I stayed overnight for business. I was told at checkout that their systems were down and they would gladly email me a receipt when they came back up. When I called for a receipt the following day, I was told that my company was billed directly. Over two weeks later, my personal credit card was billed. Now a month's gone by and I noticed the charge and I called to request a copy of my bill and was told that one would be emailed to me. It was and it was blank. When I called for a third time to again request a copy of the bill, I'm again told that it was billed to my company directly, despite the charge clearly showing up on my credit card. So now I have to dispute the charge with my credit card company. This is for a one night's stay. Completely not worth it for the trouble alone and dealing with what is likely an erroneous or duplicate charge show up over 2 weeks later on my credit card.
On the plus side, it's a clean room, nice location and the salad I ordered through room service was very good. Check your bill!
- Official Description (provided by the hotel):
- The Holiday Inn Hotel at the Plaza-Kansas City is located on the world famous Country Club Plaza, the Midwest's premier shopping / dining / entertainment district. The hotel provides the following complimentary services: WiFi, garage parking (all other Plaza hotels charge), local calls, and shuttle service within a 3 mile radius, including Historic Westport. The Holiday Inn Country Club Plaza Hotel also offers a 24 hour fitness center along with the largest heated outdoor hotel pool in the city!Finally, relax in our bar or simply order room service and relax in your room. Minutes from Sprint Center Arena, downtown Kansas City American Century, Nelson-Atkins Museum of Art, H&R Block 3 miles, UMKC 5 blocks, Rockhurst U., 7 blocks, KCAI and St Luke's Hospital 5 blocks, KU Med 5 blocks, Sports Complex 10 miles. ... more less
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- Also Known As:
- Holiday Inn At The Plaza Hotel Kansas City
- Holiday Inn Kansas City
- Kansas City Holiday Inn