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Sheraton Kansas City Hotel at Crown Center
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Reviews (1,756)
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1,413 - 1,418 of 1,756 reviews
Reviewed November 7, 2012

I have stayed at this hotel on numerous occasions and have always found it to be a pleasant stay. The rooms are clean and comfortable, the staff friendly. Access to the hotel from the parking garage isn't super convenient but its not bad if you don't have a lot of luggage. I stay here when traveling on business and the location, rates and rooms work great for me.

Room Tip: Ask for a city view
  • Stayed: October 2012, traveled on business
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Thank travel_incognito1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve_ShalitKC, General Manager at Sheraton Kansas City Hotel at Crown Center, responded to this reviewResponded November 8, 2012

travel_incognito1- Thank you very much for taking your time to share your positive feedback on your recent stay at the Sheraton Kansas City Hotel at Crown Center. I appreciate your loyalty to the Sheraton and am pleased to hear you always have a pleasant stay. It is great to hear you enjoyed your room and found our Sheraton Sweet Sleep bed comfortable. We take great pride in the Sheraton staff and i am glad they were friendly and accomodating. We truely value your business and can't wait to have you back in the future. If you have not done so already, check out our club lounge upgrade which includes breakfast in the morning, appetizers in the even and internet access in your room.

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Reviewed November 4, 2012

Due to delayed flights, we arrived at the hotel, with a pre-paid guaranteed reservation, at 2:00 a.m. During each delay, we phoned the hotel to say we were delayed, but on our way. Several times when we called, there was NO ANSWER AT THE DESK. When we finally arrived, THERE WAS NO ONE AT THE DESK. We found the night manager and desk attendant in the back. The desk attendant was clearly unable to handle our reservation. She brought out the manager who was incredibly rude. Our pre-paid king bed had been give away. We were given another room and were told, "take it or leave it." We arrived at our room at 3:00 a.m. We opened the door, turned on the lights, and 2 PEOPLE SCREAMED!!! WE HAD BEEN GIVEN AN OCCUPIED ROOM!!! We returned to the desk and...NO ONE WAS THERE. Again, we went to the back and were rudely received. We informed the nasty night manager that we had BEEN GIVEN AN OCCUPIED ROOM AT 3:00 A.M. Instantly, the manager became Mr. Happy Pants and told us that he'd arrange for us to stay at the nearby Westin. He drove us over (saying that he wasn't comfortable driving the hotel vehicle.) Yes, we were comped for the weekend, but WE WILL NEVER EVER EVER stay at this hotel again -- YOU SHOULDN'T EITHER!!!

Room Tip: Yes: choose a room at another hotel!
  • Stayed: October 2012, traveled as a couple
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3  Thank nbkatz1218
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve_ShalitKC, General Manager at Sheraton Kansas City Hotel at Crown Center, responded to this reviewResponded November 5, 2012

nbkatz1218- Thank you for sharing your comments on your recent stay at the Sheraton Kansas City Hotel at Crown Center. I sincerely apologize for the issues you encountered during your stay. I understand your frustrations and have shared your comments with the appropriate teams so we can avoid these issues in the future. This is not what staying at a Sheraton should feel like. We truly value your business and hope your stay does not reflect negatively on other Starwood Hotels or Resorts. We hope we have the opportunity to serve you as our guest again. We would like to speak with you further about your stay. At your convenience please call our Front Office Manager Cory Crook (816) 398-4753 so we can learn more about your experience. Thank you again for sharing your feedback, as we take this very seriously.

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Reviewed November 4, 2012

A group of girlfriends and I stayed here for a girls weekend and it was a very nice, elegant and comfortable hotel! The check in took a little longer expected as they had several people checking in due to wedding receptions and being conventions being held at the hotel. When we did check in, they had our rooms on different floors with only one bed. Luckily, the front desk associate found two rooms on the same floor with double beds. The property is very clean and the staff was very nice and accommodating (especially Daniel at the Terrace Restaurant). The parking costs $15.00 which is a little steep, but we left the car and walked to Crown Center. They were also renovating some on the outside, so a few of the doors weren't available to use. This is a very modern, upscale property and we had tons of fun here!

  • Stayed: November 2012, traveled with friends
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Thank amd78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve_ShalitKC, General Manager at Sheraton Kansas City Hotel at Crown Center, responded to this reviewResponded November 5, 2012

amd78- Thank you for taking your time to share you positive feedback on your recent stay at the Sheraton Kansas City Hotel at Crown Center. It is so great to hear that you and your friends found the Sheraton elegant and comfortable! I am pleased our staff was able to accomodate you and put you and your friends all on the same floors in the desired bed types. The Sheraton strives to provide signature service and create a relaxing and memorable stay for our guests. I am so happy to hear they were accomodating and made you feel at home. We look forward to being able to create more memories for you and your friends and hope to have you back in the future. All of our renovations should be done any day now! Thank you again for your kind feedback.

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Reviewed November 2, 2012

The hotel in general was very pleasant. The staff are very friendly and helpful. If I can say only one thing about this hotel it was the fitness center...the best I've encountered in any hotel...extremely nice.

  • Stayed: October 2012, traveled on business
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Thank S T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve_ShalitKC, General Manager at Sheraton Kansas City Hotel at Crown Center, responded to this reviewResponded November 5, 2012

S T- Thank you very much for sharing your feedback on your recent stay at the Sheraton Kansas City Hotel at Crown Center. I am so pleased to hear your comments on the Sheraton Fitness Center. We were very excited when we finished the remodeling of the Fitness Center and it is so great to hear it was the best you have encountered in any hotel. The Sheraton staff strives to create a memorable and warm stay for our guests. I am pleased they were friendly and helpful in whatever you needed during your stay. If you have not been to our hotel over the holiday season definitely come back and see us soon! We have a great holiday package going on, and Crown Center looks beautiful over Christmas. Thank you again for your comments and we look forward to having you back soon!

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Reviewed October 31, 2012

My family and I were in town for the Kansas City Marathon and stayed at this hotel. We were VERY pleased with the service, the accommodations and the amenities. The location was perfect for our event, which was just a block away from the hotel. Everyone from the valets to the maids were super-friendly. Plus we enjoyed a great special price for our event. I'd highly recommend this hotel!

  • Stayed: October 2012, traveled with family
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Thank Eric O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve_ShalitKC, General Manager at Sheraton Kansas City Hotel at Crown Center, responded to this reviewResponded November 1, 2012

Eric O.- Thank you very much for taking your time to share your positive feedback on your recent stay at the Sheraton Kansas City Hotel at Crown Center. We take great pride in the Sheraton customer service. We strive to provide signature service, making our guests feel welcome and at home. I am so pleased to hear our staff took exceptional care of you. We are so fortunate to be located in the heart of Crown Center and it is great to hear it was convenient for you. I hope the marathon went well and look forward to having you back in the future! Check out our great packages for SeaLife and LegoLand for your next stay! Thank you again for your warm comments and for choosing the Sheraton Kansas City!

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