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“Needs improvement”

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The Westin Crown Center
Ranked #9 of 108 Hotels in Kansas City
Certificate of Excellence
Los Angeles
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Needs improvement”
Reviewed September 14, 2013

Sorry, but this Westin doesn't measure up to the rest in the chain. The beds were comfortable, bit the room wasn't clean - very dusty and a used coffee cup on the patio when we arrived. The light bulb at the front of the room was out. The computer in the lobby didn't work. Had to spend time on my cell phone trying to correct they computer problem because the hotel uses a "3rd party" and takes no responsibility for the problems even though the problem was not with the server according to this "3rd party" server. What? Arriving back in the room the someone had dinner on our patio - left gifts of plates, leftover food and used wine glasses. TV remote not always working...batteries, etc. Room very COLD the first 2 days. System is 40 plus years and doesn't really get hot until it goes 50 degrees or lower. What? Turned the air/heater off for comfort. Phillip - housing manager was very accommodating and understanding. It just seems staff needs training - they are very quick to explain why there is a problem instead of fixing the problems. Food was great. Lobby area outstanding.

Room Tip: Top floors for best view
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  • Stayed September 2013, traveled on business
    • Location
    • Sleep Quality
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Helpful?
1 Thank Carol M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve_ShalitKC, General Manager at The Westin Crown Center, responded to this review, September 16, 2013
Carol M- I appreciate you taking your time to share your comments and concerns regarding your recent stay at The Westin Crown Center. I am pleased to hear you were able to relax and unwind in the comfort of your Heavenly bed as well as were pleased with our new lobby renovations! I sincerely apologize if your stay was less than perfect due to the frustrations you encountered with the complimentary computers in our lobby as well as the maintenance of your guest room. It is our goal as a Westin to create as relaxing and convenient an experience as possible. This is not at all what staying at a Westin should feel like. I am happy to hear our staff was friendly and understanding, doing whatever they needed to make sure you were as comfortable as possible. I have addressed these matters with the appropriate teams to further investigate where our team fell short and ensure this does not occur on any future stays. We truly value your business and would love the opportunity to have you back as our guest to create a top notch experience.
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Rating summary
  • Location
  • Sleep Quality
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  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (633)
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English first
Jefferson City, Missouri
1 review
Reviewed September 10, 2013

The Westin is located just outside of downtown KC. It provides really great panoramic views of downtown KC, including a spectacular view of Union Station and the Liberty Memorial. The staff is wonderful. This is an excellent place to stay if you visit KC during the holidays. Crown Center's outdoor ice rink is just across the street. When I go to KC, I only stay at the Westin.

Room Tip: Ask for a room with a view of Liberty Memorial.
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  • Stayed August 2013, traveled as a couple
    • Value
    • Location
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Helpful?
Thank Shannon K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve_ShalitKC, General Manager at The Westin Crown Center, responded to this review, September 11, 2013
Shannon K- Thank you very much for taking your time to share your feedback on your recent stay at The Westin Kansas City at Crown Center. I am pleased to hear what a great stay you had and were able to relax and unwind in the comfort of your guest room, enjoying the beautiful view of Union Station and Liberty Memorial. We take great pride in being located in the heart of Crown Center and are getting very excited for the upcoming holidays where the area is truly spectacular! We value your feedback and look forward to creating another signature stay for you! Thank you again for your refreshing comments.
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O'Fallon, Missouri
1 review
Reviewed September 10, 2013

Beautiful hotel. The pictures do not do the lobby justice. The staff is very welcoming. It was also very convenient having the shuttle service to take you to Power and Light. Our room was spacious and nicely decorated, and most importantly, clean! We will definitely stay here again.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Annie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve_ShalitKC, General Manager at The Westin Crown Center, responded to this review, September 11, 2013
Annie M- I appreciate you taking your time to share your feedback on your recent stay at The Westin Crown Center. It means a lot to our team to hear what a great experience we were able to help create for you and that you loved our new lobby renovations! It is our goal to create as relaxing and convenient a stay as possible for our guests and I am delighted to hear you were able to relax and unwind in the comfort of your guest room as well as take full advantage of the complimentary shuttle to transport you to any of the sites and restaurants in the area! We truly value your business and look forward to having the opportunity to serve you as our guest in the near future! With the holidays approaching, come back and see us! Crown Center is such a beautiful place during the holidays!
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At Louis
2 reviews
Reviewed September 9, 2013

We had a great room, very clean, wonderful employees. Our room was large enough for our family of 5 and we appreciated the fridge and large bathroom! We came for the Irish Festival so the hotel was very convenient. We also ate in the hotel restaurant twice because kids eat for $1. Excellent place to stay.

