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“Good Location”

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Holiday Inn Country Club Plaza
Ranked #16 of 111 Hotels in Kansas City
Certificate of Excellence
Reviewed October 2, 2013

Friendly staff, clean rooms. The ice machine was located on one of the upper floors, not sure which one, because we never found it. The 2nd floor had a bad smell, kind of like sewer. The snack machines down the hall took our money twice, but gave us nothing in return. My husband reported this to the desk and was told it had been messing up all day, but our money was not returned. The pool was nice, however, looking at the online pictures, I had expected it to be larger. It is in a good location. In The Plaza you will find many wonderful places to eat...just bring a full pocketbook and expect to spend some money! Probably would return if visited here again in the future.

  • Stayed: July 2013, traveled with family
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Thank alexanders07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jim J, Manager at Holiday Inn Country Club Plaza, responded to this reviewResponded October 4, 2013

alexanders07,
First let me apologize for the difficulties you experienced during your stay with us. The ice machines are tucked into areas that are not the most conspicuous, as with most hotels, but the locations are clearly identified on the property layouts in each room. As for the bad smell, this was a clogged drain that we promptly repaired. If you will contact me directly I will make sure that we refund any monies lost in the vending machines and please do accept my apology that this was not taken care of when brought to the attention of the staff on duty.
Our goal is 100% satisfaction and this obviously was not the case for you. Again, I ask that you contact me directly so that I can talk to you about your experience and resolve it to your satisfaction.

Sincerely,

Jim Jirik
Assistant Director of Sales

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512 - 518 of 756 reviews

Reviewed September 15, 2013

Not a high end hotel, but a decent place for business for meetings. A few miles south of downtown. The meeting rooms were ample but not extravagant.

Strategic location for wonderful nightlife and eateries. Good hearty walk, but accessible. The hotel shuttle will take you within a three mile radius.

It needs a facelift throughout, but not bad. My pillows were lumpy.

Friendly attentive staff.

  • Stayed: September 2013, traveled on business
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Thank TahmiJoh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Country Club Plaza, responded to this reviewResponded September 30, 2013

Dear TahmiJoh,

Thank you for your review regarding your recent stay. It's nice to hear that you liked our convenient location and hotel staff. We apologize for the inconvenience you may have had due to the condition of the property, rooms and pillows. We have taken note of your valuable comments and your review will be used to reconsider improvements needed and we hope you can give us a chance to show what we have done.

Again, thank you for your feedback as this is our best resource of improving guest services.

Sincerely,

Zelyn N
Case Manager
IHGCare

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Reviewed September 13, 2013

Free parking, free wifi, free shuttle to local downtown area, and comfy beds with firm or soft pillow options. The staff was always smiling, polite and bend -over- backwards helpful. An older building that was sparkling clean with a huge pool, deep enough at one end to show off your diving skills.
This was a great destination for our Red Hat Society Reunion!

Room Tip: There is an odd layout of the second floor so if you need wheelchair accessibility make sure you mak...
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  • Stayed: September 2013, traveled with friends
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Thank Deb F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jim J, Manager at Holiday Inn Country Club Plaza, responded to this reviewResponded October 4, 2013

Deb F,
Thank you for taking time to share your experience at our hotel. You listed several of the great amenities that we offer that really add to our guests experience while at our hotel. Especially popular is our complimentary shuttle service. All of our rooms are wheelchair accessible, but there are a few on the second floor that require the use of a lift. I do advise anyone needing this access to book one of our ADA equipped rooms for the best experience.

It was a great pleasure having your group here and we look forward to seeing you again.

Best regards,

Jim Jirik
Assistant Director of Sales

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 11, 2013

I feel "meh" about this Holiday Inn. Nothing horrible to say, really....it will meet most people's needs. The check in staff and management were absolutely great and super friendly. We had no cleaniness issues or issues with the room at all. I had read the pool was really nice, so I was looking forward to a swim, but it was kind of a let down...it was just a plain outdoor pool. We decided to head down to the hotel bar, but the service was slow as molasses as the bartender was more concerned with talking than making drinks. We didn't have any issues parking like others, but I can see where they might have issues....those stalls are tight!

  • Stayed: August 2013, traveled as a couple
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Thank tanyalee79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Country Club Plaza, responded to this reviewResponded September 27, 2013

Dear tanyalee79,

Thank you very much for taking the time to share your thoughts and comments regarding your stay with us. It is our pleasure to accommodate our guests needs the best way we can and we are so pleased you appreciated our check in staff and management as well as the hotel cleanliness. We apologize for any disappointment experienced at the pool and hotel bar. Rest assured that your comments will be reviewed by our team and take actions accordingly.

