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“Quite Nice”

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Kansas City Airport Marriott
Ranked #52 of 109 Hotels in Kansas City
GreenLeadersBronze level
Seattle
Level Contributor
28 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Quite Nice”
Reviewed July 7, 2014

I only spent one night at this hotel before an early morning flight out of MCI. I stayed about an half an hour away for the rest of my trip. Given what I now know, I should have stayed here and made the 30 minute trip to/from my business ever day. This hotel was much nicer and cost significantly less than where I stayed. It is sort of hard to believe that this hotel cost about 25% less than the hotel in nowhereville.

The room was a bit on the small side, reminded me somewhat of most European hotels, but was well appointed and had everything one might need in a room. The bed was super comfy with very nice linens.

I did notice that the ceiling was low in the bathroom, especially in the tub/shower. Evidently due to remodeling/updating and structural limitations. I am 6'2" and did not hit my head.

I do have a complaint about electrical outlets. There is a desk/table that is set up for computer use in the room. There is some sort of box that has an ethernet connection (remember wired internet?) but for the life of me, I could not find an electrical outlet to plug in the charger for my phone! I was surprised that, at a desk set up for computer use, there were not and abundance of available outlets. There might have been an outlet hidden somewhere but I did not feel like moving furniture to find it. I found an outlet available on the bedside lamp.

All told, a very nice attractive and well run hotel. A good value

  • Stayed June 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank CR_Drifter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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447 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (88)
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English first
San Antonio, Texas
Level Contributor
156 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
Reviewed July 5, 2014

I've been to quite a few mariotts and this one is by far the worst I've stayed at. While the location is convenient, the rooms are small and dated. I am only 5'4" and I actually hit my hand on the shower ceiling washing my hair. Housekeeping was spotty and inconsistent; some days I would come in after 5pm and my room had not yet been made up. There were also several days when cleaning cloths had been left in my room. All in all, not impressed.

  • Stayed June 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Worldwidelunas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cpodo038, General Manager at Kansas City Airport Marriott, responded to this review, July 8, 2014
Thank you for taking the time to review your experience at the Kansas City Airport Marriott. Your review helped us identify areas of improvement and training. We apologize that we did not live up to your or our expectations. You are a valued customer and I hope we have the opportunity to have you back and have you experience the value of our Brilliant Hosts.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charlotte, North Carolina
Level Contributor
30 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed July 2, 2014 via mobile

This is a nice place to stay if you want to be close to the airport. Rooms are clean, staff is friendly. Rooms could use some updating, but generally nice.

Top floor in the south wing has high vaulted ceilings, makes the room feel huge. East (main) building has corner suites with large windows that overlook the lake.

  • Stayed June 2014
    • Location
    • Rooms
    • Cleanliness
Helpful?
Thank Fun8s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Davenport, Iowa
Level Contributor
18 reviews
8 hotel reviews
Reviewed June 29, 2014

The front desk staff are very nice and professional. However the housekeeping staff needs a lot of improvement. The hallways on the way to our room were littered and needed vacuuming. The bathroom had black strands of hair all over it as well as the bath towels. The next morning we were awakened at 8:30 AM to a housekeeper knocking on our door wanting to clean the room. I thought perhaps someone had removed the Do Not Disturb sign as a prank during the night. I could not believe a housekeeper would knock on a door with a DNS sign on it, but sure enough I opened the door and the DNS sign was hanging right on the door handle.
The lounge was very nice and the bartender Tommy was excellent. We were also very surprised to have a complimentary breakfast Buffett. The Buffett was great and the personal omelet station was nice. The lady making the omelets and waffles did a great job.
The complimentary airport shuttle service was nice as well, since we did not have a vehicle.
Overall, very nice stay except for the housekeeping problems.

  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Munchie70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kristina B, Director of Hotel Operations at Kansas City Airport Marriott, responded to this review, July 2, 2014
Dear Munchie70,

Thank you for taking the time to post your feedback about your experience at our hotel. It is great to receive comments. And this allows us to discuss together, as a hotel team, to help further strengthen our operations. We are very sorry to hear you have experienced different service levels during your time with us. We always try to provide each guest with excellent service, and unfortunately we were not able to achieve this with you. Our Director of Housekeeping and I will personally take actions and continue training our staff.

What we are most proud of here are our associates … their dedication and commitment to customer service, as well providing memorable experiences for our guests. Thank you for noticing our Front Desk Team, our Omelet Chef and Tommy, our bartender. They have tremendous passion for their craft and truly appreciate the ‘art of hosting.’ Please know how much we appreciate this recognition.

Thank you and we look forward to the opportunity to serve you again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Crete, Nebraska
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed June 23, 2014

Stayed for a week, really nice. Large rooms fully equipped for extended stays. Kitchenette, full size fridge, big desk to work from. Wi-Fi works great. Staff was really helpful and was genuinely concerned about our comfort. My new place to stay in Kansas City.

Room Tip: Ground floor rooms are the best but there is an elevator.
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Stayed June 2014, traveled on business
Helpful?
1 Thank NeMarkW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Florida
Level Contributor
434 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 156 helpful votes
Reviewed June 14, 2014

Stayed here for a couple of nights. Property looks exactly as it did in the 1970's, however is kept up pretty well. Carpets could use replacing and dining room could use a remodel. Staff was very friendly and our room on the concierge level was huge. Very quiet and no airport noise. I will stay here again when in town.

  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bocagrlz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bob H, Exec. Admin. Assist. to the GM at Kansas City Airport Marriott, responded to this review, June 15, 2014
Dear Bocagrlz,
Thank you for taking the time to review the Kansas City Airport Marriott--and thank you for staying with us for so many years; we appreciate both of these!
And I'd like to let you know that over the next two years you will be seeing major changes here at the hotel, as we have numerous projects in the works to upgrade and modernize the hotel. I hope you will keep coming back so you can see all the changes as they happen.
Thank you!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fargo, North Dakota
Level Contributor
397 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
Reviewed June 13, 2014

Their shuttle not only picks you up at the airport but they will also take you to local restaurants. As noted by other reviewers, the rooms are very quiet without any airport noise. I was there for a conference and the hotel staff serving the various buffets were extremely helpful and accommodating. The buffet options were also pretty good as those things go.

On the other hand, I was surprised that the towels were not very plush.The hotel restaurant is passable. The fitness center is somewhat small, but all the machines were in working order.

Room Tip: It has a somewhat strange layout, as if it has been added on to several times.
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  • Stayed June 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Larry P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bob H, Exec. Admin. Assist. to the GM at Kansas City Airport Marriott, responded to this review, June 15, 2014
Dear Larry P.,
Thank you for your feedback; we really appeciate it when our guests provide us with perspective on their experience here at the Kansas City Airport Marriott.
I am happy to see you enjoyed your stay, but do apologize for the towels. You are correct that the towels should be plush, so I will definitely pass this on to the Housekeeping department.
I would also apologize that our restaurant, T-Bone Charlie's, was not a brilliant experience for you; that too I will pass on to the correct leader.
I hope you will keep coming back and allowing us to be your hosts; I know you will be impressed with all the upgrades and changes we are making over the next two years.
Thank you!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Kansas City Airport Marriott

Property: Kansas City Airport Marriott
Address: 775 Brasilia Avenue, Kansas City, MO 64153
Phone Number:
Location: United States > Missouri > Kansas City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 Green Hotel in Kansas City
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Kansas City Airport Marriott 3.5*
Number of rooms: 384
Official Description (provided by the hotel):
Contemporary excellence awaits you at Kansas City Airport Marriott, a premier hotel and a top choice for travelers looking for a hotel near Kansas City Airport (MCI). Our hotel, which boasts an unparalleled location on the grounds of Kansas City Airport, features 384 spacious and tastefully appointed hotel rooms and suites, each overflowing with first-class amenities. Guest rooms at our hotel offer flat-screen TVs, high-speed Wi-Fi, pillow top mattresses, room service, and more. Take advantage of our hotel's helpful perks; we provide complimentary access to our on-site fitness center and indoor pool, as well as exceptional on-site dining options. For those seeking a venue for a business meeting or event here in Kansas City, our hotel showcases almost 30,000 square feet of flexible venue space. We also place you within a short distance of the city's most notable businesses and attractions, including Zona Rosa shopping center, Kansas Speedway, and downtown Kansas City dining. Here at Kansas City Airport Marriott, we set a new standard for comfort and convenience. ... more   less 
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Also Known As:
Marriott Kansas City Airport Hotel Kansas City
Kansas City Marriott

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