  • Stayed September 2013, traveled with family
    • Value
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Helpful?
Thank KatyM265
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve_ShalitKC, General Manager at The Westin Crown Center, responded to this review, September 10, 2013
KatyM265- Thank you very much for sharing your refreshing comments on your stay with us at The Westin Crown Center. It means a lot to our team to hear what a great stay you had and were able to enjoy all the amenities provided to you as our guest. We take great pride in being centrally located in Crown Center with many great attractions and shops in the area and I am happy the location worked out perfectly for you during Irish Fest. Your feedback is very important to our team and we look forward to having you back as our guest in the future!
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Leavenworth, Kansas
1 review
Reviewed September 9, 2013

We once again had a wonderful stay at the Westin for the 2013 Kansas City Irish Fest. The service at the hotel is always spot on; the bedrooms are lovely and very comfortable. Because of the close proximity to the fest, we were able to get away from the extreme heat (100F+) by escaping to our rooms for a well-deserved break. Then feeling completely rejuvinated, we went back to the fest to again immerse ourselves in the music, atmosphere and just a lot of fun!

  • Stayed September 2013, traveled with friends
    • Value
    • Location
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Helpful?
Thank Celticmusiclovers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve_ShalitKC, General Manager at The Westin Crown Center, responded to this review, September 10, 2013
Thank you for sharing your comments on your recent stay at The Westin Crown Center over Irish Fest! I am pleased to hear what a wonderful stay you had with us and that our staff went above and beyond to create a relaxing, refreshing stay for you. We are very fortunate to be centrally located in the heart of Crown Center and I am happy the location worked perfectly for you during Irish Fest, and were able to come back and unwind in the comfort of your guest room after a long, exhausting day. We value your business and look forward to welcoming you back to The Westin family in the future.
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Islip, New York
Level 3 Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed September 9, 2013

Read other reviews so I was prepared for the visit.
Positive - Housekeeping had improved, the room was cleaned everyday we were there. Friendly staff.
Negative - Concierge was not in the first two days of our stay. No events, quiet little town so I had to research places to go and eat. Bellman and reservation staff were suppose to help but no one was ever around. Bought my own tickets to KC preseason football game and planned my own outings to the nearby museums.

As I said its a quiet town... most restaurants in the hotel close by 8pm...local restaurants close between 9 and 10pm but no concierge so you must research which closes late.

Room Tip: I guess after reading other reviews...rooms were not cleaned. That being said request a room the 16t...
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  • Stayed August 2013, traveled with family
    • Value
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Helpful?
Thank Sonj2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve_ShalitKC, General Manager at The Westin Crown Center, responded to this review, September 10, 2013
Sonj2013- Thank you very much for taking your time to share your feedback on you recent stay at The Westin Crown Center. I am pleased to hear you enjoyed your stay and that our staff was friendly and accommodating, ensuring you had a freshly clean room to relax and unwind in each day! It is our goal to create as welcoming, and comfortable an experience as possible for our guests. We value your loyalty to The Westin and look forward to welcoming you back to the family in the future!
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Olathe, Kansas, United States
Level 2 Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 9, 2013

Had a great time. The staff was great and the facility is wonderful. Can't beat the location. We have stayed at the Westin twice before and it has always exceeded our expectations. Thank you for a quality weekend.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lee M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve_ShalitKC, General Manager at The Westin Crown Center, responded to this review, September 10, 2013
Lee M- I appreciate you taking your time to share your feedback on your recent stay at The Westin Crown Center. It means alot to our team that we were able to go above and beyond to create a welcoming, relaxing experience fo you! We are very fortunate to be located in the heart of Crown Center and I am happy to hear you were able to conveniently visit all the great restaurants and attractions. We value your business and look forward to welcoming you back to The Westin family in the near future.
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Additional Information about The Westin Crown Center

Property: The Westin Crown Center
Address: 1 East Pershing Road, Kansas City, MO 64108-2503
Phone Number:
Location: United States > Missouri > Kansas City
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Luxury Hotel in Kansas City
#5 Business Hotel in Kansas City
#11 Family Hotel in Kansas City
#14 Romantic Hotel in Kansas City
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The Westin Crown Center 4*
Number of rooms: 729
Official Description (provided by the hotel):
Located in the heart of downtown, The Westin Kansas City at Crown Center, a recipient of the AAA Four Diamond Award is encompassed by Hallmark's Crown Center. Known as a city within a city. ... more   less 
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Also Known As:
The Westin Crown Hotel Kansas City
Westin Crown Center
Westin Kansas City
Kansas City Westin

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