Thank you again for your feedback and we hope to have another chance to make your stay as best as it can be.

Sincerely,

Karen C
Case Manager
IHGCare

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Reviewed September 10, 2013

I too was at the convention last week that had approximately 50 women (Red Hatters) attending. The staff was exceptionally accommodating, kind, and patient. They didn't miss a beat! Always courteous and smiling, they took us all in stride and bent over backwards to fulfill our requests.

The hotel, although not luxurious, was sparkling clean. The beds were comfortable, the room quiet, and boy oh boy did I sleep soundly!

I didn't get the names of all the staff, but you all deserve raises and were beyond fantastic. Your service was superior in comparison to some of the fancy schmancy hotel I have patronized. Five stars all the way! And thank you again and again for making us all feel so comfortable and welcome.

  • Stayed: September 2013, traveled with friends
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Thank Nipntorious
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jim J, Manager at Holiday Inn Country Club Plaza, responded to this reviewResponded October 4, 2013

Nipntorious,
We really appreciate all of your kind comments about our hotel and staff. Especially about our service being better than those "fancy schmancy hotels". We believe that personal service is the most important thing that we can provide to any guest. It is the thing that sets us apart, and your comments definitely validate our efforts.

Your group was a pleasure to have at the hotel and we hope that you can return again in the future.

Sincerely,

Jim Jirik
Assistant Director of Sales

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Reviewed September 9, 2013

A group of about 50 women spent four wonderful days at this property and were treated like royalty! Rooms were average, but we weren't in them much except to sleep. Beds were comfortable, bathrooms had all the working parts, and a/c worked great which was a huge plus in the 99+ temps! Staff made the stay perfect! Always a smile, always helpful, always accommodating. Food was great (especially breakfast). Special kudos to Tracee! Above and beyond!

Room Tip: Pool view!
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  • Stayed: September 2013, traveled with friends
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Thank emgTX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jim J, Manager at Holiday Inn Country Club Plaza, responded to this reviewResponded October 4, 2013

emgTX,

We are happy that you enjoyed our property! I will pass your compliments to Tracee. She, and all of our staff, strive to exceed your expectations. Tracee is a great asset and your compliments will be rewarding to her.

Thanks again for staying with us, and we hope to see you again soon.

Jim Jirik
Assistant Director of Sales

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Reviewed September 9, 2013

Wow was the Staff Accommodating! Nice and Friendly....Room was great, Restaurant and Bar was Great! Hey Tracie!
This Red Hatter Thinks You All Rock!
The Red Hat Ladies from all over came together for a celebration and thank you for all you did to make our stay pleasant.

  • Stayed: September 2013, traveled with friends
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Thank M P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jim J, Manager at Holiday Inn Country Club Plaza, responded to this reviewResponded October 4, 2013

MP
Thank you for your review. We loved having your group in the hotel. I think our staff had almost as much fun as your group! We hope you can come back sometime for another great week of fun in Kansas City.

Best regards,

Jim Jirik
Assistant Director of Sales

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Country Club Plaza

Address: One East 45th Street, Kansas City, MO 64111 (Formerly Four Points by Sheraton)
Phone Number:
Location: United States > Missouri > Kansas City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #16 of 111 Hotels in Kansas City
Price Range: $128 - $194 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Country Club Plaza 3*
Number of rooms: 241
Official Description (provided by the hotel):
The Holiday Inn Hotel at the Plaza-Kansas City is located on the world famous Country Club Plaza, the Midwest's premier shopping / dining / entertainment district. The hotel provides the following complimentary services: WiFi, garage parking (all other Plaza hotels charge), local calls, and shuttle service within a 3 mile radius, including Historic Westport. The Holiday Inn Country Club Plaza Hotel also offers a 24 hour fitness center along with the largest heated outdoor hotel pool in the city!Finally, relax in our bar or simply order room service and relax in your room. Minutes from Sprint Center Arena, downtown Kansas City American Century, Nelson-Atkins Museum of Art, H&R Block 3 miles, UMKC 5 blocks, Rockhurst U., 7 blocks, KCAI and St Luke's Hospital 5 blocks, KU Med 5 blocks, Sports Complex 10 miles. ... more   less 
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Also Known As:
Holiday Inn At The Plaza Hotel Kansas City
Holiday Inn Kansas City
Kansas City Holiday Inn

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