I wanted to thank the Westin staff for a wonderful stay. I received outstanding service from, Sean Duke, Director of Rooms, and other Front Desk staff: Lori Jaegers, Ian Micheals, and Steve Clodfilter. I happened to be walking down the stairs when I saw Mr. Duke and he asked me if I was enjoying my staff. I told him it was perfect, except for one little detail, and he asked what it was. I told him and he said what was your room number, and we'll take care of you Mr. Wells. And he did. Now that's 5-star service.
For families the location of the Westin is ideal. It's right next to the Aquarium and Legoland, and several toy stores in the Crown Center shopping center. And a ice cream shop, perfect for the kids. There's a nice wine shop too just up the stairs from the lobby with a very high quality selection of wine and beer.
I also loved the shower with the 5-star shower head, and bed, as always.
I would highly recommend families traveling to Kansas City to stay at the Westin Crown Center because of the 5-star service and excellent location for many family activities. Be sure to ask for Sean Duke, he is just outstanding.
- Official Description (provided by the hotel):
- Located in the heart of downtown, The Westin Kansas City at Crown Center, a recipient of the AAA Four Diamond Award is encompassed by Hallmark's Crown Center. Known as a city within a city. ... more less
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- Also Known As:
- The Westin Crown Hotel Kansas City
- Westin Crown Center
- Westin Kansas City
- Kansas City Westin