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“"Always a relaxing weekend......"”

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The Westin Crown Center
Ranked #9 of 108 Hotels in Kansas City
Certificate of Excellence
Manhattan, Kansas
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“"Always a relaxing weekend......"”
Reviewed May 15, 2013

My mom, daughter, and I have been staying at the Westin Crown Center for special Girls Weekends for years. It's a beautiful property that is always well maintained and recently updated. The staff are warm and welcoming from the valets to the front desk, all the way up to the GM. We will definitely continue to return whenever we can!

Room Tip: In the summer ask for a room w/a downtown view to enjoy the city lights. Around Christmas time ask...
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  • Stayed May 2013, traveled with family
    • Value
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Helpful?
Thank sharper_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve_ShalitKC, General Manager at The Westin Crown Center, responded to this review, May 16, 2013
sharper_11- Thank you very much for taking your time to share your refreshing comments on your recent stay at The Westin Kansas City at Crown Center. I am so delighted that we are able to create such a great tradition with your family, consistently making you feel warm and welcome. Your loyalty means so much to The Westin team and hearing your kind praises only makes us more motivated to continue to provided signature service for our guests. We cannot wait to have your family back with us to create another welcoming and memorable stay!
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Lacey, Washington
Level 3 Contributor
22 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed May 15, 2013

Guest service representatives Dustin and Sena went above and beyond. The took great care to ensure that my stay at the Westin was the best possible. I look forward to staying at the Westin Crown Center during my upcoming trips over Memorial Day weekend and the 4th of July weekend. The lobby is almost done, and it looks great. The location is perfect for activities around the Crown Center as well as the night life at P&L and Westport/Midtown.

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rodger W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve_ShalitKC, General Manager at The Westin Crown Center, responded to this review, May 16, 2013
Rodger W- Thank you very much for taking your time to share your thoughtful comments on your recent stay at The Westin Kansas City at Crown Center. I am so pleased to hear you enjoyed your stay and that you were able to make such positive connections with our staff and that they went above and beyond to ensure you had as relaxing and positive of a stay as possible! I have shared your warm comments with our Front Office team so they receive the recognition they so greatly deserve. The Westin is very excited about our new lobby renovations and it is great you are pleased with the new renovations. Thank you again for sharing your feedback. We truly value your business and look forward to having you back as our guest in the future to create another memorable and delightful stay!
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Wichita, Kansas
Level 3 Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed May 15, 2013

We checked into the Westin when there were a number of big events going on in the KC area, resulting in a full hotel. This didn't alter their service, attitude, or assistance at any time. We were given professional and courteous service, provided timely and quickly. Love the remodel that has taken place also!

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Jaycie_1995
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve_ShalitKC, General Manager at The Westin Crown Center, responded to this review, May 16, 2013
Jaycie_1995- The Westin Kansas City at Crown Center appreciates you taking your time to share your recent stay with us. It is so great to hear our staff welcomed you with open arms, providing quick and efficient serving, making sure you had everything you needed for a successful stay! We are very excited about the new lobby renovations and I am delighted to hear you love the new improvements! Your feedback means a lot to our team and helps us to continue to provide refreshing stays for our guests! We look forward to having you back in the future to create another relaxing and memorable stay.
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Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 15, 2013

The staff is extremely attentive and there to help at the drop of a dime!!! I have stayed at the Westin a handful of times and each experience is better and better than the last. I would definitely recommend this hotel to anyone coming from an out of town trip or someone who is looking for a little stay-cation getaway for the weekend!

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank THotzel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve_ShalitKC, General Manager at The Westin Crown Center, responded to this review, May 16, 2013
THotzel- Thank you very much for sharing your refreshing comments on your recent stay with us at The Westin Kansas City at Crown Center. I am so happy to hear you enjoyed your stay and that our staff made your feel warm and welcome, making sure you had everything you needed for a relaxing and positive stay! Knowing our staff is able to continue to consistently make your stays better and better is so great and means so much to our team to hear! We truly value your loyalty to The Westin and are very lucky to have you as part of the family. We look forward to having you back in the future to create another memorable weekend getaway!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Centertown, MO
Level 2 Contributor
8 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed May 15, 2013

My husband and I have stayed at the Westin in Kansas City several times and love it!! We have stayed for New Year's Eve and just for random weekend escapes. This last outing was for Mother's Day as we now have a 3month old and happened to fall over Rock Fest weekend. We had no idea that the concert was the same weekend. The hotel was packed but there was no shortage of courtesy or cleanliness. The staff bends over backwards to make your stay enjoyable and were very helpful with all the gear for the little one! We'll be back!

Room Tip: Pay for the corner king...the views are fantastic!
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  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Susan C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve_ShalitKC, General Manager at The Westin Crown Center, responded to this review, May 16, 2013
Susan C- Thank you so much for sharing your thoughtful comments on your recent stay with us at The Westin Kansas City at Crown Center. I am delighted to hear that you enjoyed your Mother's Day celebrations with us and that our staff went above and beyond to make sure your family was as comfortable as possible, especially during such a busy weekend! Your loyalty to The Westin means so much to our team and we are very fortunate to have the opportunity to create memorable and relaxing stays for you and your family. We look forward to having you back and continuing to provide top notch service.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sterling, Illinois
Level 2 Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 15, 2013

Had a better than expected stay at this wonderful Westin! We were pleasantly surprised with an early check-in with a smile! The check-in clerk (Steve) was AWESOME!! The Westin Crown Center in Kansas City has so much to offer! LOVED EVERYTHING ABOUT THIS GREAT WEEKEND!!!

Room Tip: Ask for Steve to check you in!
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  • Stayed May 2013, traveled as a couple
    • Value
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    • Cleanliness
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Helpful?
Thank BrindaJer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve_ShalitKC, General Manager at The Westin Crown Center, responded to this review, May 16, 2013
BrindaJer- Thank you very much for taking your time to share your warm comments regarding your recent stay at The Westin Kansas City at Crown Center. I am so pleased to hear we were able to exceed your expectations and that our staff welcomed you with smiles on their faces, making you feel warm and welcome! I have shared your thoughful comments with our Front Office team so they receive the recognition they greatly deserve! It means so much to our team that we were able to make a huge impact on creating such a memorable weekend for you! We look forward to having you back as our guest in the future, and continue to make you feel warm and welcome as our guest.
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therealmccoy1
Level 4 Contributor
34 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed May 15, 2013

Let me start by listing off the things that I liked. We stayed there during a convention and I enjoyed the abundance of shops and dining options attached. I also had their room service (way overpriced) and found it to be pretty dang tasty for a burger and fries. The rooms were clean and the housekeeping, security, room-service and front desk was pleasant. Not over the top, but easy and professional to deal with.

That being said, they think a little to highly of themselves. They charge for daily use of the internet and parking (which isn't surprising, but still not friendly). Two burgers and fries with sodas will cost you $60 to come to your room. Again, not shocking, just not awesome. Also, they won't let you have a luggage cart without the concierge...I found this kind of dirty. I don't need to pay some guy you keep on the payroll if you would let me borrow the cart and do it myself. After agreeing to have him come to the room, he was nasty and rude (I told him where he could stick his precious luggage cart) and we decided to load up out stuff ourselves.

Honestly, while convenient for our particular set of circumstances, I wouldn't pick this one for a pleasure trip. The hotels in the area know they got you for the conferences they host, so they aren't going to go out of their way to be customer friendly.

  • Stayed May 2013, traveled on business
    • Value
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Helpful?
Thank therealmccoy1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve_ShalitKC, General Manager at The Westin Crown Center, responded to this review, May 16, 2013
therealmccoy1- Thank you for taking your time to share your comments and concerns regarding your recent stay at The Westin Kansas City at Crown Center. I am delighted to hear you were able to take full advantage of the convenience of the Crown Center shops and restaurants connected to our hotel as well as relax in the comfort of your guest room. I sincerely apologize if our staff did not make you feel warm and welcome to our hotel. This is not what staying at a Westin should feel like. I have shared your comments with our Front Office team so we can address this matter as seen necessary. I hope you stay does not reflect negatively on other Starwood Hotels. We would love the opportunity to serve you as our guest again in the future. Thank you again for your comments.
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Additional Information about The Westin Crown Center

Property: The Westin Crown Center
Address: 1 East Pershing Road, Kansas City, MO 64108-2503
Phone Number:
Location: United States > Missouri > Kansas City
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Kansas City
#5 Luxury Hotel in Kansas City
#11 Family Hotel in Kansas City
#14 Romantic Hotel in Kansas City
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The Westin Crown Center 4*
Number of rooms: 729
Official Description (provided by the hotel):
Located in the heart of downtown, The Westin Kansas City at Crown Center, a recipient of the AAA Four Diamond Award is encompassed by Hallmark's Crown Center. Known as a city within a city. ... more   less 
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Also Known As:
The Westin Crown Hotel Kansas City
Westin Crown Center
Westin Kansas City
Kansas City Westin

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