Sorry, but this Westin doesn't measure up to the rest in the chain. The beds were comfortable, bit the room wasn't clean - very dusty and a used coffee cup on the patio when we arrived. The light bulb at the front of the room was out. The computer in the lobby didn't work. Had to spend time on my cell phone trying to correct they computer problem because the hotel uses a "3rd party" and takes no responsibility for the problems even though the problem was not with the server according to this "3rd party" server. What? Arriving back in the room the someone had dinner on our patio - left gifts of plates, leftover food and used wine glasses. TV remote not always working...batteries, etc. Room very COLD the first 2 days. System is 40 plus years and doesn't really get hot until it goes 50 degrees or lower. What? Turned the air/heater off for comfort. Phillip - housing manager was very accommodating and understanding. It just seems staff needs training - they are very quick to explain why there is a problem instead of fixing the problems. Food was great. Lobby area outstanding.
- Official Description (provided by the hotel):
- Located in the heart of downtown, The Westin Kansas City at Crown Center, a recipient of the AAA Four Diamond Award is encompassed by Hallmark's Crown Center. Known as a city within a city. ... more less
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- Also Known As:
- The Westin Crown Hotel Kansas City
- Westin Crown Center
- Westin Kansas City
- Kansas City Westin