I stayed at this property recently with my son. We had 2 double beds-both of which had many stains on the comforters. When I moved the pillows on my bed; I also had what looked like a dead fly between two pillows. The carpeting had very dark spots as if there was grease or dirt on it. My son who had on white socks said "look at my socks". When I looked they were fairly dirty and this was just walking through the room and bathroom. To open curtains, I had to crawl over chairs. In the morning, I kept hearing doors closing loudly and loud voices. At 9:30 a.m., housekeeping was knocking on my door. I was a housekeeper myself years ago and always did the rooms that had been vacated first. I was checking out in a couple of hours anyway and would preferred to have not been bothered until then. I told housekeeping I would be checking out but not for a while. I was going to make some coffee, but the coffeemaker was fairly dusty, along with the hair dryer. The shower head didn't really aim the direction I would have liked and the makeup mirror didn't work. My son felt that the shower spray was too rough. Of course, it was not adjustable. The breakfast in the Brasserie Restaurant wasn't bad at 17.50 a person. The lobby was nice as was the ambiance. I would possibly stay here again, but at nearly $150 a night I would expect something much better!!
- Official Description (provided by the hotel):
- Located in the heart of downtown, The Westin Kansas City at Crown Center, a recipient of the AAA Four Diamond Award is encompassed by Hallmark's Crown Center. Known as a city within a city. ... more less
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- Also Known As:
- The Westin Crown Hotel Kansas City
- Westin Crown Center
- Westin Kansas City
- Kansas City Westin