I stayed at the Sheraton Kansas City Hotel at Crown Center along with my daughter and 16 month old grandson, who was scheduled for procedures at Children's Mercy Hospital. After making my reservation I received an email from the General Manager welcoming me! I contacted his office to discuss some special needs we had the day before my grandson's procedures. I was amazed at the quick response, the compassion and concern for my grandson, and how willing they were to accommodate my needs, and even beyond. Upon check-in, we received a cheery welcome, and everyone from the bellman, the front desk and club room staff, and everyone else we met went above and beyond to assure we had everything we needed and offered their thoughts and prayers over the 3 days we were at the hotel. Even as we were leaving the hotel the bellman was so kind to ask about how my grandson was doing. Absolutely amazing!! I travel for a living and this was one of the best hotels as far as customer service I have ever experienced. Without a doubt, should I need to stay overnight in the Kansas City area again -- hopefully the next time for a pleasure trip -- I will stay at the Sheraton Crown Center, even if it means additional driving to do so. I am that impressed! Thank you to all of the wonderful staff!!
- Official Description (provided by the hotel):
- Sheraton Kansas City Hotel at Crown Center is located downtown near the Kauffman Performing Arts Center and other attractions. Our hotel has 5 on-site dining options and high speed internet access. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Jetsetter, Reservation Counter and Despegar.com so you can book your Sheraton Kansas City Hotel at Crown Center reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Sheraton Kansas City Hotel At Crown Kansas City
- Hyatt Regency Kansas City
- Hyatt Kansas City