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The Westin Crown Center
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Reviews (2,330)
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Reviewed November 13, 2012

Long story short: Had a room in a block for my Sister In Law's wedding. We asked for a King room and got two doubles. The hotel acted like we were asking for the moon when we requested to change rooms. Absolutely rude and entitled evening staff.
The room we got (the wrong room) was dirty. Dusty end tables, stain on pillow case, gross bathroom: dusty counter, spotted mirror and the sink...eww.
This location needs an upgrade greater than the flat screen televisions.

I will not be returning to this location. EVER.

Room Tip: Just know that on the 7th floor, you are at ground level.
  • Stayed: October 2012, traveled with family
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1  Thank Justinbabbitt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve_ShalitKC, General Manager at The Westin Crown Center, responded to this reviewResponded November 14, 2012

Justinbabbitt- Thank you for taking your time to share your feedback on your recent stay at the Westin Kansas City at Crown Center. I sincerely apologize for the issues you encountered with your room and check in. I have shared your comments with the appropriate teams to avoid these issues from occuring in the future. This is not what staying at a Westin should feel like. We truely value your business and hope this does not reflect negatively on other Starwood Hotel properties. If we could speak to you further about this, please contact our Front Office Manager, Wes Wilt at 816-474-4400 so we can get more information on your stay. Thank you again for bringing the issues with your stay to our attention, as we take these things very seriously.

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Reviewed November 12, 2012 via mobile

Stay here about once a year. It's okay if you get a good deal on the rate. Would not book it at full rate though. Might see an NFL player here. Seems like the hotel hosts the visiting teams on weekends when Chiefs are home.

Have dined at both restaurants in past - and had the room service. It's a bit pricey. Go buy beer at the convenience store if you want to enjoy a few. Bar is very expensive.

Mall attached to the hotel is small and only has a hand full of shops so if shoppimg is your thing, look somewhere else.

The hotel is about what you'd expect just over priced for what you'll be getting.

  • Stayed: November 2012
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Thank RoamingRadioGuy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve_ShalitKC, General Manager at The Westin Crown Center, responded to this reviewResponded November 13, 2012

RoamingRadioGuy- Thank you for taking your time to share your feedback on your recent stay at the Westin Kansas City at Crown Center. The Westin takes great pride in being located in the heart of Crown Center and it is great to hear you took advantage of the shops and restaurants. If you plan on visiting Kansas City over the holidays, check out our great Shop and See the Lights room package or many more offered on our website. We value you business and look forward to having you back in the future. Thank you again for taking your time to share your comments.

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Reviewed November 12, 2012

Our group stayed overnight for a conference at the Sprint Center, which is only a few blocks away. The rooms were very clean and the floor we were on was quiet. We had a corner room and it was very spacious. It was a great stay.

  • Stayed: November 2012, traveled with friends
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Thank 77pearl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve_ShalitKC, General Manager at The Westin Crown Center, responded to this reviewResponded November 13, 2012

77pearl- Thank you for taking your time to share your positive feedback on your recent stay at the Westin Kansas City at Crown Center. I am so pleased to hear you enjoyed your corner, quiet room as well as the location of our hotel. We are very fortunate to be located in the heart of Crown Center so close to many of Kansas Citys local attractions. We value your business and look forward to having you back in the future. Check out our great SeaLife and LegoLand packages for your next stay.

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Reviewed November 12, 2012 via mobile

You can't beat the location of this property...right on the Plaza in downtown KC. If you are planning to see an event at the Sprint Center, it is just right down the street.

As for the property itself...check-in was efficient and the overall service was excellent! The rooms offer excellent views of the KC downtown area, but they are a little dated. There are small balconies off of each room, but I stress SMALL. There is only enough space to step outside...they serve no other function than that.

Value is subjective. It is a little pricier than my usual accommodations...so I thought it was a little expensive. However, someone who stays at higher priced hotels may have a better perspective on value. I stayed there because it was the location of a convention I was attending.

  • Stayed: November 2012
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Thank Sacha S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve_ShalitKC, General Manager at The Westin Crown Center, responded to this reviewResponded November 13, 2012

Sacha S- Thank you very much for taking your time to share your feedback on your recent stay at the Westin Kansas City at Crown Center. It is so great to hear you found the location of the Westin convenient. We are very fortunate to be located in the heart of Crown Center, close to many Kansas City attractions. I am pleased to hear the service you recieved was excellent. Our staff strives to provide quick and efficient service and make our guests feel at home. I am glad you enjoyed your great view of the city and appreciate your business. The Westin lobby will be going under renovation in December. I would be great to have you back and hear what you think of the new improvements!

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Reviewed November 12, 2012

Owning our own business in St. Joseph, MO my husband and I just have to get away and relax and we love the Power and Light district. We normally have friends meeting us and always enjoy a nice dinner and drinks. Our favorite part of our trip is our stay at The Westin Crown Center. We can enjoy a nightcap in the louge before heading to our room. The view is always phenomenal. Nothing beats the KC lights at night. The staff is very friendly, our room is very clean, and that bed is unbelievably comfy. The biggest problem I have at The Westin is not wanting to climb out of bed to leave. The Westin is definetly our favorite place to stay in KC.

  • Stayed: October 2012, traveled with friends
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1  Thank Kelly G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve_ShalitKC, General Manager at The Westin Crown Center, responded to this reviewResponded November 13, 2012

Kelly G- Thank you very much for taking your time to share your positive feedback on your recent stay at the Westin Kansas City at Crown Center. It is so great to hear you and your husband choose the Westin Crown Center for your getaway! We truely value you loyalty to our hotel and I am pleased to hear it is your favorite place to stay! The Westin takes great pride in being located in the heart of Crown Center and I am glad the location is convenient for you and that you enjoy the wonderful view the Westin provides you as well as the Heavenly Beds! On the Westin Shop at Home website, you are able to purchase any of our Heavenly Amenities. We look forward to having you back to our hotel and creating many more memorable and relaxing getaways for you and your husband. Thank you again for you loyalty and feedback.

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