When we checked in, all that was asked of me was my id and credit card. Once the info was taken, we were directed to the elevators. That was it! I was expecting an explanation of where things were, cocktails, breakfast the next morning, etc. Most hotels offer the basic explanation.
The rooms are a little bit dated. The bedding was the "pretty touch". Looked fluffy. Little did I personally know, that they added down feather mattress topper. Horrible for my back. Being a germa-phobiac, how, exactly are feathers supposed to deter germs and bed bugs. A variety of pillows seemed to please me until sleep time. They were huge and firm, or small and flat. I was feeling like goldie locks.
Needless to say, that sleeping experience was not well.
The air conditioner was down to 64 but the room temp was 70. It never dropped in coolness. I should have called the front desk, however since I was rushed through, I didn't expect much help.
The next morning we chose to dine for breakfast. We were greeted warmly by Mary and attended to pretty promptly. She asked how our stay was and told her it was mediocre. She asked how our check in went and I explained to her there really wasn't a check in. She apologized and said she would find out who helped us. She worked the dining room and the front desk as part of her job duties. She returned with our beverages and apologized for our experience and offered us a discount off breakfast. She gave the most OUTSTANDING customer service I have had in long long time! I would go back, just to have her accommodate our needs. I was very pleased!
- Official Description (provided by the hotel):
- Contemporary excellence awaits you at Kansas City Airport Marriott, a premier hotel and a top choice for travelers looking for a hotel near Kansas City Airport (MCI). Our hotel, which boasts an unparalleled location on the grounds of Kansas City Airport, features 384 spacious and tastefully appointed hotel rooms and suites, each overflowing with first-class amenities. Guest rooms at our hotel offer flat-screen TVs, high-speed Wi-Fi, pillow top mattresses, room service, and more. Take advantage of our hotel's helpful perks; we provide complimentary access to our on-site fitness center and indoor pool, as well as exceptional on-site dining options. For those seeking a venue for a business meeting or event here in Kansas City, our hotel showcases almost 30,000 square feet of flexible venue space. We also place you within a short distance of the city's most notable businesses and attractions, including Zona Rosa shopping center, Kansas Speedway, and downtown Kansas City dining. Here at Kansas City Airport Marriott, we set a new standard for comfort and convenience. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Hotels.com, Marriott, Expedia, Travelocity, Hotwire, Cheap Tickets, HotelQuickly, getaroom.com and HRS so you can book your Kansas City Airport Marriott reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Marriott Kansas City Airport Hotel Kansas City
- Kansas City Marriott