time in the US! We value your business and hope to have you back as our guest in the future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Olathe, Kansas
Level Contributor
51 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed March 8, 2014

A friend and I booked a room at a hotel so we had place to stay after a concert at the Czar Bar. Upon arrival at the hotel, the first thing I noticed was it was very busy property. There was a lot of traffic going in and out of the hotel. The lobby is very beautiful, and very well kept. Checking in was a very smooth process. I must note the desk agent checking us in had a stellar mustache. We were put in a room on the top floor. It had a great view of the Crown Center. I found no short comings in the room. We were going to take a shuttle to the Power & Light District to get dinner before our show. It was going to be a 20 minute wait, so we decided to walk. It was less than a 20 minute walk to the Power & Light District, so easy to do when the weather was pleasant as it was the night we stayed. We went to The Brasserie at the hotel after the show to get a drink. The bartender was very knowledgeable and very personable.

To sum it up, we had a great experience at the hotel. When I'm back in Kansas City, I will be staying here.

  • Stayed March 2014, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank BrianW1979
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve_ShalitKC, General Manager at The Westin Crown Center, responded to this review, March 10, 2014
BrianW1979- I appreciate you taking your time to share your feedback on your recent stay at The Westin Crown Center. I am thrilled to hear what a top notch experience you had with us and that you loved our new lobby renovations. We are very fortunate to be centrally located in Crown Center, moments away from many of Kansas City's "hot spots." I am happy the area was very convenient for you. We value your business and look forward to having you back as our guest!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shoreview, Minnesota
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed March 6, 2014

I flew down for a JLR training session on Tuesday the 4th of March, and while I was only there for one day, I was very pleased with the exceptional service. The hotel is in a great location, and while I didn't have the time to explore the area, I would certainly stay here again.

  • Stayed March 2014, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Lrgeek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve_ShalitKC, General Manager at The Westin Crown Center, responded to this review, March 7, 2014
Lrgeek- Thank you for taking your time to share your feedback on your recent stay at The Westin Crown Center. I am thrilled to hear what a great time you had and that our staff was able to go above and beyond to ensure you had everything you needed for a successful stay. We are very fortunate to be located in the heart of Crown Center with many great activites and restaurants to keep you well entertained. We hope to have you back in the future so you can indulge in all the area has to offer you. Thank you again for sharing your feedback.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, TX
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed March 6, 2014

From the moment the shuttle driver dropped me off at the front door until I departed the hotel 5 days later, the staff at the Westin Crown Center exhibited the best customer service I have experienced in a very long time. I was greeted by staff at the door and it continued into the lobby area and at the front desk. While going through the check in process at the front desk, the concierge walked over and introduced himself and got me a glass of water! I was part of the International Folk Alliance conference that consisted of over 2,000 musicians, presenters, agencies and support businesses. There were musicians in every available space in the hotel including the lobby, restaurant, and meeting rooms. The staff maintained a pleasant and helpful attitude in spite of our takeover of their hotel. The rooms were very comfortable and roomy. The concierge gave me a discount card which came in handy in the attached Crown Center Mall. Thanks to the staff at the Westin Crown Center for not only making us feel welcome, but for being there for whatever we needed!! Beautiful hotel and great staff!!

  • Stayed February 2014, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Kendra T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve_ShalitKC, General Manager at The Westin Crown Center, responded to this review, March 7, 2014
Kendra T- I appreciate you taking your time to share your feedback on your recent stay at The Westin Crown Center. I am delighted to hear what a great time you had with us and that our staff made you feel welcome from the moment you arrived. It is our goal as a Westin to ensure our guests are as comfortable as possible. We truly enjoyed having the Folk Alliance at our hotel. It was a lot of fun. We truly value your business and look forward to having your group back with us throughout the next few years. Thank you again for sharing your refreshing comments.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edmonton, Canada
Level Contributor
3 reviews
4 of 5 bubbles Reviewed March 4, 2014

I stayed for Folk Alliance Conference and the hotel dealt extremely well with what I am sure is a hectic and unusual event for them. Everyone as polite and helpful and the conference seemed to go very smoothly from the venue perspective. Well done for year one of the 5 year stay for our conference!


My only beef (and one that will happen only every 4th year) is that as a Canadian (and there were MANY of us), we really wanted to be able to watch some Olympic coverage - esp. hockey - in the mornings and the bar/restaurant was adamant about not "getting it" even with an advance heads up. That was kind of a bummer.

Room Tip: If you need a quieter night, get a room away form the train tracks. I personally loved the "whi...
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  • Stayed February 2014, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Tanya C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve_ShalitKC, General Manager at The Westin Crown Center, responded to this review, March 5, 2014
Tanya C- I appreciate you taking the time to share your feedback on your stay at The Westin Crown Center. I am delighted to hear you enjoyed your stay during the Folk Alliance Conference and that our staff was able to provide quick and efficient service to ensure you had everything you needed for a successful stay. I sincerely apologize for any frustrations you encountered regarding the hours of operation for our restaurants, causing for many of you to miss the Olympic hockey game. I understand how disappointing this was for you. Our team has been made aware of this matter and will work to ensure this does not occur in the future. We value your business and look forward to having you back in the future. Thank you again for sharing your comments.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin Crown Center

Property: The Westin Crown Center
Address: 1 East Pershing Road, Kansas City, MO 64108-2503
Phone Number:
Location: United States > Missouri > Kansas City
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Kansas City
#5 Luxury Hotel in Kansas City
#11 Family Hotel in Kansas City
#14 Romantic Hotel in Kansas City
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The Westin Crown Center 4*
Number of rooms: 729
Official Description (provided by the hotel):
Located in the heart of downtown, The Westin Kansas City at Crown Center, a recipient of the AAA Four Diamond Award is encompassed by Hallmark's Crown Center. Known as a city within a city. ... more   less 
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Also Known As:
The Westin Crown Hotel Kansas City
Westin Crown Center
Westin Kansas City
Kansas City Westin